I read some posts about the Wild Bill's Concealment Fusion Paddle holster, then I did some research on Wild Bill's and didn't like what I read. Quality is good, but the lead time is awful. Some people said they waited for months to get theirs and trying to get a response from them is worse. Can anyone here provide any info about your order if you ordered from Wild Bill's. I would like to get a Fusion paddle holster for my 9mm Shield.
I've purchased several holsters plus a couple belts from them over the last 10 years, some at gun shows and a few made to order, with those made to order purchases have been in the last couple years, so it's recent experience. I can't speak to lead times in the distant past.
Here are the facts that I know, as opposed to what someone heard for someone who knew a guy who saw something on the internet.
1) It's a family owned business located a couple hours away in Garner NC. It's American made, by actual Americans, in America, and it's sold at a very reasonable price - a superb price when you consider the quality.
2) Their holsters are well designed (although I prefer their Covert Carry IWB holster to their Fusion paddle holster, but then I've never been a real paddle holster fan either). Quality has been consistently excellent, with high quality leather and stitching.
3) Customer service has been superb. In 10 years I've had exactly one spring clip fail - probably my fault do to over stressing it. They installed a new clip for free. After about a decade of heavy use, the stitching on a belt was getting thin in one spot where the clip rode over the belt. They re-stitched the belt for free.
4) Their website states 8-10 weeks for made to order items, such as a Covert Carry holster for a 3" K frame, an item that they catalog but don't keep in stock due to low sales volume. However despite the 8-10 week estimate on made to order items, all three of my made to order purchases arrived at my door in 2 to 3 weeks. If you live out west you'll perhaps need to add another week for some shipping delay while the little brown truck of happiness does its thing, but you can still plan on 3-4 weeks.
I suspect the 8-10 week estimate is where people get the idea that it takes forever to get things from WBC, but dollars to donuts the people complaining the loudest have never actually ordered anything and instead used the 8-10 week estimate as a reason to buy somewhere else. Nothing wrong with that, except when they then have the balls to talk smack about WBC.
I spoke with the owner about the actual 2-3 week delivery time versus the 8-10 week estimate and he agreed 2-3 weeks is the norm, particularly over the summer which tends to be their slow season. He indicated that the overly long estimated delivery time is probably costing him sales, but his wife fields any customer service complaints and she'd rather customers be pleased that it arrived 5-8 weeks early, rather than a week or two late.
5) I have no direct experience with special order items, but I will say that when I order a set of boots from my custom boot maker in Montana, I don't expect to see them for 3-4 months but they are perfect when they arrive. I'd expect about the same from WBC.
The closest I came to a custom order was a holster for a CZ-75 Compact, which they did not catalog at the time (but do now). However since I was at a show he selected another holster that was a near perfect fit and I saw no need for a custom order. And as I said, since there was a demand they created a block for it and it's now a made to order item.
In short, I have no complaints and I highly recommend them, particularly if you are looking for a good IWB holster.