I know this is the S&W Forum but this is worth mentioning. I picked up a new but defective 7 round factory mag for my old style LCP from a LGS recently and contacted Ruger to see if they could help me. Ruger only wanted to know the serial number of my gun, said they’d replace the magazine and didn’t want the old mag returned. Today two, not one but TWO, brand new seven round magazines arrived in the mail. This is my second positive experience w/this company and can say, w/o reservation, they do stand behind their products. I’ve owned/shot this LCP for several years & never had a malfunction of any kind.

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Old Cop
LEO (Ret.)

Always worth mentioning customer service like that. It's good to know it still exists.

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The best I can with what I got

And Ruger doesn't hassle you about receipts for warranty issues either. I never worry about buying a used Ruger. Currently waiting on a Mint+ Ruger GP-100 .357 to be released to me after the local background check clears.

Ruger probably has the best service out there.

Great to hear that. I only have one Ruger, and it has been a fine shooter. I guess my 9mm SP101 is hard to find now.

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I once sent back an SP-101 that shot to the left (like a foot at 25yds), the barrel was canted a little. They sent me a whole new gun, no questions asked.

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-Matt

I've had excellent customer service from Ruger as well. I sent back a 40 year-old Standard to have a loose ejector repaired. While they were at it, they also replaced the extractor mechanism, all at no charge. Turnaround was about a week.

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What, me worry?

I've had positive service from them several times in my life. Places like them, RCBS and others are the pinnacles of professional American Business's.

I have a Ruger American 45ACP I bought three years ago. It came with two mags, and in following months I bought three more mags. Put several hundred rounds through it, then one day at the range three of the five didn't lock the slide back. No idea which were new with the gun, or from the LGS parts rack. I sent them back after sending pics of the length difference of the five springs. They sent me a label, I shipped, and they returned three brand new mags in less than a week.

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Heavily armed old man.

When Ruger gets a firearm that has issues, they theoretically go through it with a fine toothed comb, and make sure it is 100% functional when it is sent back. That's why they replaced the extractor. It must have been iffy.

The flip side is that if you have modified or aftermarket trigger parts, they will return it to stock, charge you for those parts, and theoretically send the removed stuff back with it in a bag. It's done to guarantee it is fully functional when you get it back.

I know someone who sent his dad's Standard back to get reblued after 60 years of use. It came back looking new, and they replaced just about every moving part but the bolt body. No charge but the bluing service. It was completely stripped, so replacing parts was easy for them.

I AM NOT SAYING THEY ARE PERFECT!!!!! It is just their policy is a Satisfaction Guarantee. Sometimes things DO slip through though. But the honestly strive to make things right though.

This post reminds me that we have a LC380 in the house I need to send in. Seems to have an issue with the firing pin safety hanging up the trigger pull.

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Release the Kraken

Ruger even sent me a follow up email yesterday to make sure the two new mags had arrived at my house.

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Old Cop
LEO (Ret.)

I haven't had as good luck with Ruger's "service" as some of you fellows. I bought a used Redhawk at a gun store in Austin, Texas. The revolver had a funny trigger pull, so I disassembled it and saw where some "bubba" had been into it. Gun store wasn't interested in taking it back, so I contacted Ruger and they sent me the info needed to get it back to them. Long story short, they blamed ME for the bubba job, and said if I wanted it back, $ 85.00 dollars PLUS shipping and they would put new parts in it. Hell, what was I to do, they had my gun. So, I paid it. Left a bad taste in my mouth after hearing all the glowing stories of Rugers service. Fast forward about 25 years, and I was shooting a silhouette match in Lake Jackson, Texas. Had a squib, and like an idiot, fired another round. Blew out the right side of barrel, but didn't hurt anything else. Fellow shooter told me NOT to send it back to Ruger, they would keep it! Took it back to gun store where I purchased it, and they said "OH, no problem, Ruger will put a new barrel on it." WRONG! They kept the damn thing and said they would sell me a new one at dealers cost. Thats what I ended up doing. So, not everyone gets a good service deal at Ruger. I wasn't asking for a freebie, I would have paid to have a new barrel put on. Nope, wasn't happening. Buy new gun, or nothing.

Sorry to hear about your bad CS w/Ruger. My negative experience was w/Glock so I guess all of them come up short now and then.

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Old Cop
LEO (Ret.)

I had troubles with a slightly miss machined slide on a new Ruger .380 I bought. Took a couple pic's and sent to Ruger customer service. They quickly sent a replacement slide and a prepaid envelope for the first slide. Took less than a week.

I had a Ruger rimfire rifle quit popping off rounds. I was the 2nd owner. Rifle had left the factory decades before. After I tore it down I discovered the problem was a weak, non-factory spring. Quick call to Ruger got a new factory-spec spring heading my way. No charge and took less than a week.

I’m the advisor for our university rifle and pistol club. We have a Mk 1 that was getting tired. Forty years old and easily a 100,000 rounds. I had my student President get ahold of Ruger and ask what they could do. They said send it in. Came back in two weeks completely rebuilt. Free. No questions asked.

I've had much better service from Ruger's customer service than I have Smith and Wesson's.

A friend of mine inherited his father’s Security Six after his dad died. Easily 30,000 rounds through it. Almost all .357 since his dad reloaded. That was the first .357 magnum I fired back in about 1984. The gun was a bit tired so my friend called Ruger. They said send it in. Fully restored that weapon to new. Even re-blued it after getting permission. Sent it back with new grips in a plastic factory case. Didn’t charge a penny. Not even shipping. Took maybe 3 weeks.

I took apart some 10/22 mags and couldn’t get the tension right. Called Ruger. They told me to keep trying and sent me 4 new 10/22 mags, even asked if I preferred clear or the standard black. I got the old ones working again soon after I got the new ones.

Another friend of mine bought a used GP100 for $150 since it had a broken trigger spring and the rear sight had broken off. It was easy enough to fix on his own but my friend figured let them give it a good inspection. He sent it to Ruger and they fixed it for free. No charge.

Ruger doesn’t even technically offer a warranty, but I’d take their technically not a warranty over S&W’s lifetime warranty any day. S&W has a good warranty, but nobody stands behind their product like Ruger does. Not to mention the speed that they accomplish the repairs in. Weeks instead of months. Sometimes less than a week.

Ruger doesn't mess around. Customer service is their strong suit, in spades.

I've had two firearms sent back. 100% handled to my satisfaction.

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That's just somebody talkin.

Ruger CS was great for me. I shipped a 327 Black Hawk in to have a new cylinder fitted. I rechambered one too 32-20 to make a combo for my Marlin 32-20.


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Love their revolvers and can not wait for the new Ruger Marlins to come out. After Remington was so bad at building and servicing them I think Ruger will bring Marlin back to where it should be.

Sounds like silly stories to me. One gun was obviously destroyed by a Bubba (they didn't know if it was you or someone else - probably thought it was you because nobody would admit to it), and the other was simply due to negligence. IMHO dealer's cost WAS a freebie.

My own personal experience with Ruger was stellar.

OTOH, I bought a S&W 15-22 and had a problem with a single mag. They sent me 2 new ones gratis and didn't even ask for proof of purchase.

I think Ruger AND S&W are awesome....

Can we please get Ruger to build us a 327 Marlin 94.


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A LGS had an "almost" ANIB 6" GP100 for sale for $199.99 - the "almost is because the forcing cone was cracked and they were selling it as is and I was required to sign an "If the gun blows up and you die it's not our fault" waiver. Back to Ruger and two weeks later - brand new barrel.

I've found that most gun companies behave similarly most of the time.

I bought an SP101 in 22 when they came out with the 8 shot. It had a hitch in the trigger pul from a burr. The took it back and returned it with the best trigger one could expect from a Ruger.
Another time I called and "complained" about a broken recoil spring assembly in my Ruger 22. Said they are not building them like they used to. The nice lady asked for the serial number on the gun. I read it out to her and there was a pause. "Sir I think you missed a number" I said nope only 5 numbers! She chuckled-we chatted a bit and I got a new assembly at no charge.

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Forum consigliere

Ruger's customer service is not only the best in the firearms industry, it is a model for all types of businesses. I was recently reminded of how superior Ruger's CS is when I had reason to speak with a representative at S & W. The difference between the two can be measured in light years. Ruger is fantastic. S & W?? Hmmm...not so much...

I would have to agree as I've always had a very positive experience with Ruger CS too.
Somewhere Bill Ruger is looking down and smiling still holding on to them 10 round mags!!!!!!!!!

When they did that did you have to go through the whole transfer process we have here? Just curious. If I were to guess I would say yes. And also, with the gun you sent back?

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There's a Monster on the loose

When I recently bought the Ruger LCP Max at Cabelas,
The Cabelas Clerk said that Ruger Customer Service was the best.
Nice to hear, I hope I don’t need it.

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NRA LIFE MEMBER

My service experiences with both S&W and Ruger have been excellent. Only one experience each, considering the numbers of guns, a very good track record.
Geoff
Who has experience.

WOW! I hope someone from Ruger CS gets to hear about this thread

As to the blown-barrel on the Ruger, I'll hazard a guess as to why they kept it. There would be concern that the frame was stretched, or stressed, to some extent where it screws into the frame. No used putting a new barrel on only to have it fail again, and perhaps even worse.

S&W and Ruger are excellent 100% USA weapons, I have several of these two manufactures and never worry !!

I just sent a S&W Walther PPK/s for service, and it came back with a new mag no charge

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Pete
I ain't no fortunate son

Another kudos for Ruger. My 3 .22 autos; Standard, MKII and MKIII have collectively near 70,000 rounds fired, and I've never had a reason to contact Ruger CS.

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John

Ruger customer service is legendary.

I had a similarly good experience with Walther Ft. Smith AR as well.

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BTDT, Got The T-Shirt

I just called Ruger in N. H.

Need the rear sight and 2 set screws for a PC Carbine I bought USED.

Free. Be here in a week to 10 days.

Awesome as usual.