Good customer service from S&W today.

[fiasconva]

I know we see a lot of complaints about S&W's customer service so I thought I'd pass this one on today. I called CS today to get a replacement part and stayed on hold for about 16 minutes. Agent asked what I needed, checked on the part's availability, and said it would be here in 7 to 10 days, free of charge. That was it, badda bing, badda boom. Can't ask for much better than that.

 

[llowry61]

Nice to hear something positive !

 

[quikdraw67]

Not to be Debbie Downer, but I'd wait until the part actually got there before singing their praises.

JMHO