Shield recall

[kodiakpb]

The only gripe I have about the Safety Alert, is that they didn't email those who registered their pistols and supplied them with an email address. Since most of us don't visit the S&W site daily, we basically had to find out via the Forums.

Other than that... Very well presented description of the problem and how to test ours. Pretty Good Job, over-all.

Agreed.....

 

[Lost Lake]

Wow, I leave for a week and a thread turns to physics!!! Yea!! I like physics!!

I will go back and read the posts, sounds exciting with vectors and g-forces, and even centrifugal force being tossed under the bus. I remember a class that discounted centrifugal force back in high school. By the time college rolled around it was a given that no such thing existed. I never had the heart to tell my centrifuges that they were mis-named.

Anyway, my three Shields all pass the test. One was built in 2012, and the others in 2013.

My question in light of the physics being discussed, and maybe this has been covered:

Is the trigger evaluation a good enough indication of function? Is there more inside that may be wrong?

.

 

[SmurfHunter]

The only gripe I have about the Safety Alert, is that they didn't email those who registered their pistols and supplied them with an email address. Since most of us don't visit the S&W site daily, we basically had to find out via the Forums.

Other than that... Very well presented description of the problem and how to test ours. Pretty Good Job, over-all.

Couldn't agree more.

 

[charliehustle77]

Yes I did. Thats part of why I am frustrated.


As did I. Sold my 442 .38 on a Wednesday and bought my Shield that Saturday. I do have a full size M&P9 which I have been trying to wear a bit more to hold me off till my Shield comes back.

BTW, anyone that's sending theirs in for service. Have you received your return label for FedEx yet?

You'd think if it was a super important safety alert they'd go ahead and overnight the return labels and get on this quick. It's been 10 days and I haven't received anything.

 

[Pointer1]

I have one made in February check the trigger and it works fine their is an recall notice on S&W web site with information on how to check the trigger with a video also

 

[Rastoff]

My question in light of the physics being discussed, and maybe this has been covered:

Is the trigger evaluation a good enough indication of function? Is there more inside that may be wrong?

.

The short answer is no. At least not as far as dropping the gun in concerned. If the trigger safety is working properly, it won't allow any of the internal trigger parts to move.

Let's look at the total safety system:
If the gun lands in the proper attitude to allow the sear to fall on its own, that would be with force toward the grip, the striker block will stay in place and stop the striker from hitting the primer.

If the gun lands in the proper attitude to disable the striker block, towards the slide, then the sear will stay in place and not allow the striker to hit the primer.

If the gun lands on the muzzle, both the sear and striker block will stay in place thus keeping the striker from hitting the primer.

This is a very safe gun.

 

[zzzippper]

Not sure if this has been posted yet. It is from S&W and details the potential problem and how to check for it:
https://www.smith-wesson.com/webapp...buffer&utm_medium=twitter&utm_campaign=Buffer

 

[Edmo]

Now that we've lived through almost 300 hand-ringing posts over: The Shield recall/safety alert was obviously started by a troll; the word play of recall vs safety alert; and a physics lessons on the inertia of plastic, here is my take...

There is a S&W RECALL over the plastic tab on the trigger?? I filed mine off months ago thinking it was excess plastic left over from manufacturing!

The rumor (read: my rumor) is S&W will install a magazine safety on any returned Shields. Either that, or they will install Apex trigger parts... I don't "recall" which option I heard they were going to perform.

Now reality... Take the 30 seconds and check your Shields. Most will be good and those that aren't can easily be sent back for a quick turn-around. For those Shields which check out "good", get out and shoot them! Case closed.

Edmo

 

[josywales]

Agreed.....

I actually found out through a local dun dealer, who belongs to our gun club. He posted it on a Yahoo group. Geez, they certainly collect enough information when you buy a gun, you'd think they could actually use for the gun owner's benefit in times like this.

 

[RobzGuns]

Geez, they certainly collect enough information when you buy a gun, you'd think they could actually use for the gun owner's benefit in times like this.

Just like insurance... Everyone wants you to buy through them... Nobody wants to pay out when you have a claim.

 

[RobzGuns]

Bump...
Has anyone who sent their Shield in, due to the Safety Alert, gotten theirs back yet?
If so, when did you send it in and when did you get it back (turn-around time)?
Thanks!

 

[betoesca]

Bump...
Has anyone who sent their Shield in, due to the Safety Alert, gotten theirs back yet?
If so, when did you send it in and when did you get it back (turn-around time)?
Thanks!

They received mine on 9-6. When I called on 9-3 they told me 5-7 business days to fix. When I called last Friday 9-13 they said its now 7-10 business days. Maybe next week it will be 10-13 days.
The part I have a hard time with is that they keep telling me that the tracking number used to ship will be reused when they return the firearm.
I didn't think you could use the same label and tracking number. This is information I am getting from S&W.


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[SMMAssociates]

betoesca:

UPS (or is it FedEx?) DOES reuse tracking numbers, but not for a while. IMHO, it'd be a little insane for S&W to reuse any numbers that they assign in less than six months (or longer).

Regards,

 

[Lee in Quartzsite]

The only gripe I have about the Safety Alert, is that they didn't email those who registered their pistols and supplied them with an email address. Since most of us don't visit the S&W site daily, we basically had to find out via the Forums.

I agree. What good does it do to send in a warranty card with your contact information if S&W doesn't mail out the Safety Alert? I have a neighbor who has 2 Shields and no computer. The only way he learned about the notice was from me...both of his passed. S&W needs to improve their customer support because not everyone is computer savvy or visits gun forums.

 

[Storm40]

Bump...
Has anyone who sent their Shield in, due to the Safety Alert, gotten theirs back yet?
If so, when did you send it in and when did you get it back (turn-around time)?
Thanks!

I had it shipped 9/3 and it arrived at S&W on 9/5. I got it back on 9/13.

 

[betoesca]

betoesca:

UPS (or is it FedEx?) DOES reuse tracking numbers, but not for a while. IMHO, it'd be a little insane for S&W to reuse any numbers that they assign in less than six months (or longer).

Regards,

FedEx


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[betoesca]

I had it shipped 9/3 and it arrived at S&W on 9/5. I got it back on 9/13.

Did they use the same tracking number?


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[Storm40]

Did they use the same tracking number?


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No, it was different.

 

[Thiokol]

The part I have a hard time with is that they keep telling me that the tracking number used to ship will be reused when they return the firearm. I didn't think you could use the same label and tracking number. This is information I am getting from S&W.

I was told the very same thing.

 

[betoesca]

I got my Shield back today. As Storm40 stated they do not use the same tracking number.
I shipped it on 9/3 they received it on 9/6 and I got it today on 9/18. That's 8 business days.
I called the number for the Shield recall earlier today and let them know they don't reuse tracking numbers and the girl told me to call the same number I had just dialed. I don't even think they are anywhere near S&W. But I did call 1-800-331-0852. I told the operator I wanted to return a weapon and the next person I spoke to looked up my gun using the serial number and told me it would deliver today.



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