Lee and others;
This is perhaps the second or third time in as many years, that this subject has been revisited. I think periodically, it should.
Misunderstandings and misinterpretations of comments and remarks do happen in this kind of format, which lacks the emotional expression contained in oral conversations face to face. Some folks are a bit less eloquent than others and are often misunderstood.
I learned long ago that a few simple words spoken sincerely, such as "I apologize", say's much about a person's character and can make the difference in understanding their intent when words have failed them.
Civility in an anonymous venue like internet message boards, has deteriorated to sickening levels on many of them. We also must remember that all one needs to become a member of many of them, is a valid email address and some minor personal information, if any. There is no accounting for the individuals suitability, character, age, or for that matter, their mental stability.
The abuse of anonymity is something I can speak to. I am sometimes persuaded in email and even telephone conversations with "clients" making inquiries, that I'm talking to a 15 year old kid, pretending to be an adult. Or, that I'm dealing with someone a bit off an even keel. Or as we used to say in the job, "are you stoned or just stupid?". Polite discourse is expected between civilized people of at least average intelligence. But there is simply no accounting for posers, the ignorant, plainly rude or even mentally disturbed people.
In short, sometimes you just have no idea who you may be speaking to. This should not suggest that it makes rude and uncivil conduct excuseable, but it's another insight I thought to mention for everyone's consideration.
There is also the fact that contemporary society is reflected like a mirror image. Many of us are older, mature people. Yet others are youngsters who may have never benefitted from the kind of etiquette we were taught. Perhaps what I'm trying to say is not age specific, but rather that people are a product of the environment they are nurtured in. Look at contemporary film, music, art and the cultural icons they create, and our society admires. It's no surprise that uncivil behavior and rude discourse has become tolerated. Liberal tolerance for nearly everything I was taught as being objectionable as a young person, is accepted by the mass majority. It's no wonder disrespect for others has evolved into an institutional form of accepted conduct.
We may sometimes disagree with another person's view or opinion, but we should do so politely. If your impulse is to respond in kind to rudeness directed toward you it only illustrates one's inability to articulate an intelligent response, to an ignorant remark. I believe we are all better than that.