Call centers that don't have operators you can understand.

Gather App
Guns.com Vault
bigggbbruce

bigggbbruce

Bronze Supporter
Joined
Apr 10, 2011
Messages
5,172
Reaction score
7,779
City & State/Province
Where this month?
I received a fraud alert on my debit card. I discovered another charge from the same company. I called my bank to dispute the charges and the operator had a foreign accent that was so bad I had to repeatedly ask him to repeat certain words that I just simply couldn't understand.
Made me wonder just where this call center was.
I hate the fact that we are in the USA and can't understand someone representing an American bank and English is their second language and they aren't good at it. 🤨
Peace out.
 
Here's a plug for Cabelas (sort of), their Club Card using Capital One anyway. The call center supporting it is in Nebraska (I think) and the folks there are an absolute pleasure to deal with. I can understand them and more importantly, they can understand me. If you're really unhappy with your CC and call center I'm pretty sure you'd be happy with this one.
 
I frequently have this problem. When I do, I politely ask the person on the line to to transfer me to someone who’s primary language is English. I’ve never had anyone refuse, although it sometimes takes several tries to get to the person I’m looking for. Sometimes when we’re having a problem like this I’ll insist on being transferred to someone located in the continental United States. That always solves rhe problem.
 
I just spoke with Verizon, first a bot, then an East Indian.
Poor success. I then called a store, the gal who answered had to repeat my question to another person to help me, that person was too busy to take the phone.
TB
 
I had ordered a new string trimmer, and for a few bucks more included with it was an extra roll of string. When I received it the extra string was not included.. so I called customer service and kept getting a chat format so I typed out the problem out and whoever answered me asked several questions then asked what I wish to do about it and I said just send me the string. I'll be happy. well they said we can't do that but we can give you a refund so I said fine. I never knew if I was texting with a person or some AI program, but in the end I received a refund for the entire string trimmer. Some $200 more than the roll of string so either the AI was not so smart or whoever I was chatting with had no clue what they were doing because I explained very clearly I was only short the roll of string ,so now I have a nice Milwaukee string trimmer for zero cost. however most of the time you are the one that get screwed over.
 
I had called my cable company to complain. After getting the run around from a English as a second language person, I told them to close my account. I was ready to explode. After the threat of closing my account, they transferred me to an English speaking person who finally took care of my problem.
 
I had a frustrating experience with a call center for my BG meter. The first few people could not comprehend my problem and stuck to their script until I lost patience (my description of the problem was clear and they kept asking stupid questions from the script). One of the guys to whom I was transferred spoke to me in Spanish, which was clearly inadvertent, and I had to use my not very good HS and picked up Spanish to get him into English (he was pretty good). After almost 2 hours over two days I got transferred to a woman whose English and technical knowledge were very good and we addressed the issue in maybe 15 minutes.

The training of the people at the start of the process utterly sucked and was not fair to them or me. Clearly a management problem and I left a lovely record of scathing criticism.
 
Was in Manila contracting and called the US number for my credit card to check on charges. The customer service person spoke perfect English, but I could hear the slightest Filipino accent. After completing business, I asked her where she was - she wouldn't say. I told her I was at the Exchange Regency in Ortigas; she started laughing. She was in a call center in a high-rise on the same block!

What are the odds?
 
Last edited:
Quoting:

Call centers that don't have operators you can understand.​

At least you got a Human!
Instead of Answering machine and make a choice lottery !

Bekeart
 
Cheaper automated responses and off-shored labor raises the bottom line, good for CEO and shareholders. Once they have your money it's a you problem. A quick example is S&W's QC and CS call center, reports I read aren't good. As they used to say, "Follow the money" and "Ain't like it used to be"
 
I sort of like the 'chats', no problems with accents. Of course it's really irritating to type in the problem and have the responder ask what the problem is!
 
One of the reasons I use Consumer Cellular for my cell phones. CS speaks English. Only once did one have enough Spanish accent to make understand a bit tricky.
 
For those of us who remember "customer service" it sure does suck. Don't see it getting any better.
 
I have a terrible time with Indian accents in support call centers. Their grammar is excellent, but every word sounds like it has three hard R's, they talk too fast, they're following a script, there's a ton of background noise from other callers and the call takes forever because they add an obsequious "Thank you very much for your patience while I do this..." "Thank you very much for your question..." after every sentence. Even if I manage to understand, the damned call takes forty minutes instead of ten.
My cardiologist monitors my blood pressure, and if it hits certain values, a nurse calls me to check if I'm OK. Now, if I miss the call, the nurse leaves a message asking me to call back. What pisses me off is when I call her number, I get a !&@%^)* Indian, who can't help me, will not connect me, but says, after mouthing obsequities for ten minutes, he'll pass the message. I may or may not get a reply.
I think it's outrageous that a huge cardiovascular practice, with most of their patients two steps from death, walls their patients off from actual medical staff with a non-English-as-a-first-language call center.
 
I recently moved several email accounts from one hosting company to another and had to deal with closing, moving and opening the email accounts and then being able to get emails on the new hosts. I found that using the chat function was much easier - no language problems. I learned to let them ask for information instead of volunteering it first - otherwise you do it twice. I also got the conversation emailed to me which allowed me to have a written copy of the settings they gave me.
I'm a "two fingered" typist and it was still faster than talking with language problems.
 
bigggbbruce said:
I received a fraud alert on my debit card. I discovered another charge from the same company. I called my bank to dispute the charges and the operator had a foreign accent that was so bad I had to repeatedly ask him to repeat certain words that I just simply couldn't understand.
Made me wonder just where this call center was.
I hate the fact that we are in the USA and can't understand someone representing an American bank and English is their second language and they aren't good at it. 🤨
Peace out.
Click to expand...
Its called ENGRISH....
 
ameridaddy said:
I have a terrible time with Indian accents in support call centers. Their grammar is excellent, but every word sounds like it has three hard R's, they talk too fast, they're following a script, there's a ton of background noise from other callers and the call takes forever because they add an obsequious "Thank you very much for your patience while I do this..." "Thank you very much for your question..." after every sentence. Even if I manage to understand, the damned call takes forty minutes instead of ten.
My cardiologist monitors my blood pressure, and if it hits certain values, a nurse calls me to check if I'm OK. Now, if I miss the call, the nurse leaves a message asking me to call back. What pisses me off is when I call her number, I get a !&@%^)* Indian, who can't help me, will not connect me, but says, after mouthing obsequities for ten minutes, he'll pass the message. I may or may not get a reply.
I think it's outrageous that a huge cardiovascular practice, with most of their patients two steps from death, walls their patients off from actual medical staff with a non-English-as-a-first-language
Click to expand...

I had to Google "obsequious". :unsure:
 
Alk8944, I tried that several times and the ones they transferred me to were even worse.
 
fiasconva said:
Alk8944, I tried that several times and the ones they transferred me to were even worse.
Click to expand...
Oh, well. I was an insurance producer for 26 years, one of my several incarnations. I have used it successfully many, many times. Sometimes it doesn't work, though. Then I hang up and call back, usually getting someone else.
 
You must log in or register to reply here.

Similar threads

chief38
Just returned home from 3 weeks in Europe. The good, the bad and the ugly......
Replies
29
Views
1K
HH940
HH940
chief38
WELL IT HAPPENED TO ME - I GOT SCAMMED LAST WEEK!
Replies
16
Views
1K
chief38
chief38
ddeanjohnson
WTS: 15 guns -- all offers respectfully considered -- collection liquidation
2
Replies
39
Views
30K
ddeanjohnson
ddeanjohnson
chief38
MILLENNIAL'S HAVE ABSOLUTELY NO IDEA WHAT CUSTOMER SERVICE IS!!!
2
Replies
52
Views
2K
TheHobbyist
TheHobbyist
ddeanjohnson
  • Locked
WITHDRAWN -- Collection reduction: 40 guns (15 S&W + Colts, etc.)
Replies
26
Views
13K
ddeanjohnson
ddeanjohnson

Latest posts

Back
Top