GLOCK "Customer Service"

[dockmurgw]

I can only imagine how many times Glock gets sued a year WITHOUT sending parts to anyone who asks for them. The price we pay for living in a litigious society where lawyers outnumber doctors.

 

[cadmike]

OP I don't understand what you expect Glock to do for you. Did you expect them to send a technician to your house to install the new part on site? Like calling a plumber?

As others have suggested you and your wife should consider investing in some additional firearms for when these type things happen in the future. Good luck with your Glock, sounds like it should be an easy fix.

 

[Crh1943]

Hi all,

thanks for the multitude of responses! Didn't think the post would be so popular (as far as my posts go).

I didn't even think about the legal standpoint from Glock. Seems silly, but it's true. Again, sad that it has to be that way but that's the way it is.

After the Shield 2.0 is purchased, the 43 will be sent to Glock for the part swap - as long as they provide the shipping like S&W and Ruger. Otherwise, I will purchase the OEM Part. The 43 will be a good carry piece in place of the Shield should that need to go in for something, or if I'm feeling too lazy to carry my G19/G26 or 66-5 snubbie.

 

[Crh1943]

Your wife hates revolvers and loves Glocks?
What's wrong with her? Does she have a problem with good trigger pulls?

Yes, you are right Jaymo. She does hate good trigger pulls and that's why she loves Glock. It's the worst possible thing to carry and worst trigger ever created; it's just so awful that she can never go to any other firearm because it has tainted her shooting abilities.

In case anybody didn't realize that that answer was sarcastic, the real answer is that she is petite (118 lbs) and doesn't have the strength to pull a 642 trigger without shaking and getting nervous. Stout recoil to the hand also doesn't help reinforce a likeable firearm.

When the trigger pull is 13x -or more- heavier than the firearm itself, you are a female, guns aren't your most favorite thing in the world and you only really shoot the guns that you carry, it's not too hard to see why it is not favored.

The weight, firepower, capacity and slimness of modern single stacks is more appealing to many people. Upgrading to a steel J frame or K frame would be too heavy for her and not practical/conducive to normal female dress style. Maybe for some wives, but not mine.

Just my .02

 

[BigMoneyGrip]

If you're opposed to sending it in, get an aftermarket connector and do it yourself. Don't stress and hit the easy button.

 

[Scott in NCal]

Try to get Taurus to fix something ! You will never be unhappy with Glock, or anyone elses customer service , ever again.

 

[Faulkner]

I try not to open 'Glock' threads on the S&W Forum, but it's like not looking at a car accident as you drive by.

 

[6518John]

I try not to open 'Glock' threads on the S&W Forum, but it's like not looking at a car accident as you drive by.

I always have wondered if there are Smith & Wesson threads on the Glock forum and if they trash all things S&W. Heck they may even make fun of Dirty Harry.

 

[stansdds]

I always have wondered if there are Smith & Wesson threads on the Glock forum and if they trash all things S&W. Heck they may even make fun of Dirty Harry.

Yes, but are they brave (or stupid) enough to make fun of Chuck Norris?

 

[Telecaster]

A gun isn't like software, where we expect free "patches" when the factory finds a way to improve it.

Ruger seems to have no problem with selling or giving parts to individuals. I've received several replacement parts from them for free. lf any company seems excessively lawyered up, it's Ruger, yet they still supply internal parts.