Ruger Customer Service

[Straightshooter2]

Back early in March on a Friday, I bought a stainless Ruger 10-22 Tactical. If you're familiar with this gun, it has no iron sights...equipped for optics only. I removed the plugs in the receiver to mount the included scope rail and dropped the included screws into the holes in the rail. As I tightened down the inside front screw, I felt a very slight resistance and then the screw just spun, I tightened down the back inside screw no problem. Went to tighten the front screw and same thing, slight resistance then the screw spun. Back screw tightened just fine. Apparently the top half of the forward two screw holes was stripped although there was enough thread in the bottom of the hole for the plugs to thread into. I tried some thread locker, mounted a scope and the next day, took it down to the farm. After three 10 round mags through it, the rail had come loose, lost one of the screws and was about to fall off. Monday morning, I called Ruger and explained the situation. A wonderful lady said no problem, gave me a repair authorization, sent me a UPS shipping label and off to Ruger it went. So this morning, I get a call from another very nice lady at Ruger who tells me that my rifle cannot be repaired with the screw holes stripped out. Then she said that as soon as they do another run of that rifle, they will ship a brand new one to me and she wanted to know who my FFL is to see if they have them on file. So as soon they do another run of the Tactical 10-22, they're shipping it to my LGS for me. Can't ask for better Customer Service than that!

CW

 

[Berserker]

Sent my jamming LCP in. They looked at it with in a week. Played phone tag for a few days. He would call leave a message, no direct number or last name. So I just got put in the call waiting hopper. One time I waited, and he busy.

Finally talked to him, and he said 5 jams in 400 is actually pretty good.

First gun I ever got rid of.


Also pisses me off when you email them a question, you can not respond back to the email. It is one of those do not reply to this email, and no direct email address is given.


Not saying I will never buy another Ruger, but it is not on the top of my list.

Had SP101 shells wouldn't come out of, dealer gave me another gun.

 

[586L-Frame]

Recently I purchased two Ruger New Model Blackhawk .357/9mm Convertibles. A 4.75" and a 6.5" model. One was missing the Internal lock key.
Customer service at Ruger was great! I called and explain to the Customer Rep. and he just asked for my Name and mailing address and within a week I received a replacement key with no charge or any other necessary explanation.
I was very impressed! 586L-Frame

 

[jimmyj]

My experence with Ruger Customer is EXCELLENT !

 

[H Richard]

I have had two instances of service with Ruger and was outstanding both times. When they had the recall on the LCP's a couple years ago, it was handled the most organized of any industry I had ever seen. You didn't ship your gun in until they were ready to repair it and they sent you the shipping container as well as covering the postage and only had the gun in house 3-4 days then returned.

 

[Lubbock Louie]

S & W sent me a new replacement/warranty gun back directly to me. Cracked frame issue. No FFL needed....and no fee for the new transfer. Ruger is costing you money for their quality issues.

I assume Smith knows the laws. This was a few years ago. Maybe the FFL regs have changed. ??

LL/Cary

 

[Berserker]

What I question is, why are people with familar with how good a companies customer service is. I know nothing is perfect, but when I buy something, I expect to never need to contact the company.

 

[M3Stuart]

Ruger has the best mfr customer service dept I've ever dealt with.

PLUS, a week later they sent me a FREE HAT with a nice letter!

Oh man, what a nice hat

 

[okav8tor]

Of all the guns I have owned over the last 40 years I have yet to have to send one back to the manufacturer ... I suppose I should knock wood.

 

[taw43]

Ruger customer service

About 20 years ago I bought a .45 vaquero at a gun show. After shooting I noticed the brass didn't look quite right, if I rolled them on a flat surface a few of them were out of round by enough that you could see them hop.

A call was made to Ruger CS and the nice lady said "no problem send it back"

About a month later I got curious about what was being done so I called CS back, when I asked about the progress the nice lady said "what is your return authorization number?" I replied that I didn't have one was only told to"send it back". Nice lady said "oh oh that is a problem I'll have to call you back.

Same day Nice lady called back and said it was done, but my name and address got separated from the gun. She said the guys in the shop were wondering for quite a while what to do with it. Nice lady gets my address info and said it would be sent UPS promptly.

But wait it gets better, UPS driver (who I know) drops off the gun where my wife works to save him a stop. Wife works at elementary school, at the end of the day the Superintendent give her a package clearly marked Ruger and says this must be for your husband.

No problem, remember this was years ago, what would happen now I wonder?

Then there is the story about the 100lb. practice bombs that I ordered but that's a story for another day.

 

[timn8er]

S & W sent me a new replacement/warranty gun back directly to me. Cracked frame issue. No FFL needed....and no fee for the new transfer. Ruger is costing you money for their quality issues.

I assume Smith knows the laws. This was a few years ago. Maybe the FFL regs have changed. ??

LL/Cary

I had the same experience with S&W when I sent an SW40VE in for repair. When they sent it back they sent it directly to my house, adult signature required. When I asked the CS rep how they were able to do that, he said it was because it was a repair, not a new or used purchase. He did ask for my zip code before saying he would send it directly to me, though. This was at the first of this year.