Good experience with BEHR paint today

[john14_18]

I always save the receipts when I buy something at home depot. I just keep an envelope in the basement and put them in it.
In 2016, I bought 7 gallons of BEHR Solid Stain Paint and deck Sealer at $36.98 a gallon. I noticed the other other day where there were some places where it had cracked and peeled. I went to Home Depot and it is now $49.97 a gallon. Since their paint says there is a 10 year warranty, I called the customer service number on the can and after sending them a couple of pics, they are not only sending me 7 new gallons of paint, plus 2 gallons of their deck cleaner at no charge.. Not sure if receipts made a difference or not. I actually spoke with an American that spoke great English that was in California that was very friendly and polite..
Nice to know there are still some companies out there that care about their customers.

 

[s&wchad]

Wow, 7 years on a deck finish? I used Behr semi-transparent sealer on mine for decades. With the winters here in Michigan, I've been lucky to get 3 years. I never considered taking them up on the warranty.

I'm getting too old for that job, so I hired it out this year to a company my neighbor used. The job typically took me 3 days. They spent over 4 hours pressure washing, came back several days later and spent another 4 hours spraying and back-brushing. They used TWP, so we'll see how it holds up.

I think it came our pretty good for a 30 year old deck!

 

[Tom S.]

If they were in California, what makes you think they were American?




Badda-bing!

 

[john14_18]

He was born in Knoxville,Tn. and then moved to CA.

 

[.455_Hunter]

I have never had good luck with Behr products.

 

[sheepdawg]

That's a long time for a deck to hold up. I retired from the paint business after 46 years. That's the first positive thing I ever heard about Behr Paint. Their square footage out of a gallon is horrible.

 

[SMSgt]

I've had good luck with Behr paint inside. I painted the outside with Behr concrete & stucco paint, and it lasted about three years before turning powdery--the same as Sherwin Williams. The FL sun is relentless. I'd sure like to know a brand with longer staying power.

 

[sophie]

I’ve had good luck with Behr paint in the last 6-7 years, mostly outside. All the brands of paint have gotten so expensive anymore.
You got to speak to a person from the USA and then on top of that you got free paint. Don’t get much better than that.

 

[Rule3]

99.99% of all people who used Behr products are happy with them. Every time the topic comes up there are one or two who don't like it. They don't even believe in Consumer Reports on their findings. I have painted my house in and out as well as the driveway with it. Has held up for YEARS,

While we are the subject I just had a terrible experience with VALSPAR (Sherwin Williams) from Lowes. Why I bought it over Behr as usual I do not know????,

We painted the covered outside porch floor. We surface prepped the heck out of it. It was bare concrete never coated. We has indoor outdoor carpet on it. Used the cleaner prep. Used their etching compound, used the concrete primer then two coats of their concrete paint,

FAILURE, It peels up like Saran wrap! Contacted them, says I pulled the masking tape to late and it caught an edge! All they can do is refund my money for the 4 gals of products,

This "winter" when it is cooler I have gonna use paint remover and strip it all off and go with something else maybe asphalt!

What a royal PITA!

 

[Rustyt1953]

Congratulations on a pleasant and satisfactory CS experience.

This endorsement behrs repeating.

 

[SMSgt]

Congratulations on a pleasant and satisfactory CS experience.

This endorsement behrs repeating.

I can't believe you stooped that low.

 

[BC38]

I haven't had any experience with Behr products, but I sure had a LOUSY experience with Thompson's water-based deck stain.
I had used their clear oil-based deck stain and had good experience with that, but the water-based stuff is garbage.
A couple of summers ago we spent 2 LONG days putting down a couple of coats of their "redwood" colored water-based stain on the deck at our lake cabin.
By the next spring it was about halfway gone on all the portions of the deck that weren't completely under cover, as well as the entire perimeter of the covered portions where it got rained/snowed on.
By the following spring (last year) those same areas look like they were never even stained at all.
The parts that are protected from the weather still look pretty good. But how the heck are we supposed to restain all of it to match WITHOUT using the same lousy product? I haven't tried stripping the "good" parts with a pressure washer or anything yet, but I doubt it would work very well even if I did.

 

[Bald1]

I’ve always liked Behr products. When I built my house in 03 I sprayed all ceilings and primed walls with Behr. I then went back and rolled individual colors in rooms. Only reason it’s ever been repainted is because my wife wanted different colors. I’ve had 2 bad experiences with Lowe’s Valspar. Coverage and adhesion was the problem. I have to drive past Lowe’s to get to Home Depot. Now I gladly drive past. As for outdoor decks I use CWF Honey Gold. It’s also on exterior of my cabin. Holds up well.

 

[sheepdawg]

99.99% of all people who used Behr products are happy with them. Every time the topic comes up there are one or two who don't like it. They don't even believe in Consumer Reports on their findings. I have painted my house in and out as well as the driveway with it. Has held up for YEARS,

While we are the subject I just had a terrible experience with VALSPAR (Sherwin Williams) from Lowes. Why I bought it over Behr as usual I do not know????,

We painted the covered outside porch floor. We surface prepped the heck out of it. It was bare concrete never coated. We has indoor outdoor carpet on it. Used the cleaner prep. Used their etching compound, used the concrete primer then two coats of their concrete paint,

FAILURE, It peels up like Saran wrap! Contacted them, says I pulled the masking tape to late and it caught an edge! All they can do is refund my money for the 4 gals of products,

This "winter" when it is cooler I have gonna use paint remover and strip it all off and go with something else maybe asphalt!

What a royal PITA!

Consumer Reports? Pretty well known in the business how to get a favorable review from Consumer Reports and quality of product isn't the main prerogative.

 

[Rule3]

Consumer Reports? Pretty well known in the business how to get a favorable review from Consumer Reports and quality of product isn't the main prerogative.

Yep every year you feel the same way. Don't read it or use Behr

 

[K-22]

Paint Vs Sealer

Wow, 7 years on a deck finish? I used Behr semi-transparent sealer on mine for decades. With the winters here in Michigan, I've been lucky to get 3 years. I never considered taking them up on the warranty.

I'm getting too old for that job, so I hired it out this year to a company my neighbor used. The job typically took me 3 days. They spent over 4 hours pressure washing, came back several days later and spent another 4 hours spraying and back-brushing. They used TWP, so we'll see how it holds up.

I think it came our pretty good for a 30 year old deck!

The OP used a paint which can crack and peel. A sealer, which does not offer as much protection as a paint will not crack or peel because there is no film formed on the surface, You are doing well to get three years from a sealer.
I was in the paint business for nearly 50 years. I was a certified coatings consultant. I worked for three different paint and coatings manufacturers. In my experience,
most paint failures are a result of poor surface preparation .
The surface needs to be clean, sound, and free of any contamination that may impair coating adhesion. Glossy surfaces need to be deglossed and/or abraded to the extent adhesion is not impaired.
Failure to follow the manufacturer’s application instructions is also a major contributor to early paint failures.

Best,
Gary

 

[GaryS]

Neither have i. I've used their one coat paint and ended up putting on three coats to get full coverage and not have the color underneath bleed through. Supposedly you don't need primer with their paint but if I were ever to use it again I would definitely prime the walls first.

It's worth my time to use Benjamin Moore because the job comes out much better.

I have never had good luck with Behr products.

 

[K-22]

Vapor Bairrer?

99.99% of all people who used Behr products are happy with them. Every time the topic comes up there are one or two who don't like it. They don't even believe in Consumer Reports on their findings. I have painted my house in and out as well as the driveway with it. Has held up for YEARS,

While we are the subject I just had a terrible experience with VALSPAR (Sherwin Williams) from Lowes. Why I bought it over Behr as usual I do not know????,

We painted the covered outside porch floor. We surface prepped the heck out of it. It was bare concrete never coated. We has indoor outdoor carpet on it. Used the cleaner prep. Used their etching compound, used the concrete primer then two coats of their concrete paint,

FAILURE, It peels up like Saran wrap! Contacted them, says I pulled the masking tape to late and it caught an edge! All they can do is refund my money for the 4 gals of products,

This "winter" when it is cooler I have gonna use paint remover and strip it all off and go with something else maybe asphalt!

What a royal PITA!

Did you happen to check for a vapor barrier under the concrete?
Lay a rubber mat on the concrete, or tape down a small sheet of plastic.
I expect you will observe a dark, damp area form under the plastic, or mat, after a day or so.
Another question.
Do you know if any type of sealer had been previously applied to the concrete?
Best,
Gary

 

[K-22]

Damaged Wood

I haven't had any experience with Behr products, but I sure had a LOUSY experience with Thompson's water-based deck stain.
I had used their clear oil-based deck stain and had good experience with that, but the water-based stuff is garbage.
A couple of summers ago we spent 2 LONG days putting down a couple of coats of their "redwood" colored water-based stain on the deck at our lake cabin.
By the next spring it was about halfway gone on all the portions of the deck that weren't completely under cover, as well as the entire perimeter of the covered portions where it got rained/snowed on.
By the following spring (last year) those same areas look like they were never even stained at all.
The parts that are protected from the weather still look pretty good. But how the heck are we supposed to restain all of it to match WITHOUT using the same lousy product? I haven't tried stripping the "good" parts with a pressure washer or anything yet, but I doubt it would work very well even if I did.

Beware.
Using a pressure washer to strip stain/paint from wood, will usually degrade the wood to some extent. Sanding, although a major PIA, would be a much better choice.
Check with your local paint stores, not a big box store, and see what they recommend. Do your research. It will be worth the effort in the long haul.
Best,
Gary

 

[BC38]

Beware.
Using a pressure washer to strip stain/paint from wood, will usually degrade the wood to some extent. Sanding, although a major PIA, would be a much better choice.
Check with your local paint stores, not a big box store, and see what they recommend. Do your research. It will be worth the effort in the long haul.
Best,
Gary

I hear you. Though I am not sure whether you are being critical of the prep work we did prior to applying the stain, or if you are advising me on how to proceed from here.

FWIW, I followed the directions for the Valspar wood deck prep/cleaner product that I used before applying the new coat of stain. Basically the instructions were to brush it on and then rinse or pressure-wash it off. Which I did, per the instructions.

I have no complaints about this product. It seemed to do a good job of removing the gray, weathered surface and (more or less) restore the deck wood to its original color.

However, the Thompson's water-based stain that we applied afterwards simply did NOT live up to my expectations.

The deck looked great prior to applying the stain, and it looked even better after the stain was applied.

It simply didn't LAST. Within just a few months of winter weather the Thompson's stain had basically DISAPPEARED wherever the deck was exposed to the elements.

The areas that were protected from rain/snow still look good. But the areas that were exposed to the weather look no better now than they did before we put all the work into re-staining the deck.

My biggest complaint - other than how poorly the original application held up - is that stripping off what stain remains will be a major PITA. But I realize that it is still something we will have to do before re-staining the deck again.

As you've suggested, sanding it off may be our only viable option. But what a PITA that is - and we will only have to go through that ordeal because we chose the wrong product to refinish the deck in the first place.

Lesson learned - DON'T use Thompson's water-based products, because THEY SUCK!