Kramer Leather Customer Service Experience

[Yendor357]

I buy Kramer holsters because they’re worth the wait, and the expense. Are they late? Yes, but so is everyone and everything else. That’s just life. You want the best there is, get in line at Kramer.

If you needed it yesterday, that’s why Uncle Mike’s exist. Me personally if someone gave an Uncle Mikes holster to me, I’d throw it in the trash.

Right now, or high quality… Pick One.

 

[ImprovedModel56Fan]

I have one Kramer already, purchased from Dillon when he had a bunch made for Mountain revolvers. If I wanted another, I would order and wait, and be glad I could still get one. Others will do as they see fit.

I have bought a number of O'Rourkes, and I don't remember the waiting time on any. I do remember the quality.

 

[Smoke]

If I haven't made myself abundantly clear, it's not the amount of time I'm waiting that's bothering me. It's the fact that they lied to me about the amount of time I'd be waiting that's bothering me.

They've been doing this for a while. They should have a reasonable idea of how long it's actually going to take to get my holster.

If they're willing to lie to me about that, what else are they willing to lie to me about?

They shouldn't be giving orders that came in after mine priority.

 

[A10]

My go to leather guy is Rob Leahy at Simply Rugged but I do have a Kramer for a Glock 20 and a horsehide paddle for a 1911. Both are good leather. It's been maybe 10 years since I got one, so I can't speak to current wait times. I picked up my G20 at a local gun show they used to sell at so that was pretty convenient. Their plant is local so I just drove down there for my paddle holster.

 

[Onomea]

...Right now, or high quality… Pick One.

...With a new gun, I will often buy an off-the-shelf holster to tide me over in the meantime...

Why not pick both? (I do need to sell some holsters, tho!)

If I haven't made myself abundantly clear, it's not the amount of time I'm waiting that's bothering me. It's the fact that they lied to me about the amount of time I'd be waiting that's bothering me...

I don't see this as lying. I don't think they are being deliberately misleading. I think, rather, that they make a poor estimate as to how much time it will take, but since this is common in their (custom) niche in the overall holster industry, they don't worry about it much. And, based on the positive comments here, the general acceptance of the way overdue deliveries, perhaps with good reason. Their order book is overflowing.

With your holster finally does arrive, Smoke, I hope it meets with your satisfaction.

(I am waiting on an overdue Barranti and feeling, well, anxious as well.)

 

[WCCPHD]

I have a Kramer MSP paddle holster. It is a very comfortable holster, but I sold the gun that I used it for. I thought that I could get Kramer to just make the holster part and I could swap it out for a new Sig that I bought. I called them and inquired. The person I talked to not only told me that they did not do that, she was extremely rude about it. I decided then that they might control the holsters, but I control my own money and I will not deal with people like that. I guess its like a car salesman said about a local dealership's notoriously poor service. He said that there were so many "newcomers" moving into this area that they did not care if they made customers mad as new idiots were moving in every day. I do not fancy myself an idiot, so I'll just go to someone who wants my business.

 

[ladder13]

……DeSantis…….

 

[rednichols]

……DeSantis…….

Yup. Including the 'new day, new dawn' sig line:

HORSEHIDE HOLSTER - DeSantis Holsters

 

[Smoke]

I don't see this as lying.

I'm sorry but I do and that's going to have a major impact on any future purchase I make (or don't make) from them.

 

[Onomea]

Hey, Smoke I hear ya. I wrote a couple of long responses, but deleted them.

Essentially, I don't hold customer holster makers, or other craftsmen, to the same standards that I expect from most commercial enterprises, contractors, or businessmen. But I do understand why you do.

 

[smoothshooter]

I buy Kramer holsters because they’re worth the wait, and the expense. Are they late? Yes, but so is everyone and everything else. That’s just life. You want the best there is, get in line at Kramer.

If you needed it yesterday, that’s why Uncle Mike’s exist. Me personally if someone gave an Uncle Mikes holster to me, I’d throw it in the trash.

Right now, or high quality… Pick One.

Shouldn’t Kramer and other makers at least be honest enough with their customers tell them the truth about their chronic inability to deliver by the date given plus or minus a week?

 

[BrBa]

I've only placed 2 orders with Kramer. The 1st was a few years back for a crossdraw for my 3" King Cobra. Nice holster, works well, totally satisfied.

The most recent order was placed on 7/29/2024 and delivered on 12/30/2024. The latest one was a hot mess with a loose fit. I took a bunch of pics and emailed Kim to return it. She responded about a week later and got the ball rolling.

Returned on 1/13/25, to a parcel locker.
I emailed her on 1/28/25 (1st follow up).
Used the "Contact-Us" on 2/6/25 (2nd follow up).
Still haven't received a reply, so I will call today.

Update: I spoke with Kim and they agreed to do a refund minus their 25% restocking fee. I'm happy with that.

 

[chief38]

I own 4 Kramer Horsehide holsters, 2 for revolvers and 2 for pistols. I also own 2 Horsehide 1 1/4" belts, magazine pouches and bullet drop pouches. The last rig I ordered was 6 years ago for my P365 and I believe I waited about 2 months. Believe me, his goods are well worth the wait! Obviously his stuff is in very high demand!

Here is my EDC Kramer rig for my Sig P365. It's 6 years old and gets worn at least 3-4 days a week when not pocket carrying the P365. Other than a quick Kiwi or Lincoln show polish application once a year nothing at all has been done to it and it still looks like the day I received it! It is still stiff and has perfect retention, even if turned upside down. That said, the draw is crisp and fast. When the pistol is reholstered, it sounds almost like Kydex.

Once you get it you will forget how long it took to receive. I am a huge fan of Kramer's Horsehide leather and would not look anywhere else for a holster or accessories. IMHO, his stuff is "numero uno"!

 

[chief38]

BTW, when ordering the holsters I have always spoken to Kramer's wife who is in the order taking dept. She knows her stuff too! Sorry I don't remember her name but she used to always answer the phone - maybe she still does. She is very polite, helpful and truthful about he wait times. From what I understand, all Kramer's goods are custom made to order.

 

[chief38]

I did some research after I started this discussion. Apparently Kramer Leather was started by a guy named Greg kramer.

Greg Kramer passed on a couple years back and apparently now the company is run by his wife and she has three or four employees. I don't know how much business they get but that's not a lot of people

Hmm, I was unaware of his passing! Sorry to hear that!

After some research of my own I have just read Greg Kramer is STILL alive and well and the rumors of his death are ..... just rumors. I never heard that he had died up until I read it in this post, so I was a bit skeptical.

 

[Coyote56]

Let's talk irony......
Over the past year or so I have found myself (for myriad different reasons) putting holsters made by top tier makers up for sale at 50%-65% less than current prices only to have them sit unsold for weeks, months until I take them off the selling block and just keep them or give them away.
These are holsters and other pieces of leather gear made by guys like R. Grizzle, Sam Andrews, Wright Leather, and similar quality craftsmen. I own no off the wall sidearms; so anything I'm selling fits handguns like 1911s, Glock (19, 43, 30, etc.) S&W J-frame,
Ruger, SIG.....mainstream stuff.
So why people will grumble about long lead times for good quality leather gear often available immediately and in excellent condition shall remain a puzzle to me. I don't really like the insane wait which often comes with buying fine leather. My last order from Milt Sparks took more than 9 months. Odd when you think about the idea that a full term pregnancy is about as long a time......

 

[Onomea]

I snagged a Kramer 4" belt scabbard for an S&W M10 off the classifieds here at an excellent price and was delighted to do so. Probably well used but looks like new. Got it for my M65.

 

[Road Rat]

I own one I bought off the shelf in a gun store in CA almost 30 ears ago for my S&W 640-1. My daily carry and it is held tight.

 

[Smoke]

plus or minus a week?

By the time I get my holster it's going to be approximately EIGHT weeks late.

Update: I spoke with Kim and they agreed to do a refund minus their 25% restocking fee. I'm happy with that.

Are you telling us they charge you 25% of the price of the holster to take back a holster that they screwed up?

 

[M29since14]

I have one Kramer already, purchased from Dillon when he had a bunch made for Mountain revolvers. If I wanted another, I would order and wait, and be glad I could still get one. Others will do as they see fit.

I have bought a number of O'Rourkes, and I don't remember the waiting time on any. I do remember the quality.

My Dad used to keep a little wood plaque hanging on the side of his desk:
QUALITY
PRICE
DELIVERY
CHOOSE TWO

We all have to spend our money however we think is best. I was not raised in an “instant gratification” environment.