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The pics do not show the sort of catastrophic failure I imagined when I read the post. I can easily see how a service tech missed this.
M&P Shield .40 Blow Up
- Thread starter Matt Butner
- Start date
OP
Matt Butner
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Maybe i am overreacting a bit but the thought of buying a gun and its been out of service longer than i have had it is frustrating. I am sending it back with as much detail along with it as possible. Hopefully this will be taken care of soon. I really miss having my gun.
Arik
Member
Sorry its a sucky situation. Unfortunately it's impossible to have 100% consistency every day all day, day in and day out for years and years and years. Every once in a while a lemon gets through
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Rastoff
US Veteran
Do not send it back until you get to speak to a manager or someone higher in the food chain. I would ask, "So, you asked me to send my gun in and returned it saying there was nothing wrong. How is it possible that you missed the cracked frame?" I would follow with, "What are you going to do to make this right?"
This is completely unacceptable. I could see them missing the crack in picture 2, but not the crack in picture 1.
I have had nothing but quality customer service from S&W so far. I've sent a couple pistols in and they've either been fixed or something was done to make it right. I've also defended S&W's customer service time and again. It's hard to defend this. It's just a total screw up.
This is completely unacceptable. I could see them missing the crack in picture 2, but not the crack in picture 1.
I have had nothing but quality customer service from S&W so far. I've sent a couple pistols in and they've either been fixed or something was done to make it right. I've also defended S&W's customer service time and again. It's hard to defend this. It's just a total screw up.
ShelbyV8
Member
I would say it is a factory winchester white box due to the brass colored primer. Check your friends reloads they probably have nickel primers.
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Only if that service tech is a drunk monkey.
CatSnipah
Member
Yet another Shield 40 blow out.
Compounded by mysterious customer service behavior.
Not a good day for S&W.
Compounded by mysterious customer service behavior.
Not a good day for S&W.
Cracked Indeed!
It certainly looks cracked to me. I'm super-surprised that S&W returned the gun without replacing the frame. Something is definitely wrong.
Also, it is clear that the round fired outside the chamber. It looks like a case of the round being trapped between the chamber and the extractor. I've seen it happen. During police firearms training, students are taught not to attempt to catch or trap a live round being ejected from the chamber for whatever reason.
It certainly looks cracked to me. I'm super-surprised that S&W returned the gun without replacing the frame. Something is definitely wrong.
Also, it is clear that the round fired outside the chamber. It looks like a case of the round being trapped between the chamber and the extractor. I've seen it happen. During police firearms training, students are taught not to attempt to catch or trap a live round being ejected from the chamber for whatever reason.
Hillbilly77
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Here is the OP's "blown-up Shield":
Here are some of the other Shield pictures that have been posted by members here:
I can see how somebody could easily miss the hairline crack in the first picture, especially if they were accustomed to seeing catastrophic damage like some of the other pictures show.
I'm not taking a position one way or another.
I'm just making an observation that you could see how somebody could miss it.
Nobody is perfect, not even a technician at Smith & Wesson.
tat2dchad
Member
that first pic ... yeah i can see a line/crack by the trigger but there is one on the other side as well or at least looks like one. to me that looks like a seem. just because it appears to be on both sides in the same place.
but this whole thread seems like a typed out version of that youtube video.
not saying it is or isnt, it matters not to me, just adding 2 more cents. if it is broke..bummer
but this whole thread seems like a typed out version of that youtube video.
not saying it is or isnt, it matters not to me, just adding 2 more cents. if it is broke..bummer
Rastoff
US Veteran
True. No one's perfect and everyone makes mistakes now and then. However, some mistakes are unacceptable.Nobody is perfect, not even a technician at Smith & Wesson.
If you hand someone a product and say, "There's something wrong with this, take a look" and they miss the OPs crack, then OK, I'll say they made a mistake. However, if you hand them the OP's gun with a letter that says, "The frame is cracked" then missing that crack is not just a mistake. The OP didn't say that he sent a note with the gun, but that is standard operating procedure from S&W. Every time I've sent a gun in they've asked me to include a note describing the problem.
The goal from S&W's standpoint should be to fix the process so this can't happen. Since I don't know their internal process, I can't say how that can be done, but it can be done.
Kentucky Dave
Member
I have learned something today.
Thank you
As much as I've tried to like the plastic guns they've all given me problems w/the exception of my Glock 23, which was my old service gun. I purchased a new Glock 42 (see my post about a jam-o-matic) that had everything wrong w/it. Glock got it back twice only to say there was nothing wrong w/it. The third time they "upgraded" it and sent it back. I put two mags down range w/only one stovepipe (could be my fault) and quickly sold it.
erick1987
Member
I'm a tech at a GM dealership and sometimes we can't find the problem with someone's car. Before returning it to them we call them or ask them for more information. 9 out of 10 it helps. Maybe S&W can impliment some of these procedures to help decrease the chance of this happening.
Rastoff
US Veteran
This is a good idea and is what most good repair shops do.
I've worked in maintenance for my whole 30 year career with the Air Force. It was common for an owner to send in a piece of equipment with a tag on it that said, "Broke." Well, that doesn't help at all. Sometimes it was obvious and sometimes not. The one thing we always did was at least attempt to replicate the problem. If we couldn't, we'd call the owner and have a chat with them about it.
I think S&W would do better if they had a similar policy. Call, or email the owner if they can't duplicate the problem. It would take a little longer in the short term, but will actually speed the over all repair process because it won't have to be re-done later.
the head stamp on the winchester case looks the same as some of mine after 2-3 reloads and the hole in case looks to be same as i see from range brass i find at range with a bulge in empty case that has been fired from a block. white box winchester that i have the head stamp says WIN
not winchester. Im just saying thats what i think. glad your ok
not winchester. Im just saying thats what i think. glad your ok
emory
Member
^^nice catch. I shoot mostly WWB 165gr and I have about 600-700 spent cases. I just checked, and all of them are stamped "WIN".
M&PmikeC
Member
wow. 1st of all I would demand to speak to someone of management at s&w not just a phone representative... That is crazy that they would send this fire arm back to you the way it is... 2nd I gotta say when that gun blew up in your face and you stated you had blood running down your face and what point would you decide to say to yourself lets put some more rounds thru this.. I got a cut on my eye maybe I can lose a finger... And 3rd DAMMIT I want a shield too but im thinking ill just stick with my fullsize...
SpringGunTunes
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