What you're assuming to be an "extractor problem" could just as easily have been an ammunition problem, even if using factory ammunition (and especially a budget line). Add in some tighter or looser tolerances when it comes to barrels, especially between different makes, and things can get interesting now and again.
M&P extractors are essentially a drop-in part. They used to have people attending the M&P pistol armorer class buy an extractor bar gage for the .40 models (since it was the first and most popular model created for LE use, and the model provided for student use in the classes). Not so much in subsequent recerts, with the explanation given that the tight tolerances of the slides and the MIM extractor (which has been revised at least once) has made it a simple replacement repair, if ever needed.
I used to call and frequently inquire about the development of an extractor bar gage for the 9 & .45 slides, just to have them for my armorer kit, but they kept telling me they had no plans to make them, as they didn't consider them a necessary tool for armorers working on the M&P pistols (as they do for the 3rd gen guns and the SW1911's).
Ditto not needing a force dial gauge to check extractor spring tension. Easier than working on 3rd gen & SW1911's.
Switching over to using a roll pin instead of the original solid extractor pins (except in the .45's which used roll pins from the start) was a really nice revisions, too, as those solid pins could give new meaning to the word "solid" when trying to remove one.

I replaced the solid pin in my second M&P (a 40c from early 2010) with a new roll pin, after my last recert, just to do it. It was a royal pain, being harder than any stubborn extractor pin in any 3rd gen gun I've ever supported as an armorer.
So, outside of the trivia I just posted, what ammunition were you using when the round wouldn't fully chamber? Did you inspect it, checking for normal tolerances?
At different times in the last few to several years, at our agency range we saw a couple instances involving of a couple different major ammo companies where some ammo had cases trimmed just overly long enough to stop chambering. In another instance, some case rims were just far enough outside the "generous" end of the normal tolerance range to create occasional chambering problems. Imagine what might sometimes slip out the door of the ammo companies in recent years, with the high demand being placed upon ammo companies.