Welcome to the Forum! It's too bad that you live in one of the States that limits magazines to 10 rounds. I've had my PC M&P 9 Shield Plus (13-rd magazines) for a few years now, and initially the magazine springs were pretty robust. It was difficult to load the 13th round even with an UpLULA loader. With a round in the chamber, I had to really slap the fully loaded magazines in to seat them. However, I left the magazines fully loaded for extended periods of time and eventually they relaxed enough to make loading and changing magazines fairly easy. I don't think that you have a problem, the magazine springs are just really strong and need some time to loosen a little. Don't give up, it's an outstanding pistol and the magazines will work flawlessly. It's my primary EDC pocket pistol and I've put hundreds of rounds of all kinds downrange. Enjoy!