New 340PD Quality control issue - Bought yesterday

[Mark8]

As you've already been told several times, send it back.

One thing I'd like to add: Don't give up on modern S&W revolvers just yet. Yes, you need to inspect them thoroughly before taking them home, but there are good current production S&W revolvers out there, and with some after market care and tuning, you can make very nice revolvers out of them. Starting with a J-frame was maybe a bit unfortunate as many of them do seem way too expensive for what you get, and especially the lightweight ones can appear to be somewhat flimsy. Check out a couple of larger frame S&W PC revolvers on occasion.

 

[akular]

Update on Firearm

Hi Everyone,

I received my firearm back from Smith and Wesson today, and thought I'd give you all an update.

Anyways, this is almost laughable, but they indicated that the repair was completed. I've attached a picture of the repair performed by them. You be the judge

In any case, I've asked for a refund or complete replacement. I don't know what kind of toddlers they have assembling and inspecting these weapons. Suffice it to say, I'm not happy. Gun going back again lol ..wow

Andy

 

[DixieRanger]

Sad to see this factory 'repair'? Have had mine since they came out. My edc in pocket leather holster or DeSantis ankle. Your post caused me to check trigger pull. Lots 'o pocket lint too. Smooth. Put on Crimson Trace lazer grips while back & sighted in for 15ft. Hardly know in pocket. Like it alot. Just checked google & youtube and found many posts on 340PD. S&W's are my weakness. Turned to no more than -3's cause my opinion dare i say...craftsmanship today is archaic. "All bout how inexpensive can we make'em and how much can we sell'um for". Sad what we've come to. Not just of course Smiths. Your issues are a sad testimony to a timeless designed Jframe. Please advise final outcome if any. Wear'em down with kindness & persistence.

Sent from my SM-G960U using Tapatalk

 

[Rich Richardson]

That's a shame. Being that S&W has documented it's fit for use, use it and when the frame gets flame cut they can send you a new one

 

[rct269]

Once again---------------

There are two, and only two, philosophies extant among the world's manufacturers----and that's all there's ever been.

1. We will be successful if we build the best possible product for the price.

2. We will be successful if we build our product at the lowest possible cost.

Now, time passes and things change----'twas ever thus!

There very clearly was a time when S&W subscribed to philosophy #1. At some point in time it would appear a decision was made to have a go at it from a different point of view--------and there may very well come a time when they decide the old way just might be the best way. It all depends upon their bottom line. Change will come in accord with the bottom line---as in "If it ain't broke, don't fix it!"

Bottom lines get broke when the folks who spend their money decide to change their buying habits---------away from something---toward something else---another thing that 'twas ever thus!

Ralph Tremaine

 

[akular]

Ill keep you guys posted on the repair and resolution. I also understand that this is cosmetic, but its hard to ignore every time I take it out of my pocket. Clear directions with photos were attached in my request. Other than making the font extra large or perhaps spacing out the words for them to be able to understand the issue, I am at a loss here .. really really surprised me when I got the pistol back

 

[Rev 19:11]

Hopefully things get better at S&W when the move to TN is complete.

 

[slabside2]

I just had a recent issue with a shield plus I bought. I wonder if the assemblers notice I didn't say gunsmiths work by piecework as many as they can push out the door the more money they make her.

 

[akular]

update

Hi Everyone,

Thought Id give you an update on the brand new gun that I sent it the day after it was purchased for QC issues. Please browse the thread above for details

Anyways, sent it in twice for the same issue. They sent it back. Am I really expecting too much here?

Check out the photos of the hack job that they performed on the gun. Ill never purchase another S&W again. Not going to send it back.. I don't think I'm holding myself to a higher standard here..I've never had such QC problems with the dozen or so other firearms i own. I just don't think they care. I'm done.. lesson learned. I'm sure I'm not the only customer they will be losing in the future. Remember this was an 1100 USD gun that was purchased brand new.

Andy

 

[akular]

before and after

before picture from the thread above is on the left. The right picture is after the hack job. My 5 year old could probably do better

wow.. im disgusted

 

[tlmetesh]

Whether you choose to send it back again for more 'repairs' or in the hopes of getting a different gun as a replacement, I don't think there's anything in the world that S&W can do that is going to result in you being a happy camper. Sell it, cut your losses, and move on.

 

[DixieRanger]

Akular, looked at original post again & comments. As said i don't buy Smiths newer than -3. NEVER needed to question quality. Prefer the oldies with honest wear & some are unfired. Sorry for the turn off with Smith...would feel same.

Sent from my SM-G960U using Tapatalk

 

[shawn mccarver]

S&W should have repaired it correctly. They did not.

 

[slabside2]

You're not alone there's many people in the last four of five years are very disappointed in Smith and Wesson me being one of them. I've been buying Smith and Wesson revolvers since the late 70s and I've never seen things this bad I just bought a brand new Smith & Wesson, 9mm shield plus and it wouldn't even chamber a round. It's not just Smith and Wesson. It's most of all the other gun manufacturers to with quality control problems. It's funny when people post they don't make them like they used to and everybody jumps in and says hogwash CNC machinery does a much better job well I certainly don't see it. The assemblers that work in the factory notice I said assemblers and not gunsmiths must be working piecework. I am also done with Smith and Wesson until I hear reports that their quality control is doing their job. Dam shame.

 

[22hipower]

Looks fine to me. The 340PD is a great CCW choice and darn near perfect for its purpose. However, if you carry it everyday its not going to look new very long. I've carried mine quite a lot, believe me, it looks a lot worse now than yours does. . . .but it is totally functional. I see now, and saw at your original post only superficial marks and nothing that would negatively effect function. Are you expecting too much? In my opinion yes.

Jeff
SWCA #1457

 

[malph]

Tap it into place and then go shoot it. Maybe it shouldn't be that way but sometimes it's just easier to be a little self sufficient.

 

[DixieRanger]

Tap it into place, expecting too much, just shoot it...really? This is New pistol. Guess some would purchase new car with few dings, scratches & front-end not aligned & just get over it. If craftsmen of old at S&W took that attitude how sad that would have been. New is new not with unacceptable blemish or blast shield out of line. From a fading generation expecting too much...and so it goes.

Sent from my SM-G960U using Tapatalk

 

[DixieRanger]

Yeah i caught it...a new revolver

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[LCC]

If someone won an older Smith at auction for $1000 that arrived with similar issues that weren't shown in the auction pictures, the buyer should just 'hit it with a hammer?" For a grand, the expectation should be a new handgun arrives in perfect condition, looking like it's pictures on the manufacturers website, good to go.

 

[HOUSTON RICK]

I must be lucky.