Just got of the phone after a hour of interesting frustration.
I got talked into getting a big box building supply charge card a couple years ago. I was buying a tool and that would save me $30 as a member.
Not realy that impressed with that store lately and will never use the card so I decided to cancel it. I have both Master And Visa cards so that will be good enough if/when i go back there.
Made the call and after I said to the friendly computer I wanted to cancel my card and gave out all my account info as requested was transferred to a queue!
After the many mandatory your call is important please hang on we will get to you soon. No problem put the phone on speaker and did some other things at my desk. Got a few notices stating how long the wait might be. Finely got a human on line and answered the account questions that were just asked before.
She was real hard to understand and I asked a couple times to be connected to someone that spoke understandable English. Finely went back to the queue. After more of Your call is important bs got another that English was not a first language. Asked for the third time the usual questions and also demanded to know why was I canceling such a great card. She also did not realy do English that well so back in some holding pattern.
This time a male was on the line and he spoke very good English and of course asked the same questions. Getting a bit perturbed I asked him why in hell do all you people ask these question it should be transferred along with the call. Heck its all on tape anyway
He appeared to understand his job and finely told me that the account was permanently closed. I thanked him and said one last thing I want this closing in your records and I want something for my records stating it was closed by customers order.
We shall see!
I got talked into getting a big box building supply charge card a couple years ago. I was buying a tool and that would save me $30 as a member.
Not realy that impressed with that store lately and will never use the card so I decided to cancel it. I have both Master And Visa cards so that will be good enough if/when i go back there.
Made the call and after I said to the friendly computer I wanted to cancel my card and gave out all my account info as requested was transferred to a queue!
After the many mandatory your call is important please hang on we will get to you soon. No problem put the phone on speaker and did some other things at my desk. Got a few notices stating how long the wait might be. Finely got a human on line and answered the account questions that were just asked before.
She was real hard to understand and I asked a couple times to be connected to someone that spoke understandable English. Finely went back to the queue. After more of Your call is important bs got another that English was not a first language. Asked for the third time the usual questions and also demanded to know why was I canceling such a great card. She also did not realy do English that well so back in some holding pattern.
This time a male was on the line and he spoke very good English and of course asked the same questions. Getting a bit perturbed I asked him why in hell do all you people ask these question it should be transferred along with the call. Heck its all on tape anyway
He appeared to understand his job and finely told me that the account was permanently closed. I thanked him and said one last thing I want this closing in your records and I want something for my records stating it was closed by customers order.
We shall see!
My normal CC get used quite regularly. I too like the idea of them paying me to use their cards.
