Went to pick up my long awaited new member of the family and was really let down. On my very first safety check, was not able to open the cylinder without some real difficulty. The release seemed to travel ok but the cylinder would just stay stuck in place. Also looked like when it did open, the ejector rod scratched the recoil plate. My FFL said just put some REM oil on it (thanks!) but didn't help at all. S&W emailed a FedEx label so now I wait - another 4 weeks. Anyone think they know the issue? Very surprised something this obvious could make it out of the factory - particularly for the Performance Center.
New PC Model 19 Carry Comp - Pretty but...
- Thread starter Gov410
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K Comp
Lose ejector rod. Turn counter clockwise to tighten. It's either that or something under your ejector star. Even if it looks clean after shooting a lot there can be fouling, or unburned powder that can very slightly interfere with star fully retracting and making it difficult to open\close the cylinder.
Since you haven't fired it I am betting your ejector rod is lose. Just screw it down real tight. If it loosens after shooting unscrew it, put some loctite on the threads. You should be good to go after that
Lose ejector rod. Turn counter clockwise to tighten. It's either that or something under your ejector star. Even if it looks clean after shooting a lot there can be fouling, or unburned powder that can very slightly interfere with star fully retracting and making it difficult to open\close the cylinder.
Since you haven't fired it I am betting your ejector rod is lose. Just screw it down real tight. If it loosens after shooting unscrew it, put some loctite on the threads. You should be good to go after that
The front lockup on a 19 Carry Comp is a ball detent so they do take more force to open than Smiths that lock up at the front of the ejector rod. With the cylinder open can you compress the ball detent with your fingernail?
If it doesn't compress fairly easily I would try some oil on that and work it back and forth a few times. These day guns seem to ship from the factory without any lubrication whatsoever so this may take care of your issue.
As far as the center pin marking the recoil plate, that is completely normal.
If it doesn't compress fairly easily I would try some oil on that and work it back and forth a few times. These day guns seem to ship from the factory without any lubrication whatsoever so this may take care of your issue.
As far as the center pin marking the recoil plate, that is completely normal.
cometpx4 - When I was on the phone with S&W, they thought loose ejector rod too but it was tight. You were on the same page as them.
madmikeb - wish I posted this before shipping it back. Makes a lot of sense. Great insights!
Thank you both - impressed by the knowledge! Appreciate it.
madmikeb - wish I posted this before shipping it back. Makes a lot of sense. Great insights!
Thank you both - impressed by the knowledge! Appreciate it.
Thought I'd finally follow up with the resolution.
S&W had it back in only about 2.5 weeks - pretty quick I thought. Much improved now. They replaced the bolt, yoke, yoke lock and lightened the action. Cylinder works with ease; action much smoother.
Only thing, it looks like it came with a vice mark or some other type of mark on the barrel near the frame.
The gun feels and looks good but honestly, I'm a bit let down for the price tag and the Performance Center name on it. Expected something flawless.
They must be incredibly busy trying to get stuff out the door to meet demand. They did stand behind their product, return was easy, and the fix (overlooking the new mark) did the trick.
S&W had it back in only about 2.5 weeks - pretty quick I thought. Much improved now. They replaced the bolt, yoke, yoke lock and lightened the action. Cylinder works with ease; action much smoother.
Only thing, it looks like it came with a vice mark or some other type of mark on the barrel near the frame.
The gun feels and looks good but honestly, I'm a bit let down for the price tag and the Performance Center name on it. Expected something flawless.
They must be incredibly busy trying to get stuff out the door to meet demand. They did stand behind their product, return was easy, and the fix (overlooking the new mark) did the trick.
It does not mater how high the price or what the product is, no Company can possibly put out flawless mechanical items 100% of the time.
There will always be an issue or two here and there.
You have yourself a very nice revolver, give it time to break itself in and enjoy it for the next 10 or 20 or more years
It does not mater how high the price or what the product is, no Company can possibly put out flawless mechanical items 100% of the time.
There will always be an issue or two here and there.
You have yourself a very nice revolver, give it time to break itself in and enjoy it for the next 10 or 20 or more years
I beg to disagree, I spent many years in a production environment. Mistakes can and do happen, depending on the equipment and operators, more or less, but I don’t believe that’s the issue in this case.
Even a mediocre Quality Assurance Inspector should have caught, and sent that back to be fixed, especially something that obvious. Probably one or more things, lazy inspector, or an inspector being pushed by managers to make sure the line doesn’t bottleneck. Many reasons of course, but none are acceptable when your name is Smith & Wesson, I worked for General Electric, same rule, reputation matters. Sadly, GE went the other way...
You are agreeing with me.
Based on all those possibilities that can creep into the manufacturing and/or inspection process, it is not possible for any company (Even GE) to produce a Flawless mechanical product 100% of the time
If You, NavySCPO, not an unknown person, are the Quality Assurance Inspector of a firm that is shipping 4000+ firearms on a daily basis, did the firearm that you inspected at 5 minutes before end of shift get exactly the same inspection as the firearm that you inspected 5 minutes after arriving at your workstation? How about on your second work day or fifth?
We are only human and we are not perfect and that is why every now and then, something slips by.
So we call Smith & Wesson and they take care of it. That is why we have warranties
Now let's all go outside and bust a cap
Bullzaye
US Veteran
But that's precisely the issue...they didn't "take care" of it. They half-assed it.You are agreeing with me.
Based on all those possibilities that can creep into the manufacturing and/or inspection process, it is not possible for any company (Even GE) to produce a Flawless mechanical product 100% of the time
If You, NavySCPO, not an unknown person, are the Quality Assurance Inspector of a firm that is shipping 4000+ firearms on a daily basis, did the firearm that you inspected at 5 minutes before end of shift get exactly the same inspection as the firearm that you inspected 5 minutes after arriving at your workstation? How about on your second work day or fifth?
We are only human and we are not perfect and that is why every now and then, something slips by.
So we call Smith & Wesson and they take care of it. That is why we have warranties
Now let's all go outside and bust a cap
It doesn't seem to me that anyone is claiming an expectation of perfection. What's being said, I believe, and a notion that I agree with, is this: When spending a significant amount, on what is supposed to be a premium (Performance Center) product...one expects above average performance. Even accepting that mistakes occur, there is still an expectation by the customer that...having purchased a premium product, the mistake will be fixed, completely. And while doing so...the company should be capable of performing their work without causing further damage, even if it is "only" cosmetic. If total repair, without causing further damage, is not possible...then a completely new item should be sent to the customer, to fulfill the company's obligations. The sub-standard product could be destroyed, recycled, or sold as a "second" at a reduced price (perhaps offered to the original customer, as a gesture of goodwill, to compensate the customer for their inconvenience)...at the discretion of the company.
Anything less...demonstrates a complete lack of respect for, and appreciation of, the customer. That's my opinion.
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Agree with Bullzaye that my let down was more in the 2nd round, with the vice mark AFTER it was sent back - brand new - had not put a round through it. Think they did a good job fixing the original problems, nice to deal with, etc., but their Quality folks missed the mark (pun intended) once again, sending it out the door marred by their fix. Understand that perfection is hard to achieve and it is a very nice revolver. In the past, my Governor and old 66 came in perfect shape so I have enjoyed their quality. The PC does raise expectations even more though. I wanted that gun for a long while and now that I have it back, don't want to give it up for another few more weeks, I'll live with it, but will always see it too. Its like looking at Heidi Klum with a broken nose! Anyway, like colt_saa said, I do want to finally go out and bust some caps!!
Anyway, like colt_saa said, I do want to finally go out and bust some caps!!
75Vette
Member
Probably not what you want to do, but you can return it again letting S&W know about Heidi Klum's broken nose.
hogblue
Member
So now Heidi just has a beauty mark.
carlson1
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Can you dry fire the M Comp without hurting anything? I know in “good ole days” dry firing a S&W revolver just made it better. Picking my M Comp up tomorrow. All of my S&W revolvers are classics. I don’t have any of the new ones so thought I would get me one for carry.
