ebay question....

G-Mac

G-Mac

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I have had a 100% positive feedback rating on ebay forever. I sold an item. Buyer received it, didn't like it. "Item not as described", according to him. First thing, before contacting me, he opened a "case" in the resolution center. While we were "working things out", he left me a negative feedback. I agreed to refund him 100% when I receive it back in the condition I shipped it in. The item is on it's way back to me right now. I plan on refunding him, as promised.

Just wondering....if I refund him, through the ebay "Resolution Center" system, using PayPal....is the transaction "null and void"?

Will the negative feedback automatically disappear? Can I ask ebay to change or delete his negative?

He said that he would revise the feedback once he received his refund....can that really be done? And how can I trust that he really will?

Been selling on ebay for years. Never had a buyer like this. Need advice. Not sure how this all works. I'd like to get my feedback fixed. Thanks.
 
Yes, he can revise his feedback. Whether he will or not, there's no way to know. There is an option where you can request a feedback revision if you search the FAQs at eBay. I had to use this when I went through the same thing with a buyer before.
 
-db- said:
Yes, he can revise his feedback. Whether he will or not, there's no way to know. There is an option where you can request a feedback revision if you search the FAQs at eBay. I had to use this when I went through the same thing with a buyer before.
Click to expand...

We went back and forth for days through the resolution center. The guy really peed me off. He said that if I refunded his money and "asked nicely" he would "consider" revising the feedback. I made it clear that I would not be begging him to do anything. My auction said no returns. He finally agreed to revising it once he got the refund. Seems to me that If I refund him, it's like the transaction is cancelled. Why should he still have the ability to burn me after I make good and refund him 100%? Doesn't seem right....I can do the right thing and still get screwed?
 
Some people are so brave behind the anonymity of a computer screen and keyboard . . . of course, you do have his shipping address and could offer to come talk it over face to face.
 
What does his feedback look like? If he leaves you a negative as I understand it you cannot give him a negative. If he removes his negative you might be able to do it then. You can leave him a "positive" with an absolutely negative comment or possibly leave him a neutral with a negative comment. Ebay may be able to remove the negative if you refund his money and he doesn't remove it.
 
eBay's feedback and resolution system is geared towards the buyer's favor, that's just the way it is, unfortunately. After selling online for years now, I've come to realize and accept that there's always going to be a (thankfully small) percentage of buyers out there that you can never make happy no matter what you do and there's little sense in losing sleep over them.

In my case I sold a set of Bianchi hammer shroud grips to a fellow a year or two ago. As we know, these were made both brown and black. I sold a black set. Buyer left negative feedback claiming they were brown and demanded a refund. Nevermind that the grips I sent were indeed black and I even provided photo evidence of my black set pictured next to a brown set, apparently they weren't black enough for him (this was obviously just a case of buyer's remorse, not me being colorblind or dishonest in my description). Anyway, we went through the resolution process and I refunded the guy upon him returning the grips. I had to use the feedback revision request thing I mentioned earlier and it gives the buyer something like 14 days to revise his feedback. This guy waited until the last day but he did end up revising it. I relisted the grips, as black, and the next buyer had no problem with them. Go figure.

I was pissed at the time, but what can you do? The world is full of flakejobs and sellers are going to occassionally run into them.
 
Sebago Son said:
You can casually ask if he would like for us to pick the product up personally and have a little face time over the product.... attach a photo of yourself with a burning torch in your hand... :)
Click to expand...

He already shipped it, Drew. Should be here Monday.

Let's see....buyer lives in Pa. My son goes to college in Pa.

Haven't visited the boy in a few weeks.....hmmm....:D
 
I had the same problem with a rifle I sold on GB..except he never left any feedback which was fine with me. But this guy just wanted to jerk me around for a couple of weeks. He complained that 1 of the screws in the scope ring din't match the other 3. He told me the Simmons scope that came with the rifle didn't work..( I actually don't think he knew how to use it)
I ended up shipping him a new screw and a brand new scope one from Amazon for $35 & free shipping. He sent the old scope back.. it was fine. I actually sold it at my LGS on consignment in 1 day. For $25.
Well anyway when I called him out on the fact that my original scope was fine (according to my LGS owner) he just wanted the whole thing dropped like nothing happened.. These services are really structured to protect the buyer..
 
The buyer has to trust the sellers ad is correct. The buyer has to pay up first, leaving the seller with the money and the product. The buyer hopes the seller is good at packing things. The buyer is often out the shipping cost both ways if the product is not as described. Something has to motivate the seller to hold all the cards and still do the right thing.
Ebay is a two way street. I try not to drive on it much anymore.
 
G-Mac said:
He already shipped it, Drew. Should be here Monday.

Let's see....buyer lives in Pa. My son goes to college in Pa.

Haven't visited the boy in a few weeks.....hmmm....:D
Click to expand...

Call if you need any back up... I do business in Philly... This guy sounds like a real piece of work on a power trip and is enjoying tormenting you...
 
I received a negative from a guy in Canada who tried to buy AR-15 parts from me even though I clearly stated no sales/shipments outside the US in accordance with federal ITAR law.
 
jaykellogg said:
What does his feedback look like? If he leaves you a negative as I understand it you cannot give him a negative. If he removes his negative you might be able to do it then. You can leave him a "positive" with an absolutely negative comment or possibly leave him a neutral with a negative comment. Ebay may be able to remove the negative if you refund his money and he doesn't remove it.
Click to expand...


Actually as a seller he can ONLY say you paid, or didn't. The Buyer now gets to leave details.
 
When I joined EBay in 1999 it was a bunch of garage sellers swapping money and stuff. Great fun.

When larger On Line distributers and small businesses got into it, EBay realized that if they changed the business model to a more professional, buyer-oriented site, it would attract even more of the higher volume pros.

Of course the little guy gets smushed like a bug in the process.

The last transaction I had, and it's been a few years, a fellow bought from me a used portable amp. After he got it, he sent me a message stating that even though the auction did not show a mounting clip, "when they're new they have a clip". And if I didn't send him $15 (the amp sold for $45) he would "leave me negative feedback and ruin my day." As luck would have it, I came up with the clip from a local Music-Go-Round. Cost me $5.. When I joyfully responded that I would be sending it to him he said: "I don't want the damn clip, I want some money back." I told him in no uncertain terms what my thoughts were.

I sent the clip to him anyway. He left no feedback, which in EBay's eyes is only slightly not as bad as negative.

EBay would like nothing better than to be rid of the little onesy-twosey garage sellers like me. We no longer suit their picture of desired clientele.

Their game. Their rules. I chose not to play.
 
You reply to the open case clearly stating what happened, your "no returns" policy in the ad, your willingness to resolve the matter, AND THAT THE BUYER LEFT YOU UNFOUNDED RETALIATORY NEGATIVE FEEDBACK FOR THE SOLE PURPOSE OF RUINING YOUR 100% SELLER RATING.

I've had to deal with this type of troublemaker more than once, and I can assure you, someone who is so quick to leave a negative WILL NOT REVISE IT. You let ebay sort it out, but keep writing your side of the story as a response to the customer service center, while emphasizing the troublesome nature of the buyer. It may take some time, but ebay will eventually remove the negative feedback.

Too many buyers on ebay want something for nothing, and will kick up a poop storm simply because they can. It's part of the ebay environment, like it or not.
 
I've been a memeber since Jun-97 I've sold 4 or 5 items, never received any feedback from them. It seems like the new members with low feedback leave most of the negitive feedback. It was good when they first started could buy guns etc. Got bigger and more dealers there now selling for more then what you can buy it for from stores don't know the logic behind that. I only deal for OOP items. Feedback is geared torward buyers as stated. BTW I have 675 *** feedback 100% wish I had the money I spent there eairly on, like I said I try not to buy there anymore but I think I'll put a couple 10 round BG .380 mags on and make some money.

"Revising a seller’s Feedback A seller may ask you to revise negative or neutral Feedback that you gave."

Revising a seller?s Feedback
 
The Lovely Missus P&R fan, who is standing behind me, has an E-Bay store selling Women's clothes. She says you have to send a Feedback Revision Request. You have to go into customer support - find an answer - and type in "how to revise feedback". It will give you a link to send the form. The customer can then decide whether or not to change the feedback.

Note: I started typing this, but she finished it. She types with all her fingers, and doesn't even look at the keyboard.:D
Jim
 
P&R Fan said:
The Lovely Missus P&R fan, who is standing behind me, has an E-Bay store selling Women's clothes. She says you have to send a Feedback Revision Request. You have to go into customer support - find an answer - and type in "how to revise feedback". It will give you a link to send the form. The customer can then decide whether or not to change the feedback.

Note: I started typing this, but she finished it. She types with all her fingers, and doesn't even look at the keyboard.:D
Jim
Click to expand...



She types with all her fingers, and doesn't even look at the keyboard.:D

WHOA!!!! NOW THATS COOL..:D
 
IMHO there is rarely any what I would call deals on Ebay anymore. I used to buy inserts for my cutting tools for my milling machine and lathe for great prices, now they are being listed as a starting bid of what they cost regularly at retail prices plus shipping. I quit buying and sellling on Ebay about 2005 or so. Its just as easy and cheap to buy it locally as for what its selling for on ebay and no hassles involved dealing locally.
 
This won't be what you want to hear. But...

Having a no returns policy indicates to the buyer that once you have their money, you are not interested in hearing about any problem they have with the transaction. So, why would they contact you?

They go ahead and file the dispute because they know the eBay buyer protection plan trumps the sellers no return policy. And they will win the dispute 99.9% of the time.
 
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