Midway backorder-Never Again

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M16

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I placed an order with Midway USA a couple of months ago. One item was on backorder. Today I receive an email that my backorder has shipped. The original backorder cost $161.00 plus $20 shipping for a total of $181.00. The email today had $16.00 added for shipping for a total of $197.00.

I called today to cancel the order but it had already shipped. They offered the difference in Midway Bucks. I refused and said adjust the charge to my credit card. They can't do that. Why should I accept Midway Bucks when they are trying to gouge me? If ups doesn't drop it on my porch I will refuse the shipment. Otherwise they will be getting it back.

I've been a loyal customer for many years but this has really upset me. And that's the way it is.
 
At least they didn't cancel your pre panic order and make you order again at inflated prices...
 
Midway doesn't charge shipping; they charge shipping & handling.
 
I order from them all the time. I got Ak47 30 rd mags from them in Jan for $20, when people were already gouging. I signed up to be notified when they were in, and ordered right away.

I would be a bit mad and asking why they added shipping charges, but I would also ask why.

I always round of for NRA, I wish more places would do this, makes it easy to donate. Cabelas does the same thing for conservation.
 
I recently bought a hard sear and a USB from Apex, but ordered them on two separate days. They shipped both together to save me money on shipping. Since both orders were already applied to my credit card, they sent me a shipping refund check for $8.50. I guess that was cheaper than dealing with the credit card company. Kinda sounds like Midway USA is trying to do the same. It's not a check, but at least they acknowledged the mistake and didn't try to keep your money. My 2 cents.
 
Looks like their going to be getting their $1 million donation back a little bit at a time with a cost increases. Isn't that what insurance companies do when they have to pay out. Pass the cost on to you. Either way its for a very good cause, I wish more businesses could afford to do this, the NRA needs all the support it can get right now.
 
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I've been pleased with their service. I had recently bought a new gun and was holding off on extra mags until I'd been to the range when all the buying frenzy kicked in. I joined in and contributed to the madness.

Everything was back ordered, but Midway was still selling the mags I needed for $9 on back order while CheaperThan-I'll-never-buy-from-them-again-Dirt was gouging folks for $50-75!

Also, as the products have come in, Midway send an email notifying me so I can decide if I want it shipped now or if I want to wait for the whole order to be ready. Nice.

They may not be perfect, and you did seem to get a raw deal, but Midway is still an overall good company to buy from.
 
It sounds like an honest mistake, not gouging. Whoever filled the order probably accidentally overlooked that shipping had been charged already and added shipping. Since they offered to correct the mistake to the best of their ability, and you're supposedly a loyal customer of many years, why not take the Midway Bucks since you'd probably be using them anyway?
 
I like to deal with Midway and I think that was an honest mistake but if you are not planning to order anything soon to use their bucks I would protest the charge with the credit card co. Larry
 
I think "gouge" is a little strong.Under the current circumstances l think they are fair.They did try to make it right,your choice wheather you accept or not.Sounds like you got you order,more than others can say in todays climate.Of all the companies l deal with Midway is one of the best.
 
Honestly, why should they free ship something that nobody could keep in stock? I could understand if they honestly had an out of stock, but all the craziness was hardly their doing. Why should they be forced to pay for extra shipping to all customers when the manufacturers were out of stock?

I would be pleased that they even honored any backorders at all under the conditions. Many online companies did not.
 
A friend of mine has a small LGS and mail order business. Due to some sort of new regulation he has needed to add a $3 charge to orders to cover the "Green" boxes that must now be used. A customer called complaining they explained the need,and ask if he would like to can the order, he kept on complaining and they got all his information and he kept complaining. They then told him of 2 other companies he could order that item from, because he could no longer order from them, ever. Buy the way whatever this charge is, you are paying it now , somehow. Ivan
 
Sorry you had

Sorry you had a bad experience. I actually feel like I owe them one because I blamed them for a problem in shipping when actually they had done the very best they could have for me. I went off prematurely and ended up eating crow.:p
 
In January, USPS rates increased. Check to see if UPS and FedEx experienced similar rate increases. If yes, guess what ... Midway is not gouging you. If no, contact customer service and ask for an explanation.
 
Did any of your order ship before the back order?
If they shipped twice there would be two charges.

Also, $36 is a lot for shipping.

Something does not add up
 
The item was a Thumbler's Tumbler. The original backorder quote including shipping was $181. When it was shipped the e-mail quoted $197 including shipping. Sorry but I don't do business this way. I expect to pay $181. I don't want Midway Bucks for the difference. I want to pay the price originally quoted. If that makes me a bad person so be it.
 
Ivan the Butcher said:
A friend of mine has a small LGS and mail order business. Due to some sort of new regulation he has needed to add a $3 charge to orders to cover the "Green" boxes that must now be used.
Click to expand...

I own a mail order business and I have never heard of such a rule. I do stay on top of any regulation changes, this claim by your LGS sounds like BS to me.
 
I cancelled an order last week - it wasn't shipped three days later and they wouldn't add a shell holder to the order without cancelling my first one (which would make me lose the special sale item I'd placed the order to get in the first place - and then added a whole ton of incidentals to). I told them to just keep the entire thing - glad they're donating to the NRA, but they seem to have too much business to treat customers they way they once did.
 
I don't use a "one strike policy" on anyone and have many times been thankful that someone didn't use one on me. Grace where possible, force where necessary. Personally, I would cut them some slack. OVERALL they are first class. Ditch CTD or Botach or some other proven scoundrel. But if you ditch the likes of Midway, you will soon be making your own stuff because on-one will be qualified to sell to you.
 
M16 said:
The item was a Thumbler's Tumbler. The original backorder quote including shipping was $181. When it was shipped the e-mail quoted $197 including shipping. Sorry but I don't do business this way. I expect to pay $181. I don't want Midway Bucks for the difference. I want to pay the price originally quoted. If that makes me a bad person so be it.
Click to expand...

It doesn't make you a bad person. But unless you've never made a mistake in your life and tried to correct it in good faith, it does kind of make you a hypocrite. In all honesty, you could have held out and spoken to someone in higher authority and gotten the charge refunded. All it would take on their part is a call to their bank. But everyone makes mistakes, and if you live by your "one-strike" rule, you may find yourself extremely limited in your choice of places to do business.
 
I do see why a person is irked when they were quoted a price. But I would be a little more curious why. Was the shipping charges increased by the shipper? Maybe they should have ate, maybe not.

I would be annoyed, but would probably try again. I may favor other people. I like them cause they have a good website and ship fast.
 
Midway provides an estimate for shipping on backorder based on current rates and shipping method.

Curious if a different shipping method was used than originally chosen, carrier rate increase, or a mistaken charge?
 
The only problem I've had was with a bullet order a couple months ago. I bought about 8 boxes of Hornady swaged lead bullets. When the package arrived, most of the boxes had broken and bullets spilled out. The shipping box was a little beat up, so I'm not sure who was at fault.
 
Jyezahn said:
It doesn't make you a bad person. But unless you've never made a mistake in your life and tried to correct it in good faith, it does kind of make you a hypocrite. In all honesty, you could have held out and spoken to someone in higher authority and gotten the charge refunded. All it would take on their part is a call to their bank. But everyone makes mistakes, and if you live by your "one-strike" rule, you may find yourself extremely limited in your choice of places to do business.
Click to expand...

I've made plenty of mistakes. And I've paid the price because my word is my bond. It's what you do after it is called to your attention. This would be very easy to correct. Honor the original quoted price.

Midway is a great company. I just won't backorder anything from them again. Most companies charge shipping for the original order and then ship backorders on their dime. I guess the new business model is to have everything on backorder and make extra money on shipping.
 
With so many people back ordering items, how much of loss could Midway afford to lose? Also, consider the shipper raising their prices which Midway has no control over.

If it were me, I would take my credit in small pistol primers. Have them set aside a box before they sell it via website. :)
 
M16 said:
Midway is a great company. I just won't backorder anything from them again. Most companies charge shipping for the original order and then ship backorders on their dime. I guess the new business model is to have everything on backorder and make extra money on shipping.
Click to expand...

They are admirable, but even the best organization has certain limitations. They just sent an email that claimed they are shipping a million orders a year. That's a bunch! You can imagine that when you're trying to process +/-2700 orders every day you have to do things a certain way.

I sometimes place an order and then fifteen minutes later want to add something that slipped my mind. Their system won't allow it. I don't like it, but I understand. :o

"Backorder" means different things, depending on the terms of the company offering the service. Generally, I assume it just means they will hold my order and ship it (at prevailing prices) when they receive their re-supply. If I expect an existing price to be honored (as in a "rain check"), I check their terms or ask about that - and about the cost of shipping too.

(Rant advisory!) I never expect "free" shipping from anyone, for any reason. The concept is a joke, as far as I am concerned. If it is offered I am glad to get it, but the whole notion of free shipping is just a ridiculous myth that the smart guys have created to diffuse the cost issue. It doesn't exist. The cost is "built-in" somewhere and we are helping to pay it every time we make a transaction.

It sounds like you were charged two shipping charges, which of course isn't right, but they did what they could within their system to fix it. Since how their system works isn't satisfactory to you, no more backorders! :)

Given how Midway at least makes an effort to support our sport/hobby, the Second Amendment, and the N.R.A., I hope you continue to do business with them when you can. They're not perfect, but... :)
 
M16 said:
The item was a Thumbler's Tumbler. The original backorder quote including shipping was $181. When it was shipped the e-mail quoted $197 including shipping. Sorry but I don't do business this way. I expect to pay $181. I don't want Midway Bucks for the difference. I want to pay the price originally quoted. If that makes me a bad person so be it.
Click to expand...

You were charged for shipping on the first items that shipped without the extra weight and size of the tumbler.

When the tumbler shipped alone, you were charged for shipping that item alone.

You were not charged twice for shipping the same item.

I just put one in my shopping cart and it was $25.00 to ship it alone,
 
never had an issue with Midway except the 2 magazine limit they have now. Not a big deal. I ordered 2. Wife ordered 2. Daughter ordered 2. All shipped to the same address using the same CC. Makes no sense to me to have this limit if you are only checking the username of the person placing the order.

I agree with Rule3. They have done that exact same thing to me for back orders. The original price included shipping for the items that were in stock. The back ordered items showed up with their own shipping charges. I don't see a big issue with it. You shouldn't expect them to eat the cost of shipping the item. If you don't like it, I think there is an option to hold the entire order until the back ordered items arrive. Cabelas has that option anyway.
 
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