Sorry to hear this. I have no solution, but I am concerned, since I am on the verge of buying one. What's the deal with QC these days? We complain about the quality of Chinese made stuff, and then get a brand new Made in USA handgun, and it's broken out of the box. I thought handguns were test fired before shipping.
And it's not just Smith & Wesson. My Sig P227 had a weak/bent/malformed trigger return spring that if you reset the trigger slowly, it would stop partway. I fixed it myself, but why should I have to? After two years of shipping the 14 round mags for the P227, Sig still has no answer to the dismal reliability of that magazine (made by Mec Gar but sold with Sig Sauer's name on them).
Springfield Armory's XD/XDM line STILL ships with a substandard striker retaining pin that can break and render the gun worse than useless, since it can break with a live round in the chamber and no way to get it out. A $3 Powder River Precision retaining pin solves the problem, but why should I have to finish the gun for SA?
Sig for nearly four years is still trying to get the P938 right. Earlier almost one in five was defective. Now, some low quality parts cause premature wear and expensive upgrades to fix. Meanwhile Sig knows the problem, ships parts or repairs without question but will not recall or upgrade the OEM parts. And this is a $750 pocket gun!
There are other stories, but two of the three above I experienced myself. And we're not talking Hi-Point or Taurus or other bargain guns. My Sig P227 cost me $870, and those 14 round "Sig Sauer" magazines are expensive, too.
This Shield will be my first Smith & Wesson handgun. I've also considered a Ruger LC9s for this pocket pistol purchase, but the Ruger has some issues too.
Sorry, as I said, I have no solution, just a sympathetic rant. Good luck with it. I'll probably still buy one, so maybe I'm part of the problem? I should write a letter and explain why I'm NOT buying one? This is just like politics. Our republican majority in congress is similarly defective, yet we keep electing them, because we don't want democrats?
Oh well. It's too early to start drinking.