Factory fixed my 640-1 for free!!

pit808

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I'm not sure if this is the right place for this thread, but I just wanted to express my appreciation for S&W.

About 4-5 years ago I bought a used 640-1 that seemed to be in great shape (I didn't know what to look for then, other than cosmetics). I shot it very little over the following years and also learned alot about revolvers as I added a few more.

I recently ordered a police trade Model 67 and was going through the spec checks, when I figured I would check the cylinder/barrel gap of my other smith's just out of curiosity.

Well, my what still looked new 640-1 had a gap of .011 on a few cylinders and .012, I always thought it kind of "spit" but never gave it a second thought until now.

So I figure I'd give the factory a call and see what they said, and was told to send it in.

I'm expecting to get a call or email stating they did not find anything out of spec, or due to some warranty fine print I'd have to pay some crazy amount to get it fixed.

Well today, while opening what I thought was a MidwayUSA order that I've been waiting for, I find to my suprise my 640-1 smiling at me.

Inside, a note stating they removed and replaced my old barrel with a new one and cut the forcing cone to specs. My gap now measures .005 SWEET!!! They also took out the little bit of yoke and end shake it had too!

Sorry for the long winded post, but I'm blown away that a company would invest that kind of time and $$ to fix a 10 year old gun belonging to who knows how many owners before me for free! You don't run into many freebies in our hobby.

I'll never think twice about buying another S&W again......well, as long as it doesn't have "the lock".......

pics a little dark, but I know how everyone loves a pic...so here she is
640-1.jpg
 
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Sweet!!
Glad S&W Hooked you up!!
Another Customer for life!!!
I'd bet that posts like this get farwarded to the CEO..
Congrats & Nice Looking 640-1
Have you shot it yet??
Gary/Hk
 
Nope, I haven't shot it yet, but hopefully will be able to in the next week or so.

Funny thing is that I was looking for another wheel gun in .44 and was pretty much set on a Ruger, or maybe even a Taurus (yup, I said Taurus) if the price was right. Not anymore.

S&W's customer service has done it for me.

Oh BTW, turnaround from send in to having it back was 2 weeks!!

I don't own a Ruger, but does anyone know if Ruger's customer service function the same way?
 
excellent service...good for you! look at a model 24 or 624 S&W in 44 special....or the host of 44 mag. such as the model 29/629 etc.as you found...they make the best!
 
Ruger has great customer service from my experience with them..
Never sent a gun to them though?
Not sure if they pay the S&H like S&W does but in the many Ruger MKIIs I've had they've sent me Firing pins, extractors, recoil springs, mainsprings etc with no trouble, they just wanted my serial #
You can't get much better than the service you got on the 640-1..
You have a "Used" Firearm that you didn't buy new & they sent a shipping label out to get it to them then had a gunsmith replace the barrel with a new one, set endshake by stretching the yolk & then test fired.. That would have cost you $200 + Parts at any smith I know of..
That's a good way to secure future customers "For Life"
I'd also be looking toward the 29/629 if I were looking for a 44mag
Gary/HK
 
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