Hornady warranty service

[Kevin G]

I've got something of a mixture of reloading gear. Over the years I've dealt with RCBS and Hornady warranty/customer service. Both of them have always exceeded my expectations, even when the issue was self-inflicted.
My progressive press is a Hornaday LNL AP with an add-on case feeder, that I've had for well over 10 years. The motor in the case feeder stopped working. I didn't expect electrical to be covered by warranty for this length of time. I called Hornady and asked if I could get parts, was told a shipping label was on its way via email, send the unit in and they'd fix it.
Sent it in about two weeks ago and just got the repaired unit back today at no cost whatsoever.
I am more than satisfied.
Kevin G

 

[old bear]

Great service. If only more companies were willing to provide that level of customer care.

 

[Rustyt1953]

Congrats. It is refreshing to read a comment about a company that cares about its customers and reputation.

 

[johngalt]

In my experience, Hornady customer service has been nothing short of exemplary.

 

[Model 19 6"]

I have never had a problem with Hornady or RCBS. Good people.

 

[anoblefox]

I have also experienced Hornady customer service; and I agree it has been nothing short of exemplary as well.