New Shield bad in 2 rounds--S&W CS came through--

Dave270 said:
Who gives a rodent's rectum how detailed the explanation was.. The Shield had a problem, was sent back to the factory, was repaired and sent back in a timely matter.. You can't ask for anymore than that.. END OF STORY.....
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Well that opinion is all fine and dandy but if we left it at that this thread would have been pretty short and not nearly as entertaining.
Full disclosure I do NOT own a shield nor would I ever own one.
 
turbo38gn said:
I have had to replace brandy new, defective parts. I am sure you have to.. did you send the part back to the factory and demand an explanation as to exactly what was wrong? ... no, I guarantee you didn't! You replaced it and told the customer it was defective..
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turbo38gn said:
Don't you just love it... ;)
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Yeah I do, Instead of throwing parts at a problem until it goes away. Maybe some quality service is in order.
 
bigggbbruce said:
Yeah I do, Instead of throwing parts at a problem until it goes away. Maybe some quality service is in order.
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hahaha, that makes no sense based on what we've been talking about.. To imply I throw parts at a problem involving a defective part ....... don't see the relationship there. Get your panties out of a bunch and go back to explaining to your customer why the part failed.. that should make everyone feel better..
 
I have purchased three Shields over the last year and all have worked just fine. No issues. Keep this thread going but wait until I can get some more popcorn.:D
 
Gentlemen,
Keep the discussion civil. We'll be generous issuing points if additional attention is required.
Please note (from the general posting rules):

1. We ask that you conduct yourselves as ladies and gentlemen. Civil Discourse and Courteous Behavior shall be the norm.

2. Remember- opinions will differ. Get over it. State your opinion calmly, and allow others to state theirs. Discussion will be fine, but there is no need to take a thread into a verbal fistfight or shouting match.

3. Do NOT descend into personal attacks on a member.
Naiveté, or viewpoints different from yours are no reason to call a member an idiot or moron.
Click to expand...

Sincerely,
chad
 
Me Too

Wingincamera said:
My Shield 9 has over 1,000 rounds through it now, without any problems. The first time I cleaned the Shield I was a little concerned about how the recoil spring just rested on the tapered portion of the barrel without any notch to set it into. But I guess that's what the engineers figured was OK and it seems to work fine.
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I have two Shield 9s and both are flawless after about six hundred rounds in each. But, I too have wondered how the RSA fits. I think
I'd prefer how the RSA rests on Glocks.
Like you say___the way the engineers designed it and it works.
 
UPDATE

The shield is back at the LGS and will be picked up tomorrow. I am confident that the issue has been resolved since it was not and intermittent problem. I will update after range time.


I started this thread mainly to see if anyone had run into this, not to bash the shield...
 
Bowserb said:
Explanations. I think it mostly depends on volume...and extent of anonymity. How many repairs, how many customers, and how much interaction. Sometimes, it just isn't practical. Lots of stuff to get done and limited time. I work on computers, computer networks, and related stuff for small businesses. I explain everything I do or recommend, probably to the point of causing some business owners to fake interest.

If I worked in a big building, and I had to get 25 items, that came in by UPS, repaired and over to QC by the end of the day, it would be different. The time to write a note on each one, beyond what management requires, might leave me 3 items short at 5pm, and my productivity rating gets a ding. Management wants the work done. Someone else is in charge of PR. Little company. Big company. Different.
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You're acting like these people can just make repairs without telling anyone what they are doing. Documenting what was done would not be an EXTRA step... I guarantee that the people doing the repairs need to document their repair at the very least for internal reporting / record-keeping. Big company or little company, doesn't matter. Any company who gives a damn would require their service techs to document the testing, the diagnosis, and the repair steps. It's part of their jobs regardless of "productivity ratings".
 
71velle said:
UPDATE

The shield is back at the LGS and will be picked up tomorrow. I am confident that the issue has been resolved since it was not and intermittent problem. I will update after range time.


I started this thread mainly to see if anyone had run into this, not to bash the shield...
Click to expand...
Did that resolve your issue? I'm having the same issue with a brand one I just picked up

Sent from my SM-G928V using Tapatalk
 
Glad to hear they fixed your pistol and resolved the problems.

My brother has a shield and he's been pretty happy with it so far. I know that he's run at least a few hundred rounds through his with no problems. I shot it and for a small pistol it shoots well.
 
Good to know that it's fixed.

So did they give him a detailed explanation of what was fixed? ;-)
 
Shield issue

71velle said:
Gun was cleaned and lubed before shooting. We did field strip and closely inspected. Didnt know if anyone has seen this. I will update. Again we know the shield is a great pistol and occasionally a mass produced device will have a hicpup now and again.
Click to expand...

Ive seen this kind of thing happen with Shield when using ALUMINUM cased ammo..
 
So in the end it all worked out. The only unfortunate part about it was that the owner had a new pistol took it out the first time to have a issue and it took nearly a month for him to get it back.
 
71velle said:
So in the end it all worked out. The only unfortunate part about it was that the owner had a new pistol took it out the first time to have a issue and it took nearly a month for him to get it back.
Click to expand...

BUT... in the end, the customer got his Shield back, repaired and apparently in excellent working order and 3-4 weeks is not an unreasonable turn around time...
Love my two Shields..

Dave
 
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