Sometimes it pays to go 3 or 4 rounds with an Internet company. 1st I called to bitch about a $10 increase in my bill and to find out why I couldn’t sign into my account online. After at least 2 call transfers I find out I had been getting a $10 monthly “loyal customer” credit. Fine, so why why aren’t I still a loyal customer (20+ years). Oh, that credit has expired. Duh!
Next, how to sign into my account, after giving enough info to get a passport I finally get a user name. The rep sent me a text to download their app and get into my account. No thank you and more than few choice words I hung up. Called it a night.
Next day round 2, I manage to get the account set up and access, no app needed. I compared my billing with the plans that they offered, doesn’t match either plan. Another phone call, better luck this time, after 1 transfer I got a rep that actually looked at my account. I was billed on an old plan, my modem is outdated. New plan, $20 less, new modem shipped plus 2 WiFi boosters. They arrived yesterday so my project today is to hookup everything, looks pretty simple.
Wish me luck!
End of rant…
Next, how to sign into my account, after giving enough info to get a passport I finally get a user name. The rep sent me a text to download their app and get into my account. No thank you and more than few choice words I hung up. Called it a night.
Next day round 2, I manage to get the account set up and access, no app needed. I compared my billing with the plans that they offered, doesn’t match either plan. Another phone call, better luck this time, after 1 transfer I got a rep that actually looked at my account. I was billed on an old plan, my modem is outdated. New plan, $20 less, new modem shipped plus 2 WiFi boosters. They arrived yesterday so my project today is to hookup everything, looks pretty simple.
Wish me luck!
End of rant…
