- Joined
- Apr 4, 2006
- Messages
- 19,327
- Reaction score
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UPDATED 04/01/25
I received the new blinds today and the new color we chose is even better than the original was. It went up in a few minutes but I had to use the new mounting brackets they supplied because the mount design has been changed a little. What GREAT customer service Levelor has!!!! I am truly impressed!
3 years ago when we moved here we purchased a Levelor blind through Lowes. It was for the double glass 6 foot sliding door in our master bedroom - out to our lanai. Last week when I opened it one morning, something broke and with a loud noise the left side of the shade fell down. Apparently some part of the internal mechanism broke. I did not even bother to inspect the internal damage but I did call Lowes. Lowes gave me the direct number to Levelor and I called this morning.
I was able to actually speak to a very helpful customer service Gal within 2 minutes. She spoke perfect english as she was an American located right in the Company's headquarters in Atlanta GA. She told me the blinds come with a no nonsense warranty for a period of ten years!
That in itself was a pleasant surprise! She directed me to their website (while remaining on the phone) to select a color as the color we originally ordered was discontinued. She made a few recommendations and my wife and I selected a color but it was in a much more expensive material category ($150.00 more than we had originally paid). The Gal on the phone said to us, " don't worry about the higher price category, we will not charge you anything. Then when I said it's a little challenging to select a color on a computer screen, she said to me..... "no worries, if you hate the color we will replace it free of charge"! WOW!! I was blown away! I think that service rivals Dillon Precision's or even bests it!
The new Blind is being shipped one week from today Fedex. Again it is 6 feet long and weighs a bit, so the freight can't be cheap. I can not say enough so far about this Company. What an incredible experience. I believe the Levelor brand was only marginally more expensive (maybe $50 or so) than the other brand we looked at while initially buying them at Lowes. Well I guess that $50 was very well spent although I will admit at the time I had no idea I'd need to warranty them.
As much as I complain about modern day customer service at many other Company's, the Levelor Corp gets my highest approval rating and I had to post that here! After this experience I would not consider any other brand!
I received the new blinds today and the new color we chose is even better than the original was. It went up in a few minutes but I had to use the new mounting brackets they supplied because the mount design has been changed a little. What GREAT customer service Levelor has!!!! I am truly impressed!
3 years ago when we moved here we purchased a Levelor blind through Lowes. It was for the double glass 6 foot sliding door in our master bedroom - out to our lanai. Last week when I opened it one morning, something broke and with a loud noise the left side of the shade fell down. Apparently some part of the internal mechanism broke. I did not even bother to inspect the internal damage but I did call Lowes. Lowes gave me the direct number to Levelor and I called this morning.
I was able to actually speak to a very helpful customer service Gal within 2 minutes. She spoke perfect english as she was an American located right in the Company's headquarters in Atlanta GA. She told me the blinds come with a no nonsense warranty for a period of ten years!
That in itself was a pleasant surprise! She directed me to their website (while remaining on the phone) to select a color as the color we originally ordered was discontinued. She made a few recommendations and my wife and I selected a color but it was in a much more expensive material category ($150.00 more than we had originally paid). The Gal on the phone said to us, " don't worry about the higher price category, we will not charge you anything. Then when I said it's a little challenging to select a color on a computer screen, she said to me..... "no worries, if you hate the color we will replace it free of charge"! WOW!! I was blown away! I think that service rivals Dillon Precision's or even bests it! The new Blind is being shipped one week from today Fedex. Again it is 6 feet long and weighs a bit, so the freight can't be cheap. I can not say enough so far about this Company. What an incredible experience. I believe the Levelor brand was only marginally more expensive (maybe $50 or so) than the other brand we looked at while initially buying them at Lowes. Well I guess that $50 was very well spent although I will admit at the time I had no idea I'd need to warranty them.
As much as I complain about modern day customer service at many other Company's, the Levelor Corp gets my highest approval rating and I had to post that here! After this experience I would not consider any other brand!
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