Had some trouble with S&W, but they took care of it

[rwt1405]

The OP describes that this barrel was what, maybe third in a series of replacements from S&W CS.
You can't call the FedEx guy back to return it - or you'd have to be really fast in my neighborhood

Perhaps you know something I don't, or perhaps I missed something, but what you state is certainly NOT what I read.

"Hello ladies and gents, I'll try and keep this short...

Back in February I bought a S&W 460 Mag 7.5" Performance Center revolver, and right off the bat I had to send it in to have the barrel replaced because the finish on it was uneven, there were tool marks and dents on it, was not at all up to par for an $1,800 gun. They replaced it and I was happy, for the time being."

Again, perhaps I missed something, or misread, but that (at least as I read it) is commenting on the original barrel, before it was sent back.

If I am mistaken, please accept my apologies.......

 

[rwt1405]

I think now, and have for a while that this whole Performance Center thing is oversold. it is just a marketing tool IMO.

OP, if you do write to the president or CEO of S&W, be sure to be respectful and SEND the picture of the barrel. Give the model number, dates originally sent in and returned for first service, and any other info you have. If he is worth his salt, he will trace down the responsible party(s) that neglected their duties, and sent the gun back to you. Help him do his job

I second, third, and fourth this!

I also think the S&W "PC thing" is completely a marketing tool and hype.

But, I've been wrong before............

 

[hoc9sw]

Perhaps you know something I don't, or perhaps I missed something, but what you state is certainly NOT what I read.

"Hello ladies and gents, I'll try and keep this short...

Back in February I bought a S&W 460 Mag 7.5" Performance Center revolver, and right off the bat I had to send it in to have the barrel replaced because the finish on it was uneven, there were tool marks and dents on it, was not at all up to par for an $1,800 gun. They replaced it and I was happy, for the time being."

Again, perhaps I missed something, or misread, but that (at least as I read it) is commenting on the original barrel, before it was sent back.

If I am mistaken, please accept my apologies.......

I was a CS guy in another business, and had to learn to follow the bread crumbs.

....

Replacement 1) They replaced it and I was happy, for the time being.

Replacement 2) So I send it back and wait another 8 weeks to get it back. They ended up replacing literally everything but the frame, including the barrel when they JUST put a new one on it.

Current state) First of all, when I pass a brass brush through the barrel it sounds like zipping a zipper. Also, its impossible to get all the fouling out of it. Upon closer inspection, there are these deep radial marks along the entire length of the barrel. See pic in post below.
...
So we are on the third barrel, which came back directly from SW.

 

[rwt1405]

I was a CS guy in another business, and had to learn to follow the bread crumbs.

....

Replacement 1) They replaced it and I was happy, for the time being.

Replacement 2) So I send it back and wait another 8 weeks to get it back. They ended up replacing literally everything but the frame, including the barrel when they JUST put a new one on it.

Current state) First of all, when I pass a brass brush through the barrel it sounds like zipping a zipper. Also, its impossible to get all the fouling out of it. Upon closer inspection, there are these deep radial marks along the entire length of the barrel. See pic in post below.
...
So we are on the third barrel, which came back directly from SW.

I must really be stupid then, because I STILL don't understand how you get this
"Back in February I bought a S&W 460 Mag 7.5" Performance Center revolver, and right off the bat I had to send it in to have the barrel replaced because the finish on it was uneven, there were tool marks and dents on it, was not at all up to par for an $1,800 gun. They replaced it and I was happy, for the time being."
to mean anything other then when he FIRST received the firearm, BEFORE he sent it back.

Again, certainly wouldn't be the first time I was wrong, but I have no idea how you get those two sentences meaning anything other then how he received the revolver, when new.

 

[Echo40]

Threads like these illustrate perfectly why I roll my eyes everytime I see someone post; "Friends don't let friends buy Taurus" or similar things about Ruger or Charter Arms.

Every firearms manufacturer can yield a lemon because people (including those who program/setup automated machinery) aren't perfect and eventually something is going to get messed up somewhere.

As others are saying here, send in back to Smith & Wesson until they get it right, and if you're still sour over it, then sell it and buy something else.

 

[357 shooter]

My 1976 Ruger Blackhawk 357 stainless has marks in the bore very similar to your 460.

 

[CAJUNLAWYER]

I think now, and have for a while that this whole Performance Center thing is oversold. it is just a marketing tool IMO.

Unlike Keebler

 

[Imshootin]

It's like this down the entire length of the barrel.


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I had to send my Shield back in February due to the barrel having a groove in it.
Your barrel is unbelievable. I asked for a quote to have night sights installed while it was there getting the barrel replaced. They wanted $267.30 to install night sights. That's more than I paid for the gun. I told them to fuggitaboutit. My gun was gone for 51 days.
S&W's CS used to be stellar. Not so much any more.

 

[gr7070]

I also think the S&W "PC thing" is completely a marketing tool and hype.

Yes, to a large degree.

You are correct it is absolutely a marketing tool; no question about that. And that marketing works.

I've seen many, many posts on this forum that attribute many things to PC guns that certainly S&W is not stating.

I believe this thread itself has one regarding a PC gunsmith stewarding each revolver through production. I could be wrong but I doubt S&W would even be so bold to suggest that's remotely happening.

Basically PC means very little, and only what the website specifically states is meant. I've corrected a few posts over the years on this very thing.
Typically PC means the gun has a few "fancy" features on it that other base and PS models don't have. That's about all it means.

 

[hoc9sw]

I must really be stupid then, because I STILL don't understand how you get this
"Back in February I bought a S&W 460 Mag 7.5" Performance Center revolver, and right off the bat I had to send it in to have the barrel replaced because the finish on it was uneven, there were tool marks and dents on it, was not at all up to par for an $1,800 gun. They replaced it and I was happy, for the time being."
to mean anything other then when he FIRST received the firearm, BEFORE he sent it back.

Again, certainly wouldn't be the first time I was wrong, but I have no idea how you get those two sentences meaning anything other then how he received the revolver, when new.

This is getting old, but to me "the finish was uneven" and "tool marks and dents" infer exterior, easily visible stuff on the outside of the barrel, not the bore. That was barrel #1, which they replaced with barrel #2 to clear up the external appearance issues.
He sent it back again for function, and they replaced the barrel again, for no apparent reason. That would be #3, which has the chatter damage(?) in the bore.

So three barrels have resided there, and the last one has junk rifling.

 

[mauser9]

Just seems to me we here of more poor QC problems from many of the gun companies lately.

 

[gr7070]

Just seems to me we here of more poor QC problems from many of the gun companies lately.

Of course we do. Guns are being produced at record levels. We have more access to social media than ever before, where it didn't even exist for decades.

The human mind also, intentionally, even lessens/forgets past negatives as time goes on.

Everything about today lends to this greater *perception*.

I have little doubt we're producing far, far better guns than have ever been done so before at a much higher quality rate even.

Factor in how relative prices have dropped greatly and the quality of gun produced today is frankly just incredible.

Much to the disagreement of some, even some on these boards, man is far better today than yesterday. The back-in-my-day-ers couldn't be more wrong.

 

[DirtyHairy]

Here is why I had to send it in right off the bat and didn't notice anything when I purchased it.

I bought this from my favorite gun store that's 2 hrs away from my home (I have been going there for 15 years and have moved but like them so much I keep going back). I called them asking if they had one and they said yes we have two so I put it on layaway. They specifically chose this gun because the other one had a HUGE ding in the barrel so they gave me the "better" one.

At first glance you don't notice anything, but when I got home and was staring at it admiring it I started noticing all sorts of little things that were just off and once you saw them you couldn't unsee it. Uneven finish, scratches, a blemish in the rifling, etc.

When I was at the gun store all I needed was a two second look to make sure it was the gun I wanted to purchase. I guess I didn't think that a brand new gun would have so many things wrong with it.


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[vipermd]

So basically you did not look at it before you bought it. Uneven finish, scratches, rifling, If they are significant how would you not see them? You got the "good" one? The dealer would have sent them back to distributor for replacement and never put it out for sale. As others have stated, Call CS, be firm , but polite. Move up the chain of command otherwise it will just be another trip back. I understand your displeasure, a new 629 would not even hit a 3X 4 Ft backing board @ 25 yds. cosmetically it was perfect, it just required a 2 ft hold off a 25. Sent it back, they set the sights to original position and sent it back. I called and spoke to a supervisor, they had it for 3 months replacing everything till they realized the frame was drilled off center. They took another gun, improved the action and resolved the problem. I have no words for the barrel. Be Patient- difficult, but when it's done and shooting one hole groups you will be happy. Good Luck. Be Safe,

 

[rwt1405]

This is getting old, but to me "the finish was uneven" and "tool marks and dents" infer exterior, easily visible stuff on the outside of the barrel, not the bore. That was barrel #1, which they replaced with barrel #2 to clear up the external appearance issues.
He sent it back again for function, and they replaced the barrel again, for no apparent reason. That would be #3, which has the chatter damage(?) in the bore.

So three barrels have resided there, and the last one has junk rifling.

Ok, I think we agree, at least on most of this, BUT.........

What my original post said was that from his description of the exterior barrel, the FIRST barrel, that firearm should have NEVER been accepted, or taken from the LGS/FFL.

A simple inspection, before ACCEPTING it, would have had the firearm returned, not accepted.

This was my original point, which you felt necessary to debate with me.

Does this make sense?

 

[Luke Duke]

I don't get why its so hard to make a quality gun. Seems like they have been doing this a long time, what an easy technology. Look what the Germans were making in WW1 still nicer quality than what their producing nowdays. How much was a Pre-64 Winchester 75-100 bucks brand new. How much was Model 27 when they came out 65 bucks? These were beautiful guns. What Happened To American Quality and Craftsmanship. Just sad. Be nice send pics. hopefully they stand behind the S&W name this time around

 

[Borderboss]

This thread has made it clear to me that the "Performance Center" means nothing. If I want a good gun, I buy one at the best price possible and then send it off to a competent gunsmith to get the stuff done right. I was thinking about a PC 442 after seeing the recent Mrgunsngear video, but even in his video it sounded like there wasn't much to write home about. Now I know there isn't.

 

[Muss Muggins]

I agree. Why did the OP accept it in the first place? Good first inspection and we're not discussing this . . .

Ok, I think we agree, at least on most of this, BUT.........

What my original post said was that from his description of the exterior barrel, the FIRST barrel, that firearm should have NEVER been accepted, or taken from the LGS/FFL.

A simple inspection, before ACCEPTING it, would have had the firearm returned, not accepted.

This was my original point, which you felt necessary to debate with me.

Does this make sense?

 

[Ackley1952]

rwt1405 your right there are parts of this story I don't understand.

 

[Ackley1952]

That rough looking bore doesn't have any lead, copper , or fouling of any kind after 10 shots. I wish I could clean one that good . Just take a good look at that pic again