Generally, that is not correct. The service/parts department may, or may
not, have some information on recently-shipped guns, meaning within the
past year or so. I don't know that they will dispense the shippping date.
They may elaborate on the model, given the serial number.
The historian is the only one who has access to all the data, and indeed,
letters cost $30 - or maybe more. There is no telephone/credit card
facility.
If you are a member of the S&WCA, and if you post a question about shipping
date on the S&WCA forum, Roy will generally respond with the month and year
of the shipping.
Later, Mike Priwer