deadduck357
Member
I wanted to update this thread. I received the pistol back much quicker this time with the performed service listed as: evaluate/repair, cannot duplicate customer complaint, passed range testing.
I loaded up a magazine with Federal American Eagle, and it failed to eject on the 12th round. Argh!!!! Extremely frustrating. I called S&W Customer Service and asked for a detailed explanation of what they did and what ammunition they used. I was told they inspected everything and it was to spec. They fired one full magazine and they did not experience any failures. They used Federal ammunition. The representative then told me that they do their test firing from a bench, with no human element involved. I explained that the gun is meant to be held while firing and if it only functions from a bench, what good is it? I asked if I can send a video of me firing the gun and was given instructions on how to do that. I will be working on getting that sent as soon as possible. I will continue to keep you posted.
Any others that have had issues, have you had any luck getting it corrected?
Jeez I guess I'd be asking them to refund me my money, email them a copy of my sales receipt, and tell them its in a UPS back to them.