Primary Arms - Excellent customer service!

[AnthonyD1978]

I am in no way associated with Primary Arms, but wanted to share my recent experience. So I'm still waiting for my 10 day waiting perioud to pick up my 15-22. Of course I have nothing to do but shop for tacticool stuff while I wait. So I ordered the following from Primary Arms:

MAG415-FOL MagPul MOE Pistol Grip AR-15 Foliage Green

Tapco STK90202B Tapco Intrafuse Shorty Vertical Grip (Black)

Magpul MAG-401 Foliage Green Magpul MOE MAG401

Collapsible Stock - Commercial Foliage Green

MAG246-FOL MagPul MBUS Flip-Up Rear Sight - (Foliage)

MAG245-FOLGR MagPul MBUS Flip-Up Front Sight - (Foliage Green)

S86018OD Tac Force 36 Inch Discreet Soft Gun Case (Green)

MAG410-BLK Magpul XTM Rail Panels (Black)

MAG410-FDE XTM Rail Panels Magpul XTM Rail Panels (Dark Earth)

MAG410-FOLGR Magpul XTM Rail Panels (Foliage Green)

MAG410-OD Magpul XTM Rail Panels (Olive Drab)

PA M4S Primary Arms M4 Style Red Dot

DD-5002 Daniel Defense EZ Carbine Sling Attachment Point

Here is my email correspondence with them that reflects their customer service (better read from bottom to top).

On Thu, Aug 5, 2010 at 10:50 AM, Anthony XXXXXXXXX <[email protected] wrote:
Scott,

Makes sense to me. Thank again for your excellent customer service. I'm a first time customer, but will be sure to make all my purchases with Primary Arms when possible due to your prompt attention with my order.

Thanks!
- Michael




On Thu, Aug 5, 2010 at 10:44 AM, <[email protected] wrote:
Hi Michael,

I spoke to the post office and found out that packages sent via Parcel Post take from between 5-7 days to get to their destination. Priority takes from 2-3 days. You chose PArcel Post so that is what the holdup is. The Post Office does not provide tracking info for Parcel Post. I know that your package definitely was taken to the Post Office last Friday. That would put it at your door either today, tomorrow or Saturday. If not, they will then trace the package. Sorry for the delay. Please let me know when you receive it.

Thanks,

Scott

-------- Original Message --------
Subject: Re: Contact Us Requested
From: Anthony XXXXXXXXX <[email protected]
Date: Thu, August 05, 2010 11:05 am
To: [email protected]
Thank you, I look forward to your update.

Thanks,
Michael
On Wed, Aug 4, 2010 at 2:17 PM, <[email protected] wrote:
Hi Michael,

We sent the package out on Friday and it should have gotten there by now. I will follow up with the post office first thing in the morning and find out what is going on.

Thanks,

Scott

-------- Original Message --------
Subject: Re: Contact Us Requested
From: Anthony XXXXXXXXX <[email protected]
Date: Wed, August 04, 2010 4:02 pm
To: [email protected]

Hi,

Was there a delay in my order? I was expecting the my order on Monday
or Tuesday, but have yet to receive it.

Thank you,
Michael

On 7/30/10, [email protected] <[email protected] wrote:
Hi Michael,

I made sure they put the milspec stock in your shipment. It was noted on
the paper invoice that you will be receiving.

Thanks


-------- Original Message --------
Subject: Re: Contact Us Requested
From: Anthony XXXXXXXXX <[email protected]
Date: Fri, July 30, 2010 9:24 am
To: [email protected]

Scott,

Thanks for your prompt reply yesterday. I got the shipment
notification this morning. In the notification the change I requested
is not reflected.

Was the change made as requested and the automated notification system
just doesn't update?

Thanks again for your attention in the matter.

Michael A. XXXXXXXXX

On 7/29/10, [email protected] <[email protected] wrote:
Hi Michael,

We will send the MAG400 Foliage Green instead of the MAG401. No problem.

Thanks,

Scott



-------- Original Message --------
Subject: Contact Us Requested
From: [email protected]
Date: Thu, July 29, 2010 7:26 pm
To: [email protected]

You have received a contact request from a visitor to your storefront:

E-mail Address: [email protected]
First Name: Michael
Last Name: XXXXXXXXX
Company:
Phone Number: (714)599-XXXX
Request:

Invoice #: 000000XXXX

I placed an order for a Magpul Stock. I accidently ordered the
commercial
version. Please change to order to the Milspec version of the same
stock
and color.

Please email me to confirm the change.
Thank you.

Invoice #: 000000XXXX

Thank you,
The Quick Shopping Cart Team


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Sent from my mobile device


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Sent from my mobile device

 

[ChattanoogaPhil]

I have placed two orders with Primary Arms and been impressed with their service. Everything I have read about their service has been positive. The operator of Primary Arms, Marshall, spends a considerable amount of time on line with his customers on product reviews, suggestions for new products, and answering customer questions. First class operation, IMO.

 

[AnthonyD1978]

Just got another email from Scott at PA. He told me to email him before I place my next order so he can give me free shipping.

Tier 1 customer service !

Oh yeah and I went to the house during lunch....my order came in today

 

[Rustpot]

I think my PA order for a M3 and Magpul RVG took 2 days to get to Michigan. I emailed asking if the rubber strap for the sight adjustment caps was extra and they told me if one wasn't in the box they'd ship it immediately. Turns out I was blind and didn't see it the first time through, but they were eager to help make it right if the error was on their end.

That, and reading Marschal's correspondence in reviews [Edited- phil.] shows just how much of a class act that place is.

They're definitely getting my business next time I need some junk for my 15-22 or future rifles.

 

[Legitmw]

Except for the fact that my accessories are FDE, we bought the exact same things from PA. and their customer service is top notch.

 

[KaiDoi]

Props to Scott. He is one of the good guys, which is rare today. I have purchased a few red dot/magnifier combos from PA. He called me when there was an issue with one of my previous orders. He offered a quick and excellent resolve.

I appreciate/value excellent customer service and am willing to pay a small premium for the said. Thus, I recently purchased an EOT XPS2-0 for some $31.00 more from PA. It's well worth the extra few dollars when I know that if any issues arise, they will be handled in a quick and courteous manner.

Oh, and PA's shipping time is liken to bat late for a Halloween party.

 

[motoservdog]

Same positive experience here. Bought two of the PA M3 Red Dot Scope and order arrived in 3 days to Seattle. The scopes were solid and I am a very happy customer. It's good to know that in this day and age, Primary Arms continue to be a top notch company with outstanding customer service and a great value in their products.

 

[Serbonze]

Same here.

 

[horn-tail]

you do realize the 15-22 uses a mil spec stock not a commercial?

 

[TurboniumOxide]

I am in the dozens of transactions with PA now. Thumbs up on gear and service.

 

[AnthonyD1978]

you do realize the 15-22 uses a mil spec stock not a commercial?

yup, in my post showing my email converstaion it shows how I changed my order to Milspec

 

[straight-shooter]

I placed a order yesterday at about 4:00pm and received an email at 4:30pm saying the order shipped! Excellent so far and I have no doubt it will arrive tomorrow.

EDIT: As predicted my order showed up in only two days! A++

 

[kilo6echo]

Scott is a squared away guy. Dealing with PA is like dealing with family.

 

[M4J0R T0M]

I love me some PA.