ocinsomniac
Member
I own four S&W semi-auto pistols and two MP rifles and never had a problem until I got a BG 380 with the laser a little over two years ago. Had to send it back to S&W four times - twice for FTF/FTE's, twice for the laser set screw coming unseated and stopping the slide (even though it was treated with Locktite Blue). Had to check that little screw after every range outing, what a pain.....and yet to no avail. Then the laser died, which was no big deal, as S&W sent me a new one within a few days. Installed it with no problem, now comes the clincher -
Next range trip on the second mag, the action of the slide is aborted by something catching in the slide
......a panel from the laser blew off and got stuck inside. Enough is enough! I had really had it with gun! 
Called S&W and told them the story which was undisputed because of documented repeated trips back to CS. Explained to them that I was a long time S&W owner and never had numerous problems like this with any firearm. Went on to tell them that I could never trust this as a self defense carry weapon with a serious design flaw such as a flimsy integrated laser that could put the gun out of commission at any time......AND I want either a full refund or replacement with new MP BG380 - without the damned laser!
My CS rep explained he understood my frustration, but making such a decision was out of his hands, so he said he'd get back to me after letting the "higher-ups'" make that decision. About a week later, he called me with the good news, "We've decided to send you a new MP BG380 to replace your defective one."
It took nine weeks to get to my local dealer, but it finally arrived. First thing I did was clean it up and ran a box of 50 through it with no hiccups, now I'll keep my fingers crossed. I must have a small pocket gun for summer carry, and I really like the ergonomic design and compact dimensions of this mini-gun, despite its mile long double action trigger. It's not my go to carry weapon as my Shield 40 is, but it's nice when it really needs to be hidden. Just keep the *%X# laser!
Kudos to S&W CS for keeping their word and taking care of a long time loyal customer
Next range trip on the second mag, the action of the slide is aborted by something catching in the slide
......a panel from the laser blew off and got stuck inside. Enough is enough! I had really had it with gun! Called S&W and told them the story which was undisputed because of documented repeated trips back to CS. Explained to them that I was a long time S&W owner and never had numerous problems like this with any firearm. Went on to tell them that I could never trust this as a self defense carry weapon with a serious design flaw such as a flimsy integrated laser that could put the gun out of commission at any time......AND I want either a full refund or replacement with new MP BG380 - without the damned laser!
My CS rep explained he understood my frustration, but making such a decision was out of his hands, so he said he'd get back to me after letting the "higher-ups'" make that decision. About a week later, he called me with the good news, "We've decided to send you a new MP BG380 to replace your defective one."
It took nine weeks to get to my local dealer, but it finally arrived. First thing I did was clean it up and ran a box of 50 through it with no hiccups, now I'll keep my fingers crossed. I must have a small pocket gun for summer carry, and I really like the ergonomic design and compact dimensions of this mini-gun, despite its mile long double action trigger. It's not my go to carry weapon as my Shield 40 is, but it's nice when it really needs to be hidden. Just keep the *%X# laser!
Kudos to S&W CS for keeping their word and taking care of a long time loyal customer
