Here is how Smith & Wesson take care of their international customers

[Antonio]

Hello guys,

I bought at January an M&P15-22. I had some doubts, little problems, etc... so I sent the next email THREE (3) times. They all were read, but seems like S&W doesnt care to reply.

Here is a copy of the email and read confirmations at the end of the email:

Hello,

I'm from Spain and have received recently a S&W M&P15-22, serial number DTH60xx, and I would like to know, if by serial is possible to know if this rifle has been updated to latest specs, and if I may have any problem. Since im from Spain, any problem will become a big trouble as the dealers here are usually careless and I will have to return it to the exporter (Borchers) who may take months to fix any problem. (I haven't added this, but seems like S&W is careless too )

I have also read that a new magazine design is available, the current one I have is one with the text 22 LR, and I read about the new design marked with:

22 LR
25 ROUND

Could you please provide me with more details on that, and also let me know if is possible to order new magazines directly from S&W from Spain?

What does the different stars on the back of the manual means?


Thanks!

Antonio

PS: I have seen that new "blue" springs can be replaced and are available as "new specs for the 15-22". Is there any chance of order one or buy one from Spain?

PS2: I was able to shot now my 15-22. I have experienced than sometimes the bolt didnt cycled properly, so a 2nd round was chambered without the gun being cocked again, and sometimes it did shot the 2nd and 3rd round like a full auto gun, because of a low blow back. I was using Fiocchi and Remington Thunderbolt. Can be that caused by the ammo or I better sent it to the Spanish exporter, Borchers?


PS3: Hope this email isnt being ignored again.






Your message was read on Thursday, February 11, 2010 4:10:10 PM (GMT-05:00) Eastern Time (US & Canada).



Final-recipient: RFC822; [email protected]
Disposition: automatic-action/MDN-sent-automatically; displayed
X-MSExch-Correlation-Key: 73mKo2XyK0SQTqzifxrk4A==
Original-Message-ID: <[email protected]>
X-Display-Name: Smith & Wesson Support

Your message was read on Thursday, February 25, 2010 8:16:51 AM (GMT-05:00) Eastern Time (US & Canada).



Final-recipient: RFC822; [email protected]
Disposition: automatic-action/MDN-sent-automatically; displayed
X-MSExch-Correlation-Key: yx995xeqZ0ig+celBcmnIw==
Original-Message-ID: <[email protected]>
X-Display-Name: Smith & Wesson Support

Your message was read on Friday, March 19, 2010 8:07:55 AM (GMT-05:00) Eastern Time (US & Canada).



Final-recipient: RFC822; [email protected]
Disposition: automatic-action/MDN-sent-automatically; displayed
X-MSExch-Correlation-Key: dfyADqwidUWtL0iQt4SKjw==
Original-Message-ID: <[email protected]>
X-Display-Name: Smith & Wesson Support

 

[Brett248Vista]

Are you sure that your ISP or email Client isn't spam or junk filtering the replies from Smith&Wesson? You need to make sure your email isn't being filtered before saying they haven't responded...

 

[Fondis Firearms]

Antonio, I'm sorry you are having trouble. It sounds like your 15-22 does need warranty work. If I were you, I would try calling S&W so you can get direct answers to your questions without having to wait and wonder.

 

[markush]

I have heard multiple people say that S&W doesn't reply to emails like they should. Definitely call them!

 

[Brett248Vista]

They have responded to EVERY email I have sent them (four total) usually within 1 business day.

 

[Antonio]

Yes, im very sure they're not replying to my emails as I dont see any incoming connection to my mailserver... and its obvious because I just receive the read mail notification.

Poblem is that im outside the US so I cannot send the rifle and I will have to get it serviced at the lazy/careless Spanish dealer, plus I dont speak english

Thanks guys!

Antonio

 

[Brett248Vista]

Your lazy/careless Spanish dealer MUST take care of it, it is their job..

Since you are in Spain I think you may have no other choice at this point. The dealer should handle this for you because it's International.

 

[star1701]

I have never had a issue with S&W not answering my emails. They even emailed my tracking number to me when they sent it back.

 

[Defender3]

From the S&W Warranty Site, here is the authorized warranty dealer for Spain:

BORCHERS SA
GOIENDALE 12
APARTADO 22
48300 GERNIKA BIZKAIA, SPAIN
Phone: 344-6252029
Fax: 344-625-2366