I just got off the phone with a CT rep to place my request for my annual batteries for life advertised promise. Well it appears that said promise has been modified by CT , a subsidiary of Smith & Wesson who is now a subsidiary of American Outdoor Brands.
Instead of calling in annually for your batteries you now must go to their Website and complete a rather onerous form for each laser and submit one by one. Not bad if you own 1 or 2 lasers but if you own a great deal more that, therein lies the problem. Each form now requires the specific laser product, it’s serial number, the name of the retailer you purchased it from, and the date of the purchase- and there may be a few other questions. Maybe you keep S/N’s of your lasers, records of each retailer and specific date!- Frankly I cannot remember that stuff much less taking the time to research and fill out all their forms one by one.
All I can say is that it is a terrific way to promise the batteries for life and never have to deliver on it. It WAS nice doing business with you CT!
And an additional comment-after I was finished expressing my displeasure with the new policy the gentleman admitted that this was not going well with the customers calling in but this feedback going up the chain was going on deaf ears with the attitude of “tough”
Instead of calling in annually for your batteries you now must go to their Website and complete a rather onerous form for each laser and submit one by one. Not bad if you own 1 or 2 lasers but if you own a great deal more that, therein lies the problem. Each form now requires the specific laser product, it’s serial number, the name of the retailer you purchased it from, and the date of the purchase- and there may be a few other questions. Maybe you keep S/N’s of your lasers, records of each retailer and specific date!- Frankly I cannot remember that stuff much less taking the time to research and fill out all their forms one by one.
All I can say is that it is a terrific way to promise the batteries for life and never have to deliver on it. It WAS nice doing business with you CT!
And an additional comment-after I was finished expressing my displeasure with the new policy the gentleman admitted that this was not going well with the customers calling in but this feedback going up the chain was going on deaf ears with the attitude of “tough”
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