My local Ford dealership cheesed me off

[luangtom]

It is not just Ford dealerships that wish to rip-off clients. In the state we used to live in, my wife took her GM product to the dealership where we had purchased it. She had a noise coming from her front-end. Being a woman with a check-book, she was told that she needed to change brakes, calipers and rotors. This analysis came after not even having the vehicle in the shop. No tech drove it, no tech put it in the shop, no tech even sat in the vehicle. It did not leave the parking-space. Yet, it was said to need these things. I questioned the estimate and the procedure and then contacted the owner of the dealersip. They brought the vehicle in and found the speed-sensor faulty and replaced it at no-charge. I queried about the bogus estimate and policy of ripping female customers off. The owner's response floored me. "Sir, you have to realize that these techs work on a commission on non-warranty items. He was just trying to feed his family." Needless to say, we never had any further business there.

 

[finesse_r]

I got into a dispute with the service manager at a car dealership several years ago and got nowhere with him. I documented the situation in a letter sent it to the owner of the dealership with a copy to the Better Business Bureau which then opened a case.

The dealerships whole attitude changed and they couldn't do enought"to make the situation right".

I think one of the biggest problems with these issues is most people don't want to bother to get their facts together and present them to the right audience.

I am certainly not in that passive category and never plan on being in it. I 'll try to work with any kind of business or dealership but when I get negative treatment the gloves come off.
Jim

I don't think I should have to basically blackmail a automobile dealer into do their job correctly. Why should I spend all that additional time and effort to document their short comings, track down whomever can put pressure on them and then go back for them to do it right.

No thanks. If a business can't do it right or fix it right away when they see it is not right, I don't care to do business with them.

It is called basic service and it is dying in this nation. Many large dealers found out it is easier and more profitable to half do the job and make it the customer's job to force them to do it correctly. These business do not count on repeat business, but count on their being enough new buyers to keep going doing shoddy work.

This is especially prevalent in large cities. Small cities where repeat business is important, will sometimes be better, but not always.

 

[sipowicz]

Cheesus!!!!