I Think S&W Lost My Gun!
- Thread starter wood714
- Start date
cmj8591
Member
In the words of Davey Crockett: "I've never been LOST, but I was once CONFUSED for four days!"
After my last experience with S&W Customer Service I am thinking RUGER !
kbm6893
Member
Yeah, I've waited quite some time for repair work, whether it was warranty or I was paying. Ruger has the best turn around in the business. usually less than 2 weeks. A friend of mine sent in his father's old Security Six when his dad died. Over 30 years old. Easily 20,000 .357 magnum rounds through it. Bluing very worn. A real work gun.
Ruger completely overhauled it. Brought it back to new. Even reblued it and sent it back in a new factory case. Same old grips were on it but my buddy bought a new set for 10 bucks. Total cost to repair gun was ZERO. And he had it back in less than a month.
S&W's Lifetime Warranty isn't so great. 3rd gen parts are almost entirely gone. K frame Magnum barrel's no longer made. I don't expect them to be able to service a 100 year old gun, but a 3rd gen bought in 2000? Shouldn't be an issue.
Anyway, good luck to you. You'll get it back. Eventually.
Ruger completely overhauled it. Brought it back to new. Even reblued it and sent it back in a new factory case. Same old grips were on it but my buddy bought a new set for 10 bucks. Total cost to repair gun was ZERO. And he had it back in less than a month.
S&W's Lifetime Warranty isn't so great. 3rd gen parts are almost entirely gone. K frame Magnum barrel's no longer made. I don't expect them to be able to service a 100 year old gun, but a 3rd gen bought in 2000? Shouldn't be an issue.
Anyway, good luck to you. You'll get it back. Eventually.
Jdavis
Member
This is the sort of thing I hate to read. S&W has such great history of manufacturing excellent products and service of those products. It is a shame that the OP has had such a poor experience. A company is only as good as it's people. Perhaps S&W is now using Taurus training procedures.
KSDeputy
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I sent them a NIB PPK/S on a recall. It came back butchered up with deep vise marks on the right side of the trigger guard. I complained, they sent a label to send the gun back, which I did. A guy called me and said I would get a new gun, with the recall corrected, in several months when they started making them again. True to his word, I got a new gun.
OP
Things are getting really weird now.
Got up a half hour ago, checked my email and have 3 from FedEX.
10:22 FedEx shipment notification.
10:40 FedEx shipment cancellation notice.
10:42 FedEx shipment notification.
Both shipment notifications have different tracking numbers, and they are from SAW weigh 3 pounds, and are signature required.
Got up a half hour ago, checked my email and have 3 from FedEX.
10:22 FedEx shipment notification.
10:40 FedEx shipment cancellation notice.
10:42 FedEx shipment notification.
Both shipment notifications have different tracking numbers, and they are from SAW weigh 3 pounds, and are signature required.
Anticipation is getting the best of me. Let us know please.
MichiganScott
Member
Back in 1977, I sent a NIB 29-2 back to S&W for warranty work. After 11 months and several tracking report attempts without anyone admitting to having the revolver, I filed a theft report with the local PD. Two weeks later I received a brand new revolver through my FFL who, as it turned out, had the original pistol stolen out of his shop. I certainly can't blame Smith for this one.
In 2010 I sent an AR-15 back in for cosmetic work after owning it for eleven months. I got it back repaired on the same day that I received the email from S&W telling me they had received the rifle, a five day turn around.
As an aside, I sent a Ruger .44mag carbine in for work under their lifetime warranty. It came back untouched because they no longer had repair parts. Looks like all the manufacturers have to draw the line somewhere.
In 2010 I sent an AR-15 back in for cosmetic work after owning it for eleven months. I got it back repaired on the same day that I received the email from S&W telling me they had received the rifle, a five day turn around.
As an aside, I sent a Ruger .44mag carbine in for work under their lifetime warranty. It came back untouched because they no longer had repair parts. Looks like all the manufacturers have to draw the line somewhere.
Scottastic
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As a logistics guy, this isn't completely abnormal. FedEx isn't great at reprinting labels, they might have mangled the first one and printed a second one.
Call Ruger today about getting any work whatsoever done on a Securiy Six and report back with your findings. Better check on present conditions before bragging them up in order to put down S&W. You are completely out of touch with todays Ruger and what they will do.
OP
Anticipation is getting the best of me. Let us know please.
Just got off the phone with S&W. Dude told me the gun had been fixed, and will be delivered to my house tomorrow.
I told him the CS manager told me yesterday to expect it around July 4th. Also explained how he flat out lied to me about having the gun fixed in the box, and would hand walk it to shipping.
Dude I talked to said that's probably exactly what he did yesterday after our call.
I checked the tracking number, and it says a label has been created and Scheduled delivery:
Thu 6/22/2017 by 8:00 pm
I told the Smith dude I'll believe it when I see it.
Brandon0413
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I sent them some magazines I bought for a cs45 that don't work properly along with a good description and a link to a thread I have here on the forum.
Someone in customer service told me I could send them in and have them evaluated so I did. I called some time later and they told me they couldn't find them so they ended up sending me some new ones that have the same problem.
I told them these have the same problem and asked if I could send them in for evaluation. I also mentioned the good descripition I gave and the links to my thread on the forum here with pictures and they said they won't look at the forum. I told them it explains the problem to a T and they told me I should send them back to where I bought them for my money back. It's too late for that, though. She asked me to test the new magazines they sent but I have not had time to do so.
I have 4 of these mags and have had all 4 replaced. They all have the same problem...or maybe it's my cs45. It works fine with 2 other mags, though, and I can visually tell the difference between the ones that work fine and the ones that don't.
I wanted to like the cs45 but the mag problem has me so disappointed I don't even look at it anymore. I feel like selling it.
Someone in customer service told me I could send them in and have them evaluated so I did. I called some time later and they told me they couldn't find them so they ended up sending me some new ones that have the same problem.
I told them these have the same problem and asked if I could send them in for evaluation. I also mentioned the good descripition I gave and the links to my thread on the forum here with pictures and they said they won't look at the forum. I told them it explains the problem to a T and they told me I should send them back to where I bought them for my money back. It's too late for that, though. She asked me to test the new magazines they sent but I have not had time to do so.
I have 4 of these mags and have had all 4 replaced. They all have the same problem...or maybe it's my cs45. It works fine with 2 other mags, though, and I can visually tell the difference between the ones that work fine and the ones that don't.
I wanted to like the cs45 but the mag problem has me so disappointed I don't even look at it anymore. I feel like selling it.
No you're not. I've gotten excellent service and free parts as well, without even asking for them.
Maybe because I don't burden CS with daily calls for "when was my gun built?".
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I'm sure Ruger's quite busy with all those crappy front sights they put on all those recent RedHawks.
More Ruger woes.
Ruger Mk IV Recall Notice
But hey they return em' fast, that's a positive.
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kbm6893
Member
Actually, I'm not. I know they no longer service the Six guns. My friends gun was overhauled about 5 years ago.
So they don't service a gun they stopped making over 30 years ago. Try sending in your 15 year old 3rd gen and let me know how it goes. When did S&W stop making the .357 K frames? 2003, I think? Try getting a .357 barrel for a Model 65 made in 2003. Ruger supported the Six guns for nearly 30 years after they stopped making them.
Ruger has such good service that I've sent several in just for a free inspection when I've bought them used. Never a penny charged, even for shipping, and never more than 10
Days total to get back in my hands.
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I think S&W customer service sucks.. After three separate phone calls trying to get the recall mod done on my no - 586 I've decided it's not worth the risk of losing it for months on end. Every phone call they said they would be sending out a shipping label that never was.. Ruger, however, was a very different experience. I bought a new GP 100 that was dropped and broke the rear sight blade. After a quick email, I received a new rear sight in the mail less than a week later no questions asked as to why I needed it. Not bashing S&W or touting Ruger, just my personal experience with the two companies.
bigggbbruce
Member
I had one with a long wait.. and couldn't locate it for several days.
Then Fed ex was at my door before the email to track shipment came.. the next day after conversation with CS
They are trying to make up for your wait.. they will deliver.
Bahamaroot
Member
I sent in a 19-4 last spring for some work and they told me the turn around was 10 days. Well 10 days turned into 10 weeks.....
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