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07-13-2011, 01:36 PM
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Join Date: Feb 2005
Location: On da Bayou Teche
Posts: 18,473
Likes: 18,611
Liked 58,993 Times in 9,684 Posts
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Smith & Wesson Customer Service "Rant"
Say what you want about S&W customer service but they've done REAL good by me 
Wanted to send in my 681 for the modification(the real reason was that it was not carrying up completely on three of the 6 cylinders). Smith sent me a label-FedEx picked it up last Wednesday and today about 5 minutes ago I got it back with the modification, a new hand, new cylinder stop and new cylinder stop spring  Plus they cleaned the snot out of it-the front of that cylinder looks as fresh as the day it came out of the foundry.
NO CHARGE!!!!!!!!!!!!!!!
Big Shout out to Smith & Wesson Service Deaprtment!!! I'm quick to point out a screw up and try to be even quicker pointing out great service 
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Forum consigliere
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07-13-2011, 02:10 PM
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Member
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Join Date: Oct 2010
Posts: 7,202
Likes: 9,079
Liked 1,921 Times in 1,043 Posts
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I still owe them a purchase of a 442 for the repair of my 637. I haven't forgot. Just have to pay off the 65 first.
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07-13-2011, 06:29 PM
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Member
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Join Date: Jul 2010
Location: Tupelo, MS
Posts: 1,032
Likes: 3
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I have never had a problem with S&W work. Delivery time, I've had both super fast, and super slow. In all fairness, one shop doing work from all over, let's cut 'em some slack.
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07-13-2011, 06:42 PM
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Member
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Join Date: Aug 2008
Location: Illinois
Posts: 5,658
Likes: 15,661
Liked 7,682 Times in 2,744 Posts
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S&W "R U L E S "
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07-13-2011, 06:49 PM
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Member
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Join Date: Sep 2010
Location: Michigan
Posts: 63
Likes: 1
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Smith & Wesson Customer Service
Well S&W has had my model 66 barrel sense May 15 2011 ! The only thing they had to do is restamp the S&W and 357 Mag. Called S&W today and they said it would be another two week. 
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07-13-2011, 06:51 PM
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US Veteran
Absent Comrade
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Join Date: Jul 2007
Location: NE PA
Posts: 2,586
Likes: 572
Liked 2,042 Times in 673 Posts
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Never had to send one back!
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07-13-2011, 07:53 PM
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US Veteran
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Join Date: Oct 2009
Location: Iowa
Posts: 2,834
Likes: 3,724
Liked 2,321 Times in 998 Posts
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Now, that is about as good as it gets!!! SEVEN days and FREE fixin!!
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07-13-2011, 08:36 PM
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US Veteran
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Join Date: Sep 2008
Location: State Of Jefferson
Posts: 348
Likes: 6
Liked 57 Times in 31 Posts
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They've been great to me as well.
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07-13-2011, 08:54 PM
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Member
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Join Date: Apr 2009
Location: MURFREESBORO TN.
Posts: 5,384
Likes: 90
Liked 402 Times in 177 Posts
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I love to hear good reports like this. Don
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"Don't worry be happy"
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07-13-2011, 10:06 PM
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Member
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Join Date: Feb 2011
Location: Northern Michigan
Posts: 228
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Dealt with'em once-excellent experience!
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07-13-2011, 10:12 PM
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Member
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Join Date: Dec 2005
Location: Massachusetts
Posts: 519
Likes: 543
Liked 386 Times in 153 Posts
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The only thing better is living close enough to drop off and pick em up.
I've met some quality guys who treated very good over the years.
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Goal Life Member
Traveling Man
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