Impressed with Spyderco.

I've carried a police model Spyderco with a serrated edge for most of my adult life, and abused it horribly by cutting just about everything from baling wire to seat belts to sandpaper. It was EDC and I used it to open, cut, rip, stab, pry, screw and even hammer things with.

Over time, it got to be really dull, but the serrated edge still did enough to give me all the ragged cuts I wanted, so I continued to carry it. I broke the tip off by dropping it onto my shop floor. Finally, after trying to cut Christmas wrapping paper with it and only getting rough cuts, I decided it was time to send it in for a sharpening.

Spyderco's website says the sharpening service is free, aside from $5 in shipping. Additionally, they will re-contour the tip, should you foolishly break it off, for an additional $20 so long as enough of the tip remained. If not, they'd refund the money when they sent the resharpened knife back. My tip only had about a 32nth of an inch broke off, literally just the tip. Wouldn't take anything at all to fix that. $25 to get my favorite knife all ship-shape? That's a bargain!

I actually took a picture of the tip, because I thought about emailing them first before deciding to just send it and let them see it in person. (Don't mind my tiny scribbling..)



So I mailed it in, along with a letter stating that I broke the tip because I'm a klutz and it also needed to be sharpened, and I thanked them for a nice knife that served me well.

A couple of weeks later, a box shows up with this inside...



They sent me a new knife. And my $25 dollars back. They didn't even charge me shipping! It's the updated version of my twenty year old one, with different mounting points for the clip, engraved "police" on the blade instead of this etching, and notched release, but otherwise identical.

I didn't expect a new knife at all. I kinda miss my old one, it served me well for a long time. But gosh, I can't give Spyderco enough credit for taking care of this customer, and I can't say no to a new knife! I am impressed and they've certainly earned my loyalty. I almost feel like I ought to call them and ask if there's been a mistake, but I'm pretty sure they knew what they were doing. I'll be sure to pass a few of these out next year for Christmas presents as atonement!

That's awesome! I too am a Spyderco loyalist and your story further solidified that sentiment.

Sent from my D5803 using Tapatalk

Heard a lot of good reviews from satisfied customers concerning these knives. Sound like quality knives with good steels used in production. Customer service sounds excellent.

I've had 5 total over the course of 15 years now, lost 2 (one I idiotically left in a carry-on and surrendered post-haste in cooperation), destroyed one in a construction accident (those multi-ton industrial presses didn't leave enough to even ask Customer Service about, not to mention the 'well what had happened was...' story was too embarrassing), and one is in the desk drawer next to me as I type; the other in my pocket.

I love all kinds of guns, but for folding knives I guess I'm a loyalist.

I have carried Spyderco knives for decades and prefer them to expensive models. That is an impressive story about their customer service. On several occasions I had to trash them at airports. If you travel internationally have a backup in your checked luggage. They make great gifts to tactical types in foreign lands. Builds good friendships.

It seems so obvious - you know that gesture cost them almost nothing, but it sure gained them a loyal customer. I wish more companies would figure that out!

I've been a big fan of Spyderco for decades. I use and carry the Military and had one in my uniform pants for probably the last 15 years before I retired. I gave my sons one as a gift upon graduating from Paris Island and for the last ten years a military was the Christmas gift I gave to my sergeants who worked under me on the shift.

Great story about their customer service

I just went and double checked, but I've got seven Spyderco's in various configurations. Back when I crawled in to burning buildings, I carried one constantly, and I still have it, but lately, I've gravitated towards Benchmade as my EDC. Without regard to that, Spyderco makes a fine knife that I'd trust my life to. And have . . .

Congrats to the OP. By chance his new Police model is the same one I've been carrying this week. I've probably got a couple dozen Spydercos and have gifted several to my son in law over the years. A great company with great products.

A Spyderco has been clipped to my pocket for more than 20 years. I lost one Delica, but managed to hold on to my Endura since then. A few years ago my son and I were poking around in the state surplus equipment store and found the box of confiscated items from the airports. There among the cheap knives was a battered Delica with a broken clip. For $7 it came home with me, and it rides in my watch pocket when I'm not carrying the larger one. It sharpened up nicely.

Spyderco knives are awesome. I have carried one for the last 10 years. The first one I had was stolen by the movers during one of my military moves, so I had to order another.

Richard Simmons said:

Congrats to the OP. By chance his new Police model is the same one I've been carrying this week. I've probably a couple dozen Spydercos and have gifted several to my sin in law over the years. A great company with great products.

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Verrrry interesting...

I love my Spyderco Military. It's a big knife but the handle is so thin it carries better than any of my Benchmades or ZTs. None of the other knife makers ever figured that out; some of us don't like thick handles.

I completely agree on the thinness as a desirable feature. The Police model is large as well, but still super thin and never feels like I've got a slab of metal in my pocket.

I'm on my 3rd or 4th Spyderco Endura, the early ones were lost. I carry the current version clipped IWB Appendix carry and use it about every day. I haven't had occasion to use their customer service, but I've heard good things from other people. I also like that it's a good sized knife but thin enough to carry comfortably.

We are fans of Spyderco here. My favorites are the Manix 2 XL and the Military, but I always belt carry and like to have a knife large enough for any use I might end up having to do. Wendy like the PM2 and the Native 5 best of the Spyderco knives, and we both love the Delica and think it was and is an excellently thought out knife. I keep one in my desk drawer at work so that even in the odd case I forget to belt on a knife I have one handy there, and we both agree that it is one of the best pocket knives out that you can just drop in your pocket and carry loose. Big enough to be useful but not much bigger than the little 2 and 3 blade pocket knives that have been so common for generations with the plus of a good sized lock blade on it. I keep an Endura in one of the cup holders of my car as something to keep in the car and always have a good blade ready for use. We also keep a Tenacious with a coating and partial serrated blade here at the house as an inexpensive open any boxes and packages in the mail knife.

Thank you for sharing that story. It helps me to justify my current addiction to acquiring more Spyderco knives. I'm hooked on the Delica 4 in it's various blade configurations, but have a couple of Endura 4 designs for when a bigger knife is called for. I have a British Racing Green ZDP-189 Full Flat Ground Delica on order and my old Foilage Green combination edge Delica was sent to Golden for sharpening yesterday. I want a Para 3 and will get one as soon as they readily available.

I remember when the Spyderco's first came out and they were the first one with thumb opening blades. It seemed like people everywhere were buying them and seeing how fast they could flip open the blade. That Spyderco factory serrated edge was DANG sharp and I know several people that cut the holy heck out of themselves trying to flip it open fast.

You can't beat the customer service or the product !

In this day and age it is refreshing to hear about a company that values it's customers and provides such service. I own a bunch of spyderco's, they are "scary sharp" with the serrated edge and IMO overall great knives.