Smith repair shop- taking a while

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Northeastern Illinois USA
I, entirely through my own fault and carelessness, damaged my older 586. It was ratty enough, having been an Elgin, IL Police Department gun that had been retired, probably as an act of mercy.
Still, I messed it up with an overcharge that I had made one morning right after a surgery. Apparently totals last longer than I realized.
So the large dealer we instruct at kindly sent it to Smith as a professional courtesy.
3 3/4 months later, they acknowledged receiving it.
At 4 1/2 months they came back with an estimate, for a new cylinder and turning the barrel back and some other items, for $330. Bad, but I deserved it.
Now it's easing towards six months. Nothing doing.
Sending a gun back? Patience is a virtue.
But that's nothing compared to the Federal bureaucracy: 18 months ago my '51 .38 Commander was stolen out of my van at another range while we were inside instructing. It was a remarkable gem of a well-made gun, accurate and perfectly reliable- it never ever stopped running, no matter what kind of junk I put in it. Even lead-bullet 9x19 ran fine.
The three thieves were caught fairly quickly due to excellent work by the suburban police department but the Commander's serial was scratched off.
Even while the gun was being used in the trials, I began trying to get an ATF reserial memo. Now, a year and a half later, all of the court cases are done. Most of the sentences have been served out. My other recovered items, including my little Agent, have long been returned.
The case is now in the hands of the sixth ATF Special Agent.
If I reprinted the e-mails the local PD has received from the SA, you all would injure yourselves laughing.
The Special Agent In Charge is "on special assignment for four months, and when he gets back , he'll start working on this."
Colt's in-house general counsel tried getting involved and apologized to me that he'd been blown off so hard he gave up.
One other Special Agent told the local PD's Chief to simply give me the gun to take to a manufacturer FFL for reserialing.
The Chief very loudly asserted his Department would do no such thing, send a civilian down the road with an unserialed gun.
A year and a half- the property manager at the PD and I are getting to be friends on a first-name basis as they try to give me my gun back.
I guess seven or eight months for a new cylinder isn't so bad.
If it comes back by then.
 
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So an update: I finally got through to the Service department on the phone and the nice young man informed me that the gun was waiting repair pending the dealer paying the invoice for the repair.
I called the dealer and they show that they indeed paid the invoice five weeks ago.
More phone calls in the works.
 
The gun was repaired and returned to me via my dealer yesterday. About eight months.
The lad on the phone at Smith the last time I called there admitted the repair shop was about 9 months out these days.
The cylinder was replaced, the barrel was set back and throated, and it shot well on my first trip to the range. I managed to chrono a few rounds of good .38 moly-coated ammunition and the spread of velocities was very low, much different than how it was before: one chamber had been slow, and a second was very slow.
The bad spitting seems to be gone and my hands weren't near as black after shooting as they'd been before.
No other refinishing or other work was done for the $338 repair charge.
They did, however, replace my Miculek spring set with a stock set and strain screw, so shooting it was not as it was before.
 
How about the "renumbering" of your Commander? I bet the Guvmint will make S&W look speedy by comparison! :mad:

Froggie
 
Heh.
After getting the official letter from the BATFE, which also included a threat of placing federal charges against me if I failed to renumber the gun in 30 days, along with confiscation and destruction of the gun, it was sent to the only Type 7 FFL who would even discuss it with me: Colt Mfg.
The gun was sent there by the police department and I am awaiting Colt's determination on how to go about the re-serialization.
They seemed willing to do it, but they're busy, too, and one of the house engravers will have to find the time to place the two new serial numbers required by the ATF (the original and a new ATF one, to help identify the re-serialization and cause the gun to not appear to still be on the books as stolen).
 
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