BarbC
Member
We are starting to make a bit of progress with the Estonian government officials regarding the state of home health care at the local level. We actually received a written apology from the local social department for the utter ineptitude and lack of training displayed by one particular aide and they assured us that she would not be back (which made us worry about where she was going to be next assigned). Meanwhile, we are in contact with the patient's advocacy group and the Ministry of Social Affairs and the Ministry head of services for the elderly and people with disabilities. The local level has yet to respond to my email concerning the quality of the home health care performance but they have 30 days in which to answer. This would be nice because they have a history of not responding to anybody's complaints.
The state of affairs is so deplorable that here is another example: It took several weeks to have my friend's mother moved to a nursing home, despite her completely failing health and dangerous dementia. Once placed, the center began demanding more money than originally contracted. They called and emailed every day, dunning him for extra money. Meanwhile, his mother was moved to a hospital, without his knowledge; underwent an operation, without his knowledge; lingered for two days, without his knowledge; and died, and they stlil didn't tell him. She had been dead two days before he found out from a family friend who went to go visit her and she wasn't there.
So he never got to go see her and say goodbye. There was no apology from them either.
I am hoping that the good people at the state level are able to pressure the local level into responsiveness and action. This week's results were slightly encouraging.
The state of affairs is so deplorable that here is another example: It took several weeks to have my friend's mother moved to a nursing home, despite her completely failing health and dangerous dementia. Once placed, the center began demanding more money than originally contracted. They called and emailed every day, dunning him for extra money. Meanwhile, his mother was moved to a hospital, without his knowledge; underwent an operation, without his knowledge; lingered for two days, without his knowledge; and died, and they stlil didn't tell him. She had been dead two days before he found out from a family friend who went to go visit her and she wasn't there.
So he never got to go see her and say goodbye. There was no apology from them either.
I am hoping that the good people at the state level are able to pressure the local level into responsiveness and action. This week's results were slightly encouraging.