MILLENNIAL'S HAVE ABSOLUTELY NO IDEA WHAT CUSTOMER SERVICE IS!!!

[Puller]

I'm curious. What product problem could be fixed by talking to customer service?

I was having a problem with a new Ruger Wrangler a few months ago and couldn't figure it out. I called Ruger support and the young lady who answer the phone listened to my trouble description. She told me I was putting the cylinder pin in wrong and told me how to do it right. That fixed it. She said it was a common problem.

 

[wood714]

To be fair to Amazon, they do not question returns and they pay the return shipping. They make a return label available to print. A private carrier picks up the return package off my porch. I never even thought of calling them.

I'm curious. What product problem could be fixed by talking to customer service?

I've had to call them a few times. Just a few weeks ago I ordered some RIT fabric dye to color a AK set of wood. They shipped it in different shipping bags. One bag was labeled and sealed but empty.

I didn't know what the protocol was on sending them an empty bag back.

 

[djohns6]

Maybe American millennials, and their kids, are annoyed that baby boomers have raided the US Treasury for their own greedy purpose.

Refresh my memory . Just how did I do that again ? I must have called in sick that day .

 

[charlie sherrill]

I been having a couple real problems of late. My new cell phone keeps reprogramming it's self and after no less than 5 hours on the phone with Verizon they said they would send me a new one to replace my two week old phone. When I got the new phone it was not new it was a reconditioned phone. So after another 3 hours on the phone and a call to our states Attorney General's office they are having a brand new phone delivered today. When ever I would call and get some one that could not speak English just by asking the would switch me to someone in the states.
While this was going on they changed my cell connection box on our ADT security system to a 5G system. No charge and no hassle scheduling an appointment. Now this new call box is having problems and I have called ADT a number of times to get things working right. Never more than a 2 minute wait, all service center are in the USA, and everyone is working to get it fixed. After yesterdays call I got a call back and they will be here today at noon to replace our entire system and we get a couple months free for the inconvenience. Customer service is very important to ADT.

It must not be important to Brinks. I've been fighting with them for several months. They charged me over $500.00 for services they didn't perform. They sent me a letter stating that if I didn't object they were going to get the $500.00 from my checking account. I got that letter six days after they had removed the money from my account. I got my bank to reverse it and fixed it where they couldn't get the monthly payment out of my account. Still, I didn't have access to that money and it caused two other checks for bills to bounce. I got the bank to remove the $40.00 penalty for each of those checks. I got bounced all over the Philippines for weeks, heard the roosters, and still nothing was done.

 

[charlie sherrill]

AT&T bought out Direct TV. When they did CS went to Hell. They have been overcharging me for the package I had for over a year. After receiving each months over billing it would take hours on the phone to get it straight. About three months ago I gave up and quit paying them. They shut my service off so now I spend more time on the computer and watch rented movies on the TV. I don't miss them and I'm saving over $100.00 a month.

 

[Skeet 028]

AT&T bought out Direct TV. When they did CS went to Hell. They have been overcharging me for the package I had for over a year. After receiving each months over billing it would take hours on the phone to get it straight. About three months ago I gave up and quit paying them. They shut my service off so now I spend more time on the computer and watch rented movies on the TV. I don't miss them and I'm saving over $100.00 a month.

Same thing here...then they wanted the return of their gear(at my expence...not!!) and they even said I had other gear that I had tp pay for( Not!! as was taken by service people)So now I have an Amazon Prime account and watch free movies(John Wayne & Sophia Loren last night)and an occasional pay per view. I save over a hundred a month and must say I REALLY miss the commercials

 

[Jim R]

Another company with great customer service is Camera Land (Welcome to Camera Land NY) in Long Island New York.
I'm building up a duplicate of my wife's varmint gun for another gal we know. I looked at Camera Land's web site and could not find the same scope she had so I called them. The customer service guy I got could not have been more helpful. The scope I wanted is now out of production but we were on the phone for 30 minutes maybe longer until he could help me find something that we both thought would work.
He gave me a discount and free shipping as well.
They have me only looking at them now when I need any optics.

 

[grover99]

AT&T is a major pain. When I first moved to this small town AT&T was the only choice I had for internet service. For the first 6 weeks I was calling them twice a week with one problem or another. Each time one to two hours of my time was spent dealing with someone who didn't know what they were doing. One lucky day I got a hold of someone who did know what he was doing. From that day forward for the last 13 years the service works great except when it goes down for an hour or two now and then. But it comes back on just don't call and try to find out why it is off. Most time it is back on before I can find out why it was off.

 

[SMSgt]

I ask them do you have someone there that can speak better english, because I can't understand a word your saying.

In all fairness to their English--it's "you're" saying.

 

[GaryS]

Nothing. It's just popular among some old farts to grouse about "youngsters these days."

And what does contacting a call center in Bangalore or some such have to do with Millennials?

 

[Golddollar]

I have posted before about lousy customer service but I won't rehash them now. Sometimes the rejoinder has been "Do you want to pay the prices it would cost the company to have better customer service staff?"

This discussion has sparked a memory of a possible solution. One time I was out of town for a chili cookoff and picked up a Sunday paper. There was an article discussing the merits of having a customer service center built in a part of the United States that was suffering from high unemployment and/or low wages. That sounds like a practical solution all the way around.

 

[twodog max]

To be perfectly fair to the muddled English speaking so called customer service reps we have our fair share of poor CS right here in the good old USA. I hope it is only a local anomaly but I think not. Several times I have encountered plumbers, excavation contractors, gravel haulers etc. etc. tell me I will call you tomorrow with an estimate, time of arrival, on and on to never hear from them again. some even dodge your calls when you try getting them back. I do not see how these jerks make a living much less stay in business. Really grinds my gears. If you are to busy or just do not want to do the job say so and we can end it there.

 

[ContinentalOp]

I've had good customer service experiences and I've had bad customer service experiences. Over the phone, I couldn't tell if they were millenials or not. In person, I've had good experiences with millenials and bad experiences with boomers.

Maybe you shouldn't judge an entire generation based on bad experiences you've had that likely result from corporate managers deciding to cut CS costs, managers who are likely older than millenials.

Painting with broad brush strokes doesn't do anyone any good. Remember that the next time you get stereotyped because of whatever groups you belong to.

 

[Golphin]

Another part of our old America that has been lost. The reason there is no longer Sears is because they stopped hiring full timers and as the full timers that had been there retired they were replaced with part time help or not replaced at all. They tried to compete in the Walmart world and lost their identity and soon the entire business.

 

[Rustyt1953]

Here goes:

I believe that threads like this are one of the reasons that younger members don't stick around here for long. If I were a much younger man and read the almost weekly bashing of younger people as a whole here I would be looking for the door too.

As far as dealing with CS, I don't mind waiting as I know that I am not the only person on the planet that is seeking assistance. Also, I have yet to run into a language barrier that a little patience and compassion couldn't overcome.

Incidentally, my children, their cousins and their friends are millennials. They will be crushed to know they killed CS.

 

[Muss Muggins]

Another part of our old America that has been lost. The reason there is no longer Sears is because they stopped hiring full timers and as the full timers that had been there retired they were replaced with part time help or not replaced at all. They tried to compete in the Walmart world and lost their identity and soon the entire business.

Sears started out as a remote mail order delivery business that eventually got killed by remote mail order delivery businesses . . .

 

[ImprovedModel56Fan]

I don't have many problems with customer service. Of course, I usually don't use the phone. The LGS is only a few miles away, so I just drive over there.

 

[arjay]

Sears started out as a remote mail order delivery business that eventually got killed by remote mail order delivery businesses . . .

Beaten at their own game
I never call anyone when an email or text will do,even locally

 

[S42N8]

Same thing here...then they wanted the return of their gear(at my expence...not!!) and they even said I had other gear that I had tp pay for( Not!! as was taken by service people)So now I have an Amazon Prime account and watch free movies(John Wayne & Sophia Loren last night)and an occasional pay per view. I save over a hundred a month and must say I REALLY miss the commercials

+1. Cut the cord about two months ago. Even with upgrading the Internet from laggy Spectrum to Frontier 1 gig (doubled the price, but 8x speed ), I added the Hulu bundle (Disney+, ESPN+ and Hulu), Discovery+, and Philo—and still cut $100/month off the bill. The digital HD antenna works fine for OTA channels, and paid for itself the first month. Commercials? We don’t need no stinking commercials!

 

[charlie sherrill]

To be perfectly fair to the muddled English speaking so called customer service reps we have our fair share of poor CS right here in the good old USA. I hope it is only a local anomaly but I think not. Several times I have encountered plumbers, excavation contractors, gravel haulers etc. etc. tell me I will call you tomorrow with an estimate, time of arrival, on and on to never hear from them again. some even dodge your calls when you try getting them back. I do not see how these jerks make a living much less stay in business. Really grinds my gears. If you are to busy or just do not want to do the job say so and we can end it there.

I'm going through this same thing right now with a plumber AND a A/C man.