Senior Citizen
Member
- Joined
- Nov 15, 2004
- Messages
- 712
- Reaction score
- 26
Bought my wife a Hyundai Geneis back in July. Second day I leave the house, drive about 1/2 mile at 45 mph, stop for a stop sign. The transmission (torque converter) shuddered so hard I thought one of the front wheels had come off. It was terrible. I immediately called the dearler/service department. Explained what the problem was and was told the torque converter had a 500 mile break in. I was only at mile 112 so I said it was bad but would continue to drive it. Every day when I would leave the house and the tranny was cold it would do the same thing. Took it in. They said the rear tire were out of balance. Rebalanced the tires. Didn't change anything. Took it back for visit #2 and they decided the rear tires needed to be force balanced. Again no change. Visit #3, new tires are orderd. Visit #4 I go in and wait for new tires to be force balanced. When I go out to get the car I was looking at the rear rims and noticed 4 chips in the baked on paint about the size of my pinky nail. Checked the other rear rim and it was the same way. Apparently the jerk that was taking the tires off and putting them back o was using a wide hard object to pop the hub centers out. New rims ordered. Week later new rims are in. Go down and wait while they mount and force balance tires on new rims. That was visit #5. Transmission is now starting to shudder bad on accerlation and decel and tail shaft is really shuddering on medium accelleration from stop (like you are pulling into traffic). Take it back for Visit#6. They keep it 16 days waiting on Hyundai to authorize them to do a "re-learn" flash on the transmission. That took 30 minutes and they had my car 16 days. Go get the car, when I pul out of the service bay the tail shaft shudders terrible. I just stopped and backed up, parked the car in the service lane and went to see the owner. He knew me because this was the 7th vehicle I have bought from him since 2001. Said about 10 words and left the key on his desk, went to the office next door and got the keys to one of their Lincoln loaners (piece of junk compared to the Genesis).
Service manager calls me the next week. She's upset because I called the Hyundai consumer service people and talked about lemon laws and pure sorriness of the dealership service department.
Body shop manager knows me, see's me in the parking lot and stops to talk. I'm livid so I tell him the story. Then Butch, the salesman I have bought 7 vehicles from walks up and asked if I was there to buy that new $65,000 Hyundai. I said no, I was there to sell mine. Told him the story about all the problems. Phone numbers were exchanged, promises were made.
Marty, Hyundai Rep calls me today to talk to me. I'm not in a talking mood. Would you believe that with all the services that were supposedly being done on my car that the transmission fluid level was never checked! It is a sealed unit and Hyundai wouldn't authorize their tech to pull the plug.
Marty called back about 6 tonight to tell me that Hyundai was going to put a whole new transmission in the car. Complete with torque converter.
So after what will be 8 visits for the same problem, almost 800 miles to and from the dealership and to date they have had my 5 month old car with less than 5000 miles on it 31 days.
Tranny is made in Germany, the rest of the car in Korea.
GOSH DARN IT ! !
Service manager calls me the next week. She's upset because I called the Hyundai consumer service people and talked about lemon laws and pure sorriness of the dealership service department.
Body shop manager knows me, see's me in the parking lot and stops to talk. I'm livid so I tell him the story. Then Butch, the salesman I have bought 7 vehicles from walks up and asked if I was there to buy that new $65,000 Hyundai. I said no, I was there to sell mine. Told him the story about all the problems. Phone numbers were exchanged, promises were made.
Marty, Hyundai Rep calls me today to talk to me. I'm not in a talking mood. Would you believe that with all the services that were supposedly being done on my car that the transmission fluid level was never checked! It is a sealed unit and Hyundai wouldn't authorize their tech to pull the plug.
Marty called back about 6 tonight to tell me that Hyundai was going to put a whole new transmission in the car. Complete with torque converter.
So after what will be 8 visits for the same problem, almost 800 miles to and from the dealership and to date they have had my 5 month old car with less than 5000 miles on it 31 days.
Tranny is made in Germany, the rest of the car in Korea.
GOSH DARN IT ! !
