I Think S&W Lost My Gun!

[wood714]

Sent a 2.5" 686-1 to the factory for the M stamp recall back in April. I called a couple times and was always told 2 more weeks.

On June 5th I called, and while I was talking to the person I got an email from S&W which was another shipping label. The girl I was talking to said something was wrong and she would call me back in a couple hours.

A guy called me back, I think he is in charge of customer service or something. He promised me he would personally follow my gun thru the process and I would have it in a week to 10 days.

Called on the 11th day to see what was up, and he assured me the gun had been fixed, and promised me it would ship that following Friday. Called back yesterday/Tuesday and he said it had slipped his mind and it would ship today, no excuses.

Waited all day for an email or call for shipping conformation and called back a few minutes ago.

He told me he had found out my gun hadn't been touched yet, and I could expect it back around July 4th. I told him to just put it in a box and ship it back to me, but he said they couldn't do that. He said I'd be getting some S&W goodies shipped seperatly for all my problems. I have no idea what S&W goodies might be.

I sent it in without any grips, and I received a free set of magnas for it that came today.

This has taken longer then my first ATF stamp.

 

[Shark Bait]

Wow! Quite the roller coaster ride there. Best of luck to you!

 

[Bullet Bob]

Life's hard, isn't it?

 

[Camster]

Free magnas? That's better than the little flashlight that I once received.

 

[wood714]

Free magnas? That's better than the little flashlight that I once received.

Yep! Their really dark too.

 

[lhump1961]

I like the dark magnas...especially on blued guns but stainless as well. But I have to admit that for shooting the snubby magnums I prefer the Hogue Bantam.

Here's a 19-3 with dark magnas. The grain shows better in better light. Also a 66-3 and a 686-1 with Bantams.

 

[apollo99]

I got a sticker once, I would have rather gotten a set of grips, or a hat.

 

[boykinlp]

I am confused, do they actually have your gun or not? You said they lost it, but they seem to have it. Maybe you meant they lost it , but found it. Hopefully, it will all work out for you!

 

[wood714]

I am confused, do they actually have your gun or not? You said they lost it, but they seem to have it. Maybe you meant they lost it , but found it. Hopefully, it will all work out for you!

Right now I honestly have no clue. They lied to me about it being repaired and in the box ready to be shipped out the next day, then he tells me it's not even been touched yet.

Wish I could find a corporate email. All I can find is customer service, which would go straight to the guy that's been giving me the run around since April.

 

[wood714]

I got a sticker once, I would have rather gotten a set of grips, or a hat.

I'd rather just got my gun back weeks ago as promised.

 

[Gripgrabber]

OH GREAT! I hope my mod 69 at SW is not in the same bin as your 686! Lol
SEMPER PARATUS

 

[old bear]

Sorry to say, but this is just one more ding from what was at one time was a premier firearms company.

 

[Autonomous]

Sorry to say, but this is just one more ding from what was at one time was a premier firearms company.

'Fraid so.

 

[cgt4570]

It seems they had a better tracking system of repair guns in their possession a hundred years ago!

 

[Gripgrabber]

I hop you also find one of these! Lol

 

[wood714]

I hop you also find one of these! Lol

LOL...check your PM

 

[skipsw22]

Who knows where the pistols go!

They have had my "New" SW22 Victory for over a month with no hope in sight. They keep saying it's on the bench or ready to ship??? Hello! I just want my pistol back! Good luck to all if your New Pistol has to be sent in...

 

[wood714]

They have had my "New" SW22 Victory for over a month with no hope in sight. They keep saying it's on the bench or ready to ship??? Hello! I just want my pistol back! Good luck to all if your New Pistol has to be sent in...

Mine is going on 3 months and hasn't been touched.

 

[Kernel Crittenden]

At the moment it seems you traded them a 2.5-inch Model 686-1 for a set of plywood stocks. I wouldn't of made that deal.

 

[bigggbbruce]

Sent a 2.5" 686-1 to the factory for the M stamp recall back in April.

There's the problem right there. They lost the "M" stamp and they are trying to teach someone how to turn the "W" over so it looks like an "M".

I've waited longer for an estimate before.. I realize it's to be warranty. But it's old stuff and maybe needs to be done in the Performance Center which I am told is a different location.

It will show up..

 

[sw282]

''Color Me Gone'' was the Dodge race car of Roger Lindamood in my youth..

ls it possible some in Smith & Wessons' Repair Dept are fans of Roger too??

 

[cmj8591]

In the words of Davey Crockett: "I've never been LOST, but I was once CONFUSED for four days!"

 

[jimmyj]

After my last experience with S&W Customer Service I am thinking RUGER !

 

[kbm6893]

Yeah, I've waited quite some time for repair work, whether it was warranty or I was paying. Ruger has the best turn around in the business. usually less than 2 weeks. A friend of mine sent in his father's old Security Six when his dad died. Over 30 years old. Easily 20,000 .357 magnum rounds through it. Bluing very worn. A real work gun.

Ruger completely overhauled it. Brought it back to new. Even reblued it and sent it back in a new factory case. Same old grips were on it but my buddy bought a new set for 10 bucks. Total cost to repair gun was ZERO. And he had it back in less than a month.

S&W's Lifetime Warranty isn't so great. 3rd gen parts are almost entirely gone. K frame Magnum barrel's no longer made. I don't expect them to be able to service a 100 year old gun, but a 3rd gen bought in 2000? Shouldn't be an issue.

Anyway, good luck to you. You'll get it back. Eventually.

 

[Jdavis]

This is the sort of thing I hate to read. S&W has such great history of manufacturing excellent products and service of those products. It is a shame that the OP has had such a poor experience. A company is only as good as it's people. Perhaps S&W is now using Taurus training procedures.

 

[KSDeputy]

I sent them a NIB PPK/S on a recall. It came back butchered up with deep vise marks on the right side of the trigger guard. I complained, they sent a label to send the gun back, which I did. A guy called me and said I would get a new gun, with the recall corrected, in several months when they started making them again. True to his word, I got a new gun.

 

[growr]

Am I the odd man out on this topic? S&W has given me FANTASTIC Customer Service the few occasions I needed it............

Randy

 

[wood714]

Things are getting really weird now.

Got up a half hour ago, checked my email and have 3 from FedEX.

10:22 FedEx shipment notification.
10:40 FedEx shipment cancellation notice.
10:42 FedEx shipment notification.

Both shipment notifications have different tracking numbers, and they are from SAW weigh 3 pounds, and are signature required.

 

[markeb]

Anticipation is getting the best of me. Let us know please.

 

[MichiganScott]

Back in 1977, I sent a NIB 29-2 back to S&W for warranty work. After 11 months and several tracking report attempts without anyone admitting to having the revolver, I filed a theft report with the local PD. Two weeks later I received a brand new revolver through my FFL who, as it turned out, had the original pistol stolen out of his shop. I certainly can't blame Smith for this one.

In 2010 I sent an AR-15 back in for cosmetic work after owning it for eleven months. I got it back repaired on the same day that I received the email from S&W telling me they had received the rifle, a five day turn around.

As an aside, I sent a Ruger .44mag carbine in for work under their lifetime warranty. It came back untouched because they no longer had repair parts. Looks like all the manufacturers have to draw the line somewhere.