ace22
Member
- Joined
- Jan 13, 2011
- Messages
- 1,238
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i'm an old school guy, i still use a landline. yes i have a cell phone but even tho i could use the features of a smart phone by my choice i'm holding out and still using a flip phone.
Back to my landline. i've had the same landline phone number for at least 30 years through a phone company that once had the name of my city as their name then was bought out by a company called central telephone and has gone through a progressive (there's that ugly word) number of name changes over the years, centel, century, century link, etc. i'm sure i missed a couple name changes but century link is the current name.
with each name change service has gone down, features that were once free now have charges/fees and my phone bill has constantly increased over the years as service has gone down.
i have always liked paying my bills face to face in person and all through the years i payed my bill in person at the local office which they closed about 2 years ago now i have to make other arrangements to make my monthly payments.
my bill is due in a couple days and i recieved another rate increase this month so i called customer service to see if something could be done about it.
as a cost cutting move no doubt, they have a phone menu that you have to navigate because they would prefer that nobody has to actually answer the phone and speak with you.
after some wasted time i was able to get a live person who sounded like some guy from india that gave me contradictory reasons for why my bill has gone up again. after going back and forth with him he said that because i was such a long time customer that he would connect me with the loyalty department to see if i qualifed for a loyalty discount.
i told him i was hesitant to be switched over as i would have to start from square one and explain everything we discussed and he said no problem they would have notes and i wouldn't be on hold long and switched me over.
so there i am as a longtime loyal customer on hold and every minute or so a recording told me that someone would be with me shortly and that they appreciated my business. problem is nobody was picking up the phone as i waited and waited and nobody picked up the phone to take care of their "loyal" customer.
i've always hated being put on hold and i seethed more and more as time went by but i hoped that someone was just about ready to pick up the phone. a good 20 minutes went by and i finally said to hell with these people and hung up!
so there you have it, century link phone company takes care of their long time loyal customers by raising the rates and jerking them around when they call to question those rates.
after 30 years with the same number and another 8-10 years at a previous address with the same phone company, the company that my parents and grand parents before me also used i've reached the end of my patience and will most likely drop them and just use my cell phone.
i would really like to tell them where they can shove my loyalty but i don't think that i want to ever call and navigate their phone menu again!
sorry for the long rant, i just wanted to get this out and recommend against anybody ever giving any business to the centurylink phone company!
Back to my landline. i've had the same landline phone number for at least 30 years through a phone company that once had the name of my city as their name then was bought out by a company called central telephone and has gone through a progressive (there's that ugly word) number of name changes over the years, centel, century, century link, etc. i'm sure i missed a couple name changes but century link is the current name.
with each name change service has gone down, features that were once free now have charges/fees and my phone bill has constantly increased over the years as service has gone down.
i have always liked paying my bills face to face in person and all through the years i payed my bill in person at the local office which they closed about 2 years ago now i have to make other arrangements to make my monthly payments.
my bill is due in a couple days and i recieved another rate increase this month so i called customer service to see if something could be done about it.
as a cost cutting move no doubt, they have a phone menu that you have to navigate because they would prefer that nobody has to actually answer the phone and speak with you.
after some wasted time i was able to get a live person who sounded like some guy from india that gave me contradictory reasons for why my bill has gone up again. after going back and forth with him he said that because i was such a long time customer that he would connect me with the loyalty department to see if i qualifed for a loyalty discount.
i told him i was hesitant to be switched over as i would have to start from square one and explain everything we discussed and he said no problem they would have notes and i wouldn't be on hold long and switched me over.
so there i am as a longtime loyal customer on hold and every minute or so a recording told me that someone would be with me shortly and that they appreciated my business. problem is nobody was picking up the phone as i waited and waited and nobody picked up the phone to take care of their "loyal" customer.
i've always hated being put on hold and i seethed more and more as time went by but i hoped that someone was just about ready to pick up the phone. a good 20 minutes went by and i finally said to hell with these people and hung up!
so there you have it, century link phone company takes care of their long time loyal customers by raising the rates and jerking them around when they call to question those rates.
after 30 years with the same number and another 8-10 years at a previous address with the same phone company, the company that my parents and grand parents before me also used i've reached the end of my patience and will most likely drop them and just use my cell phone.
i would really like to tell them where they can shove my loyalty but i don't think that i want to ever call and navigate their phone menu again!
sorry for the long rant, i just wanted to get this out and recommend against anybody ever giving any business to the centurylink phone company!
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