steve462x0
Member
S&W received my CORE on 12 March, when I called last monday they said it was completed and waiting shipping, would go out by the end of the week. Called today and was told it would hopefully ship by the end of the week. Not happy.
Disappointed with S&W
- Thread starter steve462x0
- Start date
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bobelk99
Member
Will the 'delayed' shipment meet the turnaround time you were originally given?
OP
steve462x0
Member
No, it was supposed to ship by the end of last week, now they are saying maybe the end of this week.
Did they say why?
M&PmikeC
Member
if its not ready for shipment that's there way of saying its not finished
Rastoff
US Veteran
You guys are not reading the OP. S&W told him it was ready to ship a week ago, but never shipped it. Then today they said it will go out later this week. This means one of two things:
Both of these are unacceptable.
I too have a gun back at S&W. It just so happens that it was received at S&W on the 12th just like steve462x0's gun. I sent an inquiry on the 24th by email and have heard nothing from them. I will call tomorrow and see what's going on. My hopes are not high.
- It wasn't ready and they screwed up or lied.
- It was ready and will sit with nothing being done for two weeks.
Both of these are unacceptable.
I too have a gun back at S&W. It just so happens that it was received at S&W on the 12th just like steve462x0's gun. I sent an inquiry on the 24th by email and have heard nothing from them. I will call tomorrow and see what's going on. My hopes are not high.
Badquaker
Member
I've been through this before. Ready to ship does not mean that it goes out that day. Evidently, the queue for shipping is huge. They should have given you a longer lead time on shipping times.
uechikid
Member
This really bugs me. It's obvious that S&W is behind in both warranty repair and custom work. It's been like this for well over a year. It would appear that their shipping and receiving is also behind. I say hire and train more people or the back log is going to get worse.
jfp357
Member
OP
steve462x0
Member
Well something is on it's way from S&W, but it can't be my gun because it is in a 6x6x6 box and weighs 0.1 lbs.
Maybe they saw your thread and are sending you remains of your gun so you really will have something to complain and whine about...
OP
steve462x0
Member
If it was you I am sure you'd have something to say about it.
This has to be one of the best lines of the year!!!
old&slow
Member
Let's see if I have this right ?
The firearm received by S&W on 3/12. Eight working days later you call and bug them about it. A week later you call and bug them again.
Since your firearm is the only one they are probably working on, I have No idea why you haven't got it back either.
Maybe too busy answering the phone to get any work done.
The firearm received by S&W on 3/12. Eight working days later you call and bug them about it. A week later you call and bug them again.
Since your firearm is the only one they are probably working on, I have No idea why you haven't got it back either.
Maybe too busy answering the phone to get any work done.
I'm not saying it's right....
I'm not saying it's right, but there have been many people here that have been put off for months on end. Few people are happy with the way the manufacturers have handled the crisis of this last year and a half in every aspect of guns and many vital gun supplies.
I'm not saying it's right, but there have been many people here that have been put off for months on end. Few people are happy with the way the manufacturers have handled the crisis of this last year and a half in every aspect of guns and many vital gun supplies.
Is it the gun manufacturers fault that they've were blown out of the water the last year? No, if they hired 20% more workers to fill the need based on the last year... guess what... they are out of business in 6 months or less..
Rastoff
US Veteran
No, your missing the point entirely.
This situation is not new. If this were back in Jan 2013 I'd agree with you, but it's not. Neither do I expect S&W to hire a bunch of new employees, though I'm sure they have.
The issue, at least for me, isn't the shipping time, it's the false notification. If they say they're going to ship this week, then they should ship this week. The backlog of work has been around for months. It's not difficult to gauge the amount of stuff they have to ship and how long it will take. If they had said, "It's done, but we won't be able to ship until two weeks from now" I could deal with that. But, when they say, "We'll ship later this week" and it's not done, yes, I have an issue with that.
Correct me if I'm wrong steve462x0, but I believe it's the false info more than anything else.
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