Test Fired my 586(recall or Not)

[TDC]

I called S&W and the rep said..."oh...you have one of those old guns". I should have hung the phone up at that moment, but I sent it on in. AND...they treated it like it was one of them old guns. I think the janitor did my modification. Now....I don't have it anymore.

I keep reading comments like "a few having the problem" or "if you're not having the problem don't worry about it". The issue is that nobody knows what "few" are having, or are subject to it. Smith cannot tell anybody what serial number had/has the problem or not....they don't know. They let you shoot it to find out. You may pick it up one day and have to really use it for purpose and that is the moment you may have the problem.

You're still feeding us unsupported and inflammatory generalities, snubbiefan.... How do you know "they treated it like an old gun." What does "treating it like an old gun" mean? And you observed this treatment --HOW? If the work was so shabby what precisely was wrong with it? How do you know the repair person was so unqualified and we should accept your conclusion "the janitor must have done the work."

With all your unsubstantiated and inflammatory comments about S&W customer service you sound more like a troll than the concerned former owner you claim to be...

The only thing missing from your post is a suggestion to do what trolls have commonly done.... predictably suggest another favorite manufacturer....

I sympathize with those who may occasionally have an issue with customer service but somehow I don't feel compelled to feel sympathetic to your complaint.... nor with well over thirty years of experience with S&W customer service do I feel swayed by it in any way.....

 

[AveragEd]

One observation I will offer is that if you think you will ever want to have a target hammer and trigger installed in an early 586 or 686, I don't believe there are any of those hammers available with the old-design firing pin (or as S&W refers to it, "hammer nose"). I bought a half-dozen of each part some time back and all I could find was new-style hammers.

"True confessions" time: Without thinking about the recall update, I installed a target hammer and trigger in a 686 no-dash that hadn't had the update done and was puzzled for a while as to why it wouldn't fire. When I dry-fired it and held the trigger back, I noticed that the firing pin didn't protrude from the bushing and the old light came on in my head.

I consider this recall an update and had it done to that 686. Now the target hammer works fine!

Ed

 

[williamlayton]

Well now---I have tested Murphy's law enough to know that he is alive and well.
I sent mine in--came back quickly and is in good shape.
Blessings

 

[Dixiejack]

William, I run up on you in the best places. LOL Just called S-W about my 586. Gave customer service all the information he needed and was told my 586 was made in 1987 and was under a recall from about 20 years back. He said that the recall was so long ago and my 586 had probably seen 3 or 4 owners and if nothing had happened all this time then I would should be safe to shoot it. I told him that I wanted my gun checked anyway and he happily told me to send it in. I am happily waiting on the label from S&W to send my 586 in and "get my small problem fixed" (quoting customer service). Customer service never went into detail except to say it was an L frame problem and for me to include a note stating my gun needed an L frame modification.