Twenty-five days ago I attempted to update the expiration date on a CC on file, got an error several times, then locked out. It's under a manual review which the message said it may take up to 48 hours. I update the case email every two days with no response from them other than the automated response. I can't even get into the GB forum, that's why I'm here. Any ideas how I can contact them?

I think this has been discussed before. Not your specific issue, but contacting GunBroker in general. I clicked around for a while and couldn't find an address, phone number, or email. Only way I saw to contact them was submitting an online request, which I assume you have to be logged in the site to accomplish. My only suggestion is to search this forum for help with Gun Broker.

Sorry I was no help. Maybe others who use GunBroker a lot more than I do will be along. Good Luck . . .

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Wisdom comes thru fear . . .

I found this using Google

(720) 223-0164

I have no idea if that's a good number, but it's a start.

Good luck.

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BTDT, Got The T-Shirt

Maybe GB has IT problems, especially with all the thousands of people doing Gun Broker things. May need some server equipment upgrades.
Good Luck

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Waiting For The Sun.

Staff is probably so busy tying up loose ends for the sale that they aren't taking care of current business.

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God spelled backwards is dog.

Thanks, I may just sell my stuff on this platform.

Perhaps you have a browser security setting or extension that precludes you making the update. Been there, done that.

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Release the Kraken

I have had very bad experience wit Gun broker over last month.
I purchased a gun and transaction was not completed. Many attempts to get Gunbroker to help have failed. They are totally unresponsive over a period of 6 weeks.
I will not use them again until they help me resolve this issue.

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V/r,
Markham

I sold a gun on GB last November - I asked a question regarding my listing via their online system during the listing period. They never responded.

Gun sold, transaction completed and fees paid via my credit card.

Flash forward to February 2021 - out of nowhere I received a canned answer to the question I asked 4 months ago.

A few days afterwards they sent me a customer service questionaire.

I think they're owned by the Feds....

Sent from my LGMP260 using Tapatalk

In that case they also own Proxibid. I asked a question about why an auction listing went AWOL just days after the sale finished. I needed contact information for the auction house to sned my shipping info. Got the info another way, and weeks later Proxibid sent me a non-answer.

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Release the Kraken

Another week went by with no response. I was considering just setting up another account but part of their user agreement is that you can only have one user ID. I have some reloading components and such that are prohibited on eBay so what other platforms do you use for such items?

Set up a new account!
Use a different email.
What the heck do they know???

...like everybody else they are probably swamped. But with some of the other comments here they may have gone to mud like everything else.

The last time I dealt with them was August buying a mod 10 for my wife. Transaction went fine, gun is great.

Just today I got a 'How was your recent transaction?' poll from them. I had to think. Last August? They are a bit behind aren't they/

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"He was kinda funny lookin'"

RW, send them a reply in Aug.

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“Look life in its iron face”

Last week I tried to list a rifle for sale. Got down to the very end of the process and all the input was lost into cyber wherever. Sort of peeved me so I decide to hang on to the rifle a while longer.
A couple of friends have ben listing and selling several items without problem. Go figure.

They seem to be in disarray, probably due to them being purchased, but they are on top of what you were looking at to bid on and send reminders. I have moved on to looking at online auctions nationwide with a low buyers premium, just more work searching for what you are looking for.

I wish I'd get locked out permanently

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John

Ive sold 4 handguns in last two weeks on GB and have 2 accessory auctions ongoing. No problems so far..but I haven't needed to contact them. I do know their customer service is very lacking due to prior events that I needed their help...but I try not to be on the needy end with them. I didn't know the company was being sold. Hmm..

Recently I was on the buying-end of a GB scam seller. I was fortunate to see red flags the same night and after interaction with the seller backed out. Within a few hours I was notified by GB that the seller was a scam, instructed not to transfer any funds, and advised that the seller was banned from GB.
I have no complaints with them, and I am sorry some folks are entering the Frustration Zone.....

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NRA Endowment Member

I’m pretty sure they know.

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I’m your Boogie Man, uh huh.

I had a bad experience with a seller on GB 10 years ago; what they sent wasn't what I ordered (the seller swore it was) so I had the cc company reverse the payment and returned the firearm at my expense. The PO'd seller reported ME, and I was locked out of GB for years (I lived). Out of the blue 2 or 3 years ago I set up a new account, same information, with no troubles.

IMO, you should give us an opportunity first, especially if nice. I have bought 20 handguns in 2.5 years. All but a couple came from here. I bought one on GB that was not as represented. Seller took it back.

Only one bad sale here, and not with gun. Bought gun, at sellers price, gave USPS money order as required. Seller sent MO and 2 dollars back in envelope. said he changed his mind. He used to bee a regular. Don't see him anymore

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Pete
I ain't no fortunate son

All the auction houses on Proxibid are separate businesses, they have a lookup registry which lists all of them, then look the company up & talk to them directly.

Serious jerk, and that should get him banned from this forum.

Well, I never reported him. A couple years went by and he was trying to sell the gun on the forum. As I recall no takers. I seem to recall that he was a military man. I believe I sent him a definition of " honor", and said something like I would never hand him a rifle and feel confident in taking a hill with him. I am sure he got the message.

EDIT: He has not been on the forum in 11 months

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Pete
I ain't no fortunate son

I had a similar incident with a seller/response by GB. I foolishly tried to resolve the “dispute” in a gentlemanly manner. It was a total waste of my time. (BTW, this was over a transaction for $40 worth of cartridge brass. No money changed hands. Nothing was shipped. A really big deal. )

I now consider being locked out by GB to be a great honor. I have ZERO confidence in their system, if you can call it that.

I never use the GB checkout, only direct pay to sellers.

All the above comments is why...…….

My number one Gun Buying Rule - #1: If I can not Handle and
thoroughly inspect a Firearm, I won't even consider buying it,
for this reason alone I will not buy from a Web Site.

There is no reason that I need a Firearm that bad, that I have to
Buy off the Internet!

Attached Images

SW MG 629 CO nib.jpg (4.7 KB, 124 views)

^That stance is absolutely perfect for you and is a fantastic benefit for most of us also.

I dealt with GB some years ago regarding a fraudulent dealer. GB makes it impossible to contact them except by email and they don't respond promptly. GB prefers not to hear from you, especially if they think you will make a claim regarding their alleged buyer's "insurance". I'm sure I'm not the only one that has found this out.

You should send them a thank you card - just think how much money they are saving you!