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I purchased a new M&P 15 (my 18th S&W) and sent off for my new free magazines. It's been 90 days, how long should this take? Thanks
Magazine program
- Thread starter Oney Hervey
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arizona98tj
US Veteran
I guess it will take as long as it does.....
You can check here.....
Milano Online Rebate Inquiry
Mine shows they have received my rebate form....but haven't shipped it.
You can check here.....
Milano Online Rebate Inquiry
Mine shows they have received my rebate form....but haven't shipped it.
n3cal
US Veteran
Mine took ten weeks.
I ended having to call and fax my forms. Not sure how that'd work now that it says the s&w store is closed?!
OP
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Thanks for the reply's. I'll just keep waiting. I emailed S&W but got no response...
Liebherr804
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I am haveing a huge problem with my magazine return. I called maybe 3 weeks ago and they said smith&wesson recieved them. Will today I called and asked a question since I bought a m&p45 and asked them about the ar for giggles and they said it wasn't in the system and I had to resubmit it so hope it goes through.
arizona98tj
US Veteran
Liebherr804
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Did you try using the link I posted? I put it there for a reason.
yea i did but it said information not available so we will see I suppose
arizona98tj
US Veteran
The link would appear to be working....just checked my status....received, not yet shipped.
Good luck
Good luck
460v LAC du FLAMBEAU
Member
My brother-in-law just received his and it was 112 days.
Their backed up because of the huge response.
Their backed up because of the huge response.
arizona98tj
US Veteran
Awesome....mine went in a couple of days after yours....maybe soon.
arizona98tj
US Veteran
So much for FIFO....the site indicates they got mine on 4/2 but I haven't seen anything yet. 
WildWildWest
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site says they received mine on 4/30 here and still waiting for my pmags!!!!
arizona98tj
US Veteran
I gave S&W customer service (Jeff) a call today to inquire as to the status of my 5 free magazines.
After listening to me claim that my submission was received on April 2nd, he went to the web site (same link as on the first page) to check my status.
His tone changed a bit when he too found that the site shows my status of paperwork received and not yet shipped.
I mentioned that others who had sent in their paperwork more recently than I had already had magazines in hand. He stated that wasn't right....I agreed with him.
He promised to get back to me tomorrow with an answer.
Hopefully this segment of their customer service program is as good as the part that fixes the defective 15-22s.
After listening to me claim that my submission was received on April 2nd, he went to the web site (same link as on the first page) to check my status.
His tone changed a bit when he too found that the site shows my status of paperwork received and not yet shipped.
I mentioned that others who had sent in their paperwork more recently than I had already had magazines in hand. He stated that wasn't right....I agreed with him.
He promised to get back to me tomorrow with an answer.
Hopefully this segment of their customer service program is as good as the part that fixes the defective 15-22s.
arizona98tj
US Veteran
I called S&W customer service today since Jeff (see my last post) didn't call me yesterday as he had promised.
Jeff answered the phone. After re-introducing myself and reminding him of Wednesday's conversion, he told to to wait while he checked.
After being on hold for some time, he returned to state that he didn't have an answer as to what the status was.
He did admit to me that he forgot to follow up on getting the status. (I guess it took him a while to figure that out else I wouldn't have been on hold for as long as I was.)
Explained another way, he didn't do anything after I hung up the phone two days ago.
I am about as impressed with this segment of S&W's customer service as I am with my M&P15-22's ability to deliver a 1" group at just 50 yards.....from its "match grade" barrel.
He promised to call me back on Monday with a status. This time he states he will leave a note on his desk to so he remembers to call me. (I guess that didn't cross his mind two days ago.)
And so the quest continues.....
Jeff answered the phone. After re-introducing myself and reminding him of Wednesday's conversion, he told to to wait while he checked.
After being on hold for some time, he returned to state that he didn't have an answer as to what the status was.
He did admit to me that he forgot to follow up on getting the status. (I guess it took him a while to figure that out else I wouldn't have been on hold for as long as I was.)
Explained another way, he didn't do anything after I hung up the phone two days ago.
I am about as impressed with this segment of S&W's customer service as I am with my M&P15-22's ability to deliver a 1" group at just 50 yards.....from its "match grade" barrel.
He promised to call me back on Monday with a status. This time he states he will leave a note on his desk to so he remembers to call me. (I guess that didn't cross his mind two days ago.)
And so the quest continues.....
arizona98tj
US Veteran
Got no call back on Monday so I called on Tuesday. Was promised another call back. Waited until Thursday, called again, got another promise. I finally tracked down the original customer service rep on Friday.
He promised to call me back in 10 minutes.
He did....and this time he had a shipping order # for me. Claims my magazines are heading my way. Said it would take about a week to show up.
I never got an explanation as to why mine were never shipped, having been 1 day short of 13 weeks since they received my paperwork. Hopefully they really will show up.
He promised to call me back in 10 minutes.
He did....and this time he had a shipping order # for me. Claims my magazines are heading my way. Said it would take about a week to show up.
I never got an explanation as to why mine were never shipped, having been 1 day short of 13 weeks since they received my paperwork. Hopefully they really will show up.
