Angry 642UC and 442UC owner

H

hudpaul

Member
Joined
Jul 20, 2014
Messages
8
Reaction score
6
Location
odessa,tx
I have owned a 32mag uc and I sold it bc occasionally it would not revolve and the trigger would stay back unless you manually indexed the cylinder and the trigger would spring forward again and recently bought a 442UC and it has a dead tritium sight right out of the box do you think that smith will test fire and check the action on it
also is this what to expect out of S&W I expect this kind of **** from sig and colt
what do you respected knowledge laden experts think do I need to calm down
 
Register to hide this ad
We have yet another one! Recurring theme.... I'd not sure why you'd expect this from Sig and Colt when they have better QC...
 
I can empathize with you. I’ve owned my 442UC for almost two months. It spent the first five weeks at S&W being repaired. The most insulting thing was the attitude of the first customer service representative, who implied that I didn’t know what I was talking about.

In their defense, the second representative I spoke with didn’t argue but sent a return label. The gunsmith, who repaired it, replaced the ejector rod and hammer, and repaired the yoke. He may have also smoothed out the action. The trigger pull is much smoother than the day I received it. It shoots good now. Hopefully they’ll straighten your’s out too.
 
ladder13 said:
Instead of dumping a defective gun on someone I would have sent it back to the factory and then either sold it or kept it.
How I roll.
Send the 442 back.
Click to expand...

He sold a defective gun he no longer trusted to someone else who didn't mind dealing with the hassle. Sending a gun back to S&W for repair isn't a guarantee that it will actually be fixed.
 
Glad I passed on a 442UC at the LGS for $699. I already have a 642PC and 637PC for summer EDC. They both run great although I did send the 642 back to S&W when new to fix the .012" B/C gap and minor cosmetics. I also have a Sig 365X which has been literally flawless in over 2,000 rounds.
 
Well Armed said:
He sold a defective gun he no longer trusted to someone else who didn't mind dealing with the hassle. Sending a gun back to S&W for repair isn't a guarantee that it will actually be fixed.
Click to expand...

I see nothing about the buyer being told.

S&W has a warranty. It is 50/50 that it will be fixed or they give another gun. It is 100% defective and not fixed without sending it back.
 
Last edited:
326MOD10 said:
Will S&W even fix it if not the original owner?

I find it ironic complaining about buying a firearm that doesn't work and being so upset but then selling a firearm that doesn't work to someone else.
Click to expand...

My experience with S&W in regards to this, is it depends on how I bought it. I have purchased guns face to face that they either refused to repair or replace, or they charged me to fix. I have also bought used guns from pawn shops or other stores that S&W honored and repaired under warranty.
 
Bill In Texas said:
My experience with S&W in regards to this, is it depends on how I bought it. I have purchased guns face to face that they either refused to repair or replace, or they charged me to fix. I have also bought used guns from pawn shops or other stores that S&W honored and repaired under warranty.
Click to expand...

No rhyme or reason. Depends on who you get in CS sometimes.

I sent back a 642, being at least the third owner, and they sent me a new gun. Never asked any questions other than what was wrong.
 
Sorry ‘bout your luck. My 432UC has been 100%. My Colt Python, however, has been back to Colt twice now and they still can’t fix the light strikes in DA.
 
ladder13 said:
I see nothing about the buyer being told.

S&W has a warranty. It is 50/50 that it will be fixed or they give another gun. It is 100% defective and not fixed without sending it back.
Click to expand...

As was pointed out by another member, the OP did not say anything either way. I assumed the best and you assumed the worst. I also assumed that the buyer would have examined the revolver before buying it.

Yes, that's what I stated. "Sending a gun back to S&W for repair isn't a guarantee that it will actually be fixed." I've seen on countless occasions on this forum, other gun forums, and YouTube of S&W not fixing the issue or it taking several trips back before the issue is fixed. The OP is under no legal or moral obligation to keep the gun and deal with the headache. He's under no moral to keep a gun forever and never sell it just because the gun's problemic.
 
Last edited:
Bill In Texas said:
My experience with S&W in regards to this is that it depends on how I bought it. I have purchased guns face to face that they either refused to repair or replace, or they charged me to fix. I have also bought used guns from pawn shops or other stores that S&W honored and repaired under warranty.
Click to expand...

Yup, S&W's warranty only applies to the original purchasers. I've seen people make an angry post about S&W CS refusing to fix one of their secondhand guns, and even more post about S&W fixing secondhand guns under warranty without issue. I think it has to deal with which CS rep you get, whether you're truthful about it being purchased used, and/or whether or not you had a bad attitude when you contacted the rep.
 
I ordered a 432UC from one of my local dealers. It came in, in about a week and has been flawless. I'm sorry to hear of the mess-ups that others have experienced but mine has been great so far. Just wanted to let you know that there are some good ones out there.
 
steelslaver said:
Depends who bought it. I don't mind mechanically challenged gun. The 32mag uc are hard to come by and I doubt it was very hard to fix.

Her never said he dumped it on an unknowing buyer without full discloser. Why jump to tithe conclusion that he did.
Click to expand...

Yes let's clear this up I did tell the buyer
 
I, and many others, don't mind buying some used guns that aren't working correctly. This is usually because I like to tinker and believe I am familiar with the platform enough to be able to fix the issue myself. One example of this is with the AR15 platform. I'm pretty confident I could troubleshoot and fix anyone's standard AR15 myself, so I wouldn't mind buying someone's problematic M&P Sport 2, for example, if they couldn't trust it and didn't want to deal with the hassle of sending it in for warranty. Everyone is different, and it's a moot point in the OP's case as the deal is already over and done with. There's no point in chastising him as if he could travel back in time and do things differently.
 
hudpaul said:
I have owned a 32mag uc and I sold it bc occasionally it would not revolve and the trigger would stay back unless you manually indexed the cylinder and the trigger would spring forward again and recently bought a 442UC and it has a dead tritium sight right out of the box do you think that smith will test fire and check the action on it
also is this what to expect out of S&W I expect this kind of **** from sig and colt
what do you respected knowledge laden experts think do I need to calm down
Click to expand...

Sorry to hear about your experience- we the public have certainly been the Beta testers on this rollout.

Your problems with the Ultimate Carry guns is certainly not exclusive to you. Thousands of these fantastic revolvers flooded the market after they were introduced at SHOT. Clearly, QC at the factory is not/was not ready for the rollout. The dead Tritium front sight definitely falls on XS, but certainly the factory could/should have caught the bad sights (although it’s easy to see how this defect was missed).
Regarding the trigger system being “sluggish”, this is also a well documented defect that is inexcusable. Over on pistol-forum.com, these same problems have been well discussed and Jason Cloessner SVP of product development at Lipsey’s is a member and contributor at p-f

( Lipsey's S&W 432 Ultimate Carry J Frame long term shooting evaluation. )

New revolvers at SHOT/Lipsey's release

To say he takes the problems with the UC personally is a gross understatement! He has personally seen to it that individuals guns are repaired or replaced in warp speed.
I own both a 432-UC and a 642-UC and both have been flawless… I have seen and handled several other variations that have been GTG, but found one with a dead front sight. Jason expedited the repair.

One piece of advice is to properly lubricate the action and break the gun in with copious dry firing.
 
Last edited:
You must log in or register to reply here.

Similar threads

Toyman
Picked up my 642UC
Replies
5
Views
868
Toyman
Toyman
E
432UC & 642UC How are they now.
Replies
14
Views
2K
slabside2
slabside2
G
442UC Joining the "Cool Kids"
Replies
15
Views
2K
Dutch87
D
G
New 442UC Rear Sight Adjustment
Replies
18
Views
2K
steelslaver
steelslaver
L
LGS owner is a friend
Replies
7
Views
797
Les Greevy
L

Latest posts

Back
Top