Equifax Service - BRAVO SIERRA - Tried to remove Credit Freeze

[Bekeart]

Few months ago Equifax advised of data breech.
I then placed a Freeze on Credit Applications.

Today I wanted to Remove the Freeze.
Could not get to a human.
"unusually high call volume" "extended wait times"
"all agent are assisting other customers"

Did not hear - "I'm sorry Dave, I'm afraid I can't do that"

With the lack of service:
I did not want to sign up for an account "www.myEquifax.com"
I am not a trained puppy willing to jump through spinning hoops.



I did NOT hang up but - my calls eventually dropped.

Bekeart

 

[Onomea]

Sounds pretty unpleasant.

 

[326MOD10]

I doubt it is so much a lack of service as it is the overwhelming amount of calls from the recent SSN leak.

Those companies have been hammered.

You can lift a freeze by pushing a button on the website.

Good luck

 

[lihpster]

Getting a human on the line doesn't always help. "I can't do that. You have to use the app."

 

[StephenWhoDat]

There's an easy way to lift the freeze via their website. I've done it multiple times.

 

[Doug M.]

We keep our reports frozen all the time and have for years. We so rarely apply for credit that unlocking them can be annoying because the process is forgotten. Keeping the reports frozen is a critical component of financial safety.

 

[LVSteve]

Getting a human is not necessarily that much help. Dealing with ADT taught me that. They employ multiple humans with varying English skills to sit in layers between you and the person who might be able to help you.

 

[CA Escapee]

All of the credit bureaus are slammed right now. It's due to the National Public Data consumer data broker breach.

Last time I thawed my credit info to buy a car it was over the phone and through an automated system. It was thawed for 24 hours then frozen again.

 

[DWalt]

Not a freeze, but I have placed a fraud alert on the credit services for both my wife and I for many years. You will get an email alert if anyone attempts to open a credit account in your name. Has never happened to us yet.

 

[Bekeart]

Getting a human is necessarily that much help. Dealing with ADT taught me that. They employ multiple humans with varying English skills to sit in layers between you and the person who might be able to help you.

Did you mean to include a NOT ? ?
Getting a human is NOT necessarily that much help.

Bekeart

 

[LVSteve]

Did you mean to include a NOT ? ?
Getting a human is NOT necessarily that much help.

Bekeart

Fingers not as fast as the brain thinks they are.

 

[Lee in Quartzsite]

We have fraud alerts and the ability to freeze our credit reports with all 3 bureaus. When need be we can unfreeze one or all accounts on their respective websites in a matter of minutes. Same with our credit cards....they are locked until we need to use them, then re-locked after use. Takes less than 5 minutes on the app.

Why are you trying to do it over the phone?

 

[Bald1]

Getting a human on the line doesn't always help. "I can't do that. You have to use the app."

My problem with the humans is I can’t understand them.

 

[Muss Muggins]

I get free credit monitoring on steroids for life after the Chinese took all my five year top secret clearance background investigations. If somebody steals my identity, my credit rating will probably improve . . .

 

[Sistema1927]

I just completed freezes for SWMBO and myself on all three credit monitoring bureaus as a result of our SSNs and other data ending up on the black web with the latest breach. I'm guessing that this is going to be norm from now on, and only unfreezing if/when we need to apply for credit. I don't anticipate the need since we are debt free and not big spenders.