OP
SammyJoe
Member
BorderBoss,
That is neat, did not know that they did things like that.
Grips look great
-Sam
(***UPDATE***) 6/23 - Eagle Grips
- Thread starter SammyJoe
- Start date
BorderBoss,
That is neat, did not know that they did things like that.
Grips look great
-Sam
I sent them a link to this post telling them what junk they make, and how abysmal their customer service is, along with their quality control, an did the same in an email.
Think maybe thats why they "called him out of the blue"?
I had a bet with a friend that that was what was going to happen....
I explained how powerful the internet was to them, and how full of forums it is.
I think maybe they agreed. I got offered the same thing and told them to keep them... that I'll be sticking with Culinas, which come right the FIRST time.
I knew that they must have found this thread when I read #34 ... -> Damage control
OP
SammyJoe
Member
Mark8,
Be that as it may, whether they saw the post or not, They made it right. That is what counts in my opinion.
-Sam
Changed my mind...if your new ones come back okay. Nate cares, obviously. I'm happy for you.
OP
SammyJoe
Member
Jeffrefrig,
I will for sure keep you all updated when I receive the new ones. It will take several weeks for the production since they are both custom and hand-picked.
I will post them on here when they get to me.
-Sam
I'd be willing to bet that Sam will get an exceptional set of grips... if their sudden "out of the blue" concern is indeed stemming from the actions of luvsmiths, Eagle knows they have one shot at damage control, and does not want any more bad press, which just doesn't remain here.
Many people are members of multiple forums, so word spreads, good or bad.
Many people are members of multiple forums, so word spreads, good or bad.
No, going to great lengths to make it right for you doesn't count. What counts is the quality of the grips they ship and how they treat the countless customers who are not members of a (for Eagle) important online forum and have not started a much-noticed thread about their case.
Just curious, did u have an issue with Eagle after buying grips that wasn't taken care of ...
I get what he's saying though. Great customer service is helpful, but the sign of a truly quality company is when the products go out the door 100% right the first time, every time.
Rick_A
Member
I thought those were too much back when they were $80. The state of grips were such that I made a couple sets of boot grips of my own.
These were football targets that were horribly finished (heavy clear coat and non matching).
20140916_110247 by Slick_Rick77, on Flickr
These were Jay Scott oversized troopers which were simply monstrously hideous.
20140914_093831 by Slick_Rick77, on Flickr
I'd hold my final judgment until decent grips are actually in hand.
The state of things is such that eventually it seems all there will be available at a reasonable price is CNC machined laminate and G10 grips.
These were football targets that were horribly finished (heavy clear coat and non matching).
20140916_110247 by Slick_Rick77, on FlickrThese were Jay Scott oversized troopers which were simply monstrously hideous.
20140914_093831 by Slick_Rick77, on FlickrI'd hold my final judgment until decent grips are actually in hand.
The state of things is such that eventually it seems all there will be available at a reasonable price is CNC machined laminate and G10 grips.
I recounted my whole (short) history with Eagle in an earlier post in this thread. I never even contacted their customer support, as the grips were not defective, they were functional and usable. All I could add to the discussion was that the grips I received were of mediocre quality too, not junk (!!!), but definitely not $200 grips and most certainly not "the world's finest handgun grips".
What irks me though is that whenever a case becomes public (forums, consumer rights organizations, media) suddenly companies can go above and beyond to make it right and look good, but do they improve the quality of their products and services? Maybe I am a cynic, but I suspect in most cases they continue to do business excatly as they did before. Do you think the quality of Eagle grips will improve because of this thread?
All Great companies make mistakes too .... none of them are perfect. To me, a sign of a great company is what they do, when they do screw up!
Probably not. Oh, they might get better for a little while, but they'll eventually get back to producing less-than-adequate merchandise. Maybe not, but I doubt it. Just my view from the saddle based on my limited experience with them.
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OP
SammyJoe
Member
I thought those were too much back when they were $80. The state of grips were such that I made a couple sets of boot grips of my own.
These were football targets that were horribly finished (heavy clear coat and non matching).
These were Jay Scott oversized troopers which were simply monstrously hideous.
I'd hold my final judgment until decent grips are actually in hand.
The state of things is such that eventually it seems all there will be available at a reasonable price is CNC machined laminate and G10 grips.
Rick,
You modified and refinished those stocks??!!
They look fantastic!
-Sam
OP
SammyJoe
Member
Rick A,
Wow, well done on these grips.
They look very nice, professional looking work.
-Sam
Wow, well done on these grips.
They look very nice, professional looking work.
-Sam
Rick_A
Member
Thank you. I'm a practical and stubborn man. If nobody makes what I want at a reasonable price, I'll figure out how to make it myself 
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