Well, after months of wait, I picked up my brand new 432uc last week from my dealer. I drive to the range today, and figured I'd get some practice in.

Loaded it up with 6 rounds of magtech 32 S&W long sjhp, pulled trigger 6 times, no bang. Tried again through the whole cylinder, and 2 went off. I switched to 32 H&R Federal 85 grain personal defence jhp, same issues, same with Hornady critical defence 32 H&R I pulled the trigger likly 40 times to get a dozen to ignite. Revolver guy next to me looked at it, says firing pin barely sticking out. Attaching a picture to show how barely any mark from the firing pin.

So now to send it back.

Attached Images

Screenshot_20240402_142934_Chrome.jpg (66.1 KB, 423 views)

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340 M&P 686 MM 432UC Inbound 😎

That’s sad. There’s no way a brand new gun should be like that. Don’t they test fire them at the factory any more?
Froggie

They used to shoot a full cylinder through before shipment but maybe they see the price of ammo these days so no shooting test....?????

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.............SmithNut

You get what you pay for. <sarcasm>

It's about getting units out and profit over all. Shareholders need to make more money and management needs their bonuses and promotions at our expense.

Not surprised nowadays unfortunately.

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Sure you did

Sad news indeed. Hopefully they get you fixed up quickly

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213th FBINA

Could you imagine the non-serious shooter who brought that as a nightstand gun. First time to fire it in the moment of truth and nothing but a “click”.

Sadly another case of non existent quality control and shoddy workmanship. Seems to be the norm these days. Get them out as fast as you can to make as much profit as you can. Good luck.

The user is the QA/QC for modern S&W.

Exactly. And we all know many people buy firearms and never shoot them.

I had a waranty with a Sig one time. But this takes the cake for being completely unusable.

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340 M&P 686 MM 432UC Inbound 😎

When gun companies are no longer owned and managed by gun people

Called this morning, received the shipping label, dropped off at Fedex.com terminal, might be back at S&W by Thursday.

Will keep everybody posted on progress.

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340 M&P 686 MM 432UC Inbound 😎

I wonder how that even happens? Possibly a broken firing pin spring or something stuck in the channel? Personally I pull the side plates off of all of my revolvers, whether new or used, to inspect, clean, and lube. I have found metal shavings in some brand new s&w’s. We shouldn’t have to do that but it’s just habit to me anymore. I hope your gun comes back flawless for you.

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Jim

It used to (and still may) be test firing with every other chamber. Still, sending out a non-functioning gun is bad.

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Alan
SWCA LM 2023, SWHF 220

Just had the same issue with a brand new M648.
I had to shim the strain screw and replace the firing pin with an extended firing pin.
I'd try the strain screw first.

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N frameitis :-)

Sadly the 432 is a J frame with a coil mainspring, no strain screw .

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Alan
SWCA LM 2023, SWHF 220

I received mine a couple of days ago but have not received my ammo for it yet. I think it will be here today. As soon as I get it, I will take it out and shoot it. Hopefully it will go bang. Mine does not have the dead front sight that has been reported by others. My friend got one the same day I did. We shot his and it seemed OK.

So the package arrived at S&W. So the clock starts today. Fingers crossed I get it back before the end of April.

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340 M&P 686 MM 432UC Inbound 😎

The lesson I learned the hard way is to wait for a new product to age a bit. Some have issues from being rushed to market chasing the almighty profit dollar.

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Old Cop
LEO (Ret.)

Other than a trigger job, grips, everything is basically a polished up J frame that's been in production for decades. Smith has made 32 H&R before. I'm hoping just a out of spec part, and or human error.

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340 M&P 686 MM 432UC Inbound 😎

It's not "really" a new product though and S&W has been doing there for centuries now.

The dimensions and semantics for J-frames already exist. The same thing with the internals, hammer, cylinder, cylinder release, grips, etc.... S&W offered a .32 H&R j-frame before in the past as well. It's not like a new to market semiautos or a complete redesign of their revolver. The model 66 and 69 Combat Magnums had some redesigns when they were released a few years back, so you'd have a point in their case, but the 432uc is really more of the same exact thing S&W has been doing, so they should have gotten it right.

You bear me too it as I was typing my response. I agree with you.

The United States will probably never return to the era of quality products , quality control and pride in products.

True for pretty much all things produced in this county in today's world ,not just firearms.

Sad. Want quality , buy stuff from times gone by.

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LEX ET ORDO

Maybe S&W executives were trained at same school as Boeing's..

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-jwk-
US Army '72-'95

I purchased this 432PD in Aug 16. It was a new gun in a late edition when they were made. Still have it and have had no issues with it. It normally sits in my desk drawer, 2 ft from where I am currently sitting. I did sell off the 431PD (with the hammer) a couple years ago.

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H Richard
SWCA1967 SWHF244

Sorry to hear that. I hope they promptly fix it for you.

Nothing like buying a new ANYTHING (but especially a gun) only to find out it don't work.

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Go ahead... make my day.

The workforce of 2024 is slackers if you compare them to the workers of 1964 or even 1984. JMHO

You should have kept the one with the hammer. One day as an arthritic Senior Citizen you may not be able to pull a trigger Double Action but you could manage Single Action. YMMV.

These kinds of issues are not new, although I suppose they are a lot more common in recent years considering the number of reports of unacceptable defects we see on gun forums.

Back in 1974 I bought a brand new Remington 1100 12 gauge shotgun. I was friendly with the salesman in the store and he let me go through several in their stockroom and pick out the one with the nicest wood. I took the gun out to a local shooting area to give it a try. Click. No bang. Tried several times. The firing pin was barely denting the primers on factory shells. I took it back for an exchange. Good thing I tried it as dove season was only a week away and I was planning to go out of town for the opening weekend. It could have been a disaster had I not tested it first.

We hear about problems more often with today's information technology. In the Spring 2024 S&WCA Journal, there's an excellent article about a first year (1935) Registered Magnum returned almost right away by a Texas FBI agent for timing problems. Without diligent research by the author of the article we'd never know about this case. Today any problem reaches thousands right away; people with a problem tend to post on more than one forum.

Exactly... just 30 or so years ago, none of us would have heard about or known about the OP's issues or any of the other hundreds of issues archived on this forum, YouTube, social media, and the internet. Now if one person had a problem, hundreds to hundreds of thousands hear about it.

Then there's the fact that S&W only manufactured a small percentage of revolvers and semiautos compared to today. If they only manufactured 75 thousand handguns annually in the 60s-80s and had a 2% return rate, that's only 1,500 returns that most will never hear about. S&W currently manufacturers between 1.6 million to over 2 million annually. If S&W only has a 1% return rate annually (which would be fantastic), that would be as many as a whopping 20 thousands returns each and every year that would be posted about ad nauseam online and discussed in detail!

Are my bosses running that show too?? WTH? Today’s world is all about profits, greed,profits, money, and profits. “How much do you need Mr Bossman?”

“Just a lil more…..”

I don't suppose you looked for burn rings around at least a few of the chambers before firing? I cannot imagine how that one managed to pass a factory test firing unless it wasn't tested.

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VCDL, GOA, NRA

What I also don't like is that they're cheapening their products to increase production time and profit too. I'll agree that some of the methods (pinned barrel, the finish, etc) in the past was better than today.

My goodness: thank you for sharing the sad story with us - here's hoping it has a happy ending, and soon. (My experiences with S&W Customer Service - albeit some years out of date - lead me to believe you will be quite happy, very soon.) Best of luck - I'll look for your update.

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Now go make God proud...

Unfortunately it's not just new models. I just got back from the range to try out my brand new 617 and the cylinder won't rotate with shells of any brand in it. I couldn't get one shot off. They couldn't have test fired it because they wouldn't have been able to pull the trigger. Off it goes to Smith. Not what I would expect for such an expensive 22!

I really, really like pre model 27s built in the early 1950s. They are usually spot on as far as the action is concerned, with early carry up and smooth follow through. However, I have bought two stinkers from that era that have been time consuming and somewhat difficult to make operational enough for me to shoot. Neither one should have left the factory, nor are they examples of the mainstream factory production. Neither one had been fired much since they left the factory some 70 years ago.
It just goes to show that there can be production lapses in every era.

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Richard Gillespie
FBINA 102

No I didn't check. It was very clean, the 12 rounds i managed to fire did leave some powder and grime that was definitely from me. So I'd hedge it wasn't fired, but could be wrong.

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340 M&P 686 MM 432UC Inbound 😎

I took my 940 to the gunsmith to have the chambers polished/honed due to sticky ejection. I sent 6 moon clips for test firing. When he called to tell me my revolver was ready, I asked if he had test fired it. His reply was “yeah, I fired all of your ammo. That thing was so much darned fun!”. I laughed and told him that I was glad he enjoyed it. When I picked it up a couple of the other workers commented that “that’s a neat little revolver “. 59 years old and this 940 is probably my best purchase yet!

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otis

I know the feeling...last year purchased the new FPC, went to the range, no bueno. I will say this though, Smith responded quickly to my return and had it back to me within three weeks so not too bad. It is kind of mind boggling that the one thing the gun is supposed to do it wouldn't...I can understand something loose or missing but no bang...come on.

May update. So fedex proves my 432UC arrived there 4 weeks ago today, but they consider its arrival next week when it was logged in and sent to repairs. Called S&W and no updates, but they say 3-4 weeks for repairs. Hope to hear something soon. Nice weather to get out and put some lead down range.

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340 M&P 686 MM 432UC Inbound 😎

Just received a call from one of the three shops that placed me on Lipsey’s wish list- my 432UC should arrive on Thursday.

Fingers crossed it will be in good shape…..

I hope you have a better repair experience than I did. They claimed to have fired mine my gun extensively and found no issues with it, couldn't find the problem I claimed to have. (N Frame ,Cylinder was cracked from locking notch to front) I had even told them I wanted a new cylinder and would pay the bill myself. They got it back several times before I gave up on them fixing it.
Best wishes

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Lynnie, Professional Pest

Update, It arrived by FedEx today. 1 day shy of 5 weeks from date I shipped, 4 weeks plus day since they acknowledged
and logged into system. Paperwork says they replaced the firing pin.

Hope to try it out Wednesday at the range.

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340 M&P 686 MM 432UC Inbound 😎

I wished I had paved attention to this tread early on , You really need to know a revolver so you can make a fair judgement before paying for it . Over all today I think I would by a Taurus revolver before s&w but nooo 32cals there .

I could have told you to save some time and buy a apex fireing pin for 20 bucks and fixed your problem . If your not fond of your trigger pull weight Apex Tactical also has a kit with springs and firing pin . I added one to my wifes snubby and gave it a very nice 100% reliable trigger pull of 7lb 10oz DA and 2lb 4oz SA . If it took 4 weeks to log in to s&w's system they most have a pile of revolver CQ issues .

Apex does produce well tested products .

Attention Required! | Cloudflare

Once upon a time...back before BP took over, every gun going out the door was test fired with three proof rounds...

I was at a banquette for Elmer Keith in Dallas in May of 1977. During his speech he stated he had just come from a tour of the S&W plant and was very discussed by what he saw...

An assembler would hand a tray of six guns to the test person and that person fired the first gun...if that gun fired then the whole tray passed..

Was a gun dealer in the 1980s and 90s and had to send several guns back that would not fire right out of the box...one I can remember was a 60 that if ammo was placed in the chambers the cylinder would not close....the firing pin bushing was not pressed in flat and would not clear the shell rims... Then there was the Model 25-5 in .45 Colt that came in with a .44 Magnum cylinder...

Hope everything works out as it is a good concept...just not so good execution sometimes...

Bob

Post 45, there are .32 Taurus revolvers:
Taurus 327

Taurus 327

TaurusUSA's website needs to allow searching by caliber.

Back to S&W, I should be picking up my 432UC on Thursday 5/9/24 at my local chosen FFL. I hope my 432UC will be OK.
Wholesale Firearms / Shooting Sports Distributor - Exclusive Firearms - Handguns, Shotguns, Rifles, Silencers, Shooting Sports Accessories - Lipseys.com

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66/642/640/627/586/60/638/686

I actually have a Apex kit in my older M&P 340, and it smoothed out the trigger. I changed it myself. I figured let S&W get this 432UC working correctly under warranty, them I can always switch parts out that I know work in this revolver.

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340 M&P 686 MM 432UC Inbound 😎

OK, hit the range.

#1 It doesn't like the Magtech 32 long sjhp at all. Only fires 25% at best.

#2 Fires 100% on Federal 32 magnum Jhp, and Hornday critical defence ammo.

#3 The trigger on my 432UC & older 340M&P with apex kit are nearly identical

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340 M&P 686 MM 432UC Inbound 😎

#1 is strange, what do the primers look like on the FTF cartridges?

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Jim
Many K and N Frames