Long story short?

[S.B.]

My eldest son(Glauchester Ma.) buys his youngest son a Bearcat with 4 digit serial number. He is killed in a motorcycle accident a month later. Daughter-in-law moves back to Illinois and wants to give this handgun to the boy but, it hasn't been converted(safety block etc.) by Ruger. I call Ruger and tell them it's been modified with adjustable sights. I They say send it to factory for refit? I'm not sure about a younger grandchild(12) using such a pistol, I remove all the orginal parts for safe keeping. Call a couple of weeks later and tell me that they refuse the work because of the drilling of topstrap for sights. Offer us a new gun but, boy wants gun his dad bought for him.
Now, I'm POed. Why didn't they tell me this in the first place???
Always heard good stuff about their customer service but, I feel this isn't good relations with customer.
Steve

 

[steveno]

it is CYA for Ruger. if you were to send them a 357 Max Blackhawk back to them for repair they will not fix the gun or send it back to you. years ago if you sent them a 3 screw gun in for the new safety stuff they would send you the old parts back to keep with the gun. now they don't send the old parts back

 

[pete-driver]

Try the ruger forum .com I'm sure some one there will help you with the parts you need.